DisplayMaker Legacy 72S and 72SR - User Manual

B-12 Diagnostics
W-PC-7 - Platen Width Not Known Measurement was reset or not
performed.
Restart printer to measure platen
width.
(PR) Pinch Rollers
A-PR-1 - Pinch Rollers Up The pinch rollers are up, in the media
release position.
Lower the pinch rollers and lock them
into the appropriate slot. Refer to the
current media settings for the correct
slot. If media is out, run the media
load procedure.
(SM) System
A-SM-1 - Printer Not Personalized Defective electronics assembly. Call service provider for replacement
electronics.
A-SM-2 - Invalid Software Defective software. Call service provider for updated
software.
A-SM-3 - Invalid Personalization Printer personality incorrect. Call service provider for replacement
electronics.
W-SM-1 - Printer Not Reset For
Shipping
Defective electronics assembly. Call service provider for replacement
electronics.
W-SM-2 - Head Voltages Not Set More than eight heads have default
voltages.
Run procedure to set head voltages.
(SP) Supply
A-SP-1 - Supply Too Small The diameter of the media supply is
too small. The printer supports a min-
imum diameter of 3 inches under ten-
sion.
Set the supply tension to idle and
continue printing.
A-SP-2 - Supply Too Large The diameter of the media supply is
too large for the capacity of the sup-
ply & takeup motors.
Reload the supply with a smaller
amount of media (see page A-2 for
maximum diameter).
W-SP-1 - Supply Media Out Detection
Off
Media-out detection using the supply
roll is disabled.
Re-enable Supply Media Out Detec-
tion. Be careful to watch for media-
out condition.
(SS) Service Station
A-SS-2 - Could Not Move Wipers
Home
Service wipers were not able to move
to their home position or the service
wiper home sensor is not working.
Use “Home Service Wipers” in the
Service menu to move the wipers
home. If the problem persists, con-
tact your service provider.
(TU) Take Up
A-TU-1 - Takeup Full The media takeup spool is full. Unload the takeup spool and reload
media (page 3-21).
A-TU-2 - Takeup Stall The takeup motor has stalled. Check for mechanical interference or
binding, overloaded spool, out of
balance spool, or failure in electronics
or motor.
Table B-1. Actions and Warnings
Code, Message Cause What to Do