- Hewlett-Packard Printer Getting Started Guide

Troubleshooting Checklist

If the printer does not appear to be functioning correctly, check the

following items:

Problem or Error Message Solution

The printer control panel display is

blank.

Make sure the printer’s power switch is on.

The printer might be in Power Save mode. Press Go.

This printer may require 220 volts of power and is only being

supplied with 110 volts.

Make sure all power cables are securely attached and

plugged into a grounded power source.

The printer control panel displays

OFFLINE

Press

Go.

Printer control panel displays

EIO 1 INITIALIZING

Either no cable, a bad cable, or only a LocalTalk cable is

attached to the HP JetDirect internal print server.

For LocalTalk connections, the message should disappear

after approximately 5 minutes, during which normal printing is

possible. Check the cable connection.

The HP JetDirect internal print server might be improperly

installed. Reinstall the print server.

There might be a network problem. See the

HP JetDirect Print

Server Software Installation Guide. Also, see Step 4:

Connecting the Printer to the Network about how to add

50-Ohm terminators, if necessary.

Cannot print from the computer using a

parallel cable.

The cable might be installed incorrectly, too long, or faulty.

Remove the cable and reconnect it, making sure it is securely

connected. Try another parallel cable that is 30 feet or less,

IEEE-1284 compliant, with a “C” size connection. Replace the

cable with an HP parallel cable (part number C2946A) or

equivalent.

The wrong port might be selected or rerouted. Check the

MODE statement in the AUTOEXEC.BAT file. In Windows 3.1,

look in the Control Panel to see which port is selected. In

Windows 9x, Windows NT, or Windows 2000, check the

Parallel Port Capture.

There might be a bad port on the computer or printer.

Tr y

using a different port or, if possible, a different computer or

printer to isolate the problem.