Operation Manual
Experiencing frequent or recurring paper jams?
Follow these steps to solve problems with frequent paper jams. If the rst step does not resolve the problem
continue with the next step until you have resolved the problem.
NOTE: The steps vary according to the type of control panel.
1 2
1 LED control panel
2 2-line control panel
1. If paper has jammed in the printer, clear the jam and then print a conguration page to test the printer.
2. Check that the tray is congured for the correct paper size and type on the printer control panel. Adjust
paper settings if necessary.
LED control panels:
a. Open the HP Embedded Web Server (EWS):
i. Open the HP Printer Assistant.
● Windows 10: From the Start menu, click All Apps, click HP, and then select the printer
name.
● Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select
the printer name.
● Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and
then select the printer name.
● Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start,
select All Programs, click HP, click the folder for the printer, and then select the printer
name. The HP printer assistant opens.
ii. In the HP Printer Assistant, select Print, and then select HP Device Toolbox.
b. Click the System tab, and then click the Paper Setup page.
c. Select the tray from the list.
d. Select Default Paper Type and then select the type of paper that is in the tray.
e. Select Default Paper Size and then select the size of paper that is in the tray.
f. Click Apply to save the changes.
92 Chapter 9 Solve problems ENWW