8550, 8550N, 8550DN, 8550GN, 8550MFP Printer User Guide English
HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer User Guide Use of this electronic document indicates that you accept the Terms of Use.
Copyright Information Warranty Trademark Credits © Copyright 2001 Hewlett-Packard Company The information contained in this document is subject to change without notice. Adobe™ and PostScript™ are trademarks of Adobe Systems Incorporated which may be registered in certain jurisdictions. All Rights Reserved. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws.
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Asia-Pacific Countries/Regions Australia China Hong Kong SAR India Indonesia Japan Korea Malaysia New Zealand Philippines Singapore Thailand 6 61 (0)3 9272 2627 86 (0)10 6505 5280 85 (0)2 2506 2422 91 (0)11 682 6031 21 (0)352 2044 81 (0)3 3335 8622 82 (0)02 769 0543 03 (0)298 2478 64 (0)09 356 6642 65 (0)275 7251 65 (0)275 7251 66 (0)02 661 3511 EN
Customer support options worldwide Customer Support and Product Repair Assistance for the U.S. and Canada Call (208) 323-2551 Monday through Friday from 6 am to 6 pm free of charge during the warranty period. However, your standard long-distance phone charges still apply. Have your system nearby and your serial number ready when calling.
European Customer Support Center Language and In-country/region Options Available Open Monday through Friday 8:30–18:00 CET HP provides a free telephone support service during the warranty period. By calling a telephone number listed below, you will be connected to a responsive team waiting to help you. If you require support after your warranty has expired, you can receive support for a fee through the same telephone number. The fee is charged on a per incident basis.
Hungary India Indonesia Korea Korea outside Seoul Japan Malaysia Mexico (Mexico City) Mexico (outside MexicoCity) New Zealand Philippines Poland Portugal Russia Singapore Taiwan Thailand Turkey EN (36) (1) 382-1111 (91) (11) 6826035 (91) (11) 6826069 (62) (21) 3503408 (82) (2) 32700700 (82) (080) 9990700 (81) (3) 33358333 (60) (3) 2952566 01 800-22147 01 800-90529 (64) (9) 3566640 (63) (2) 8941451 (48) (22) 375065 (351) (1) 3017330 (7) (95) 9235001 (65) 2725300 (886) (02) 7170055 +66 (0) 2 661-4011 (90) (
HP Customer Care Centers Asia Pacific Countries/Regions Australia China Hong Kon SAR India Indonesia Japan Korea Outside Seoul only Malaysia New Zealand Penang Philippines Singapore Taiwan Thailand Viet Nam + 61 3 8877 8000 + 86 10 6564 5959 800 96 7729 + 91 11 682 6035 + 62 21 350 3408 + 81 3 5346 1891 + 82 2 3270 0805 080 999 0700 + 60 3 295 2566 +64 (9) 356 6640 1 300 88 0028 + 63 2 867 3551 + 65 272 5300 + 886 2 2717 0055 + 66 2 661 4000 +84 8 823 4530 North & Latin America Argentina Brazil Canada Chi
Ireland Israel Tel.
12 EN
Contents 1 The HP Color LaserJet 8550 Printer Features Printer Information Configurations Locating the Printer's Parts Optional Paper Handling Accessories and Status Lights 17 20 20 22 24 2 Using the Printer Control Panel Overview Printer Control Panel Keys and Indicator Lights When to Use the Printer Control Panel Menus Using the Printer Control Panel in Shared Environments Resetting the Printer Factory Defaults Printing Menu Maps Changing Settings in the Printer Control Panel Configuring Menu Selections
3 Common Printing Tasks Selecting Media Supported Media Weights and Sizes for Input Trays Supported Media Weights and Sizes for the Optional Multi-bin Mailbox Supported Media Weights and Sizes for the Optional Duplexer Supported Media Weights and Sizes for the Optional 3000-sheet Stapler/Stacker and Optional 3000-sheet Stacker Preprinted Forms and Letterhead Recycled Media Envelopes Transparencies Heavy Paper Stock Labels Colored Media Media to Avoid Controlling Your Print Job Changing Page Orientation Prin
Storing a Print Job Printing a Stored Job Deleting a Stored Job Variable Data Printing Booklet Printing Print on Backside of Heavy Media HP JetSend Communications Technology How the JetSend Communications Technology Works Managing Fonts and Forms on Disk HP LaserJet Resource Manager (Windows) HP LaserJet Utility (Macintosh) 101 101 101 102 103 104 105 105 106 106 107 5 Using Color Controlling Color Output with Printer Drivers Using Color Manual Mode ICC/CMS Black and White Automatic PANTONE® Matching CMYK
8 Solving Printer Problems Performing Basic Troubleshooting Steps Working with Toner Media Jam Locations Media Handling Problems Printer Response Problems Printer Control Panel and Configuration Problems Application Problems Incorrect Printer Output Color Printing Problems Print Quality Problems Cleaning the Transfer Drum Accessories, Options, and Related Products 161 162 163 165 173 179 181 183 185 187 198 204 A DIMM Installation Supported DIMMs Installing DIMMs 207 207 B Specifications Electrical Spec
1 The HP Color LaserJet 8550 Printer Features Congratulations on your purchase of the HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, or 8550MFP printer. This printer is designed to produce high-quality, high-speed color printouts for business environments.
Paper Handling Font and Memory Printer Personality Support User Interface and EIO Note: See “Printer Information” for printer configurations. z Prints on up to 12-by-18.50 inch (304.80-by-469.
Accessories Note: See “Printer Information” for printer configurations.
Printer Information Configurations This printer is available in five configurations, as described below: HP Color LaserJet 8550 The HP Color LaserJet 8550 comes standard with a 100-sheet tray 1, a 500-sheet tray 3, a printer stand, and 32 MB RAM. HP Color LaserJet 8550N The HP Color LaserJet 8550N comes standard with a 100-sheet tray 1, a 500-sheet tray 2, a 500-sheet tray 3, a printer stand, 32 MB RAM, an HP JetDirect print server (10/100 Base-TX), and an internal hard disk.
HP Color LaserJet 8550MFP The HP Color LaserJet 8550MFP comes standard with a 100-sheet tray 1, a 500-sheet tray 2, a 500-sheet tray 3, a duplexer, 64 MB RAM, an HP JetDirect print server (10/100 Base-TX), an internal hard disk, a printer/copy module stand, and a copy module.
Locating the Printer's Parts The following figures show the locations of the printer's parts. (HP Color LaserJet 8550 shown below.
Figure 2 Note EN A Air Filter Door B EIO Slot 2 C Tray 4 Connector (C-Link Connector) D Parallel Connector E Upper Left Door F Lower Left Door G EIO Slot 1 (shown with optional HP JetDirect internal print server) H Power Connector For information on the locations of printer consumables, see “Locating Printer Consumables” in chapter 6.
Optional Paper Handling Accessories and Status Lights The following figure shows the locations of optional or packaged accessories and their status lights (if applicable).
Use the following table to interpret the status lights on tray 4 and the multi-bin mailbox. Light Tray 4 Multi-Bin Mailbox Solid Green The accessory is on and ready. The accessory is on and ready. Solid Amber The accessory is experiencing a hardware malfunction. The accessory is experiencing a hardware malfunction. Flashing Amber The accessory has a media jam or a page needs to be removed from tray 4, even if the page is not jammed.
26 1 The HP Color LaserJet 8550 Printer EN
2 Using the Printer Control Panel Overview The most convenient way to control the printer is through your application or the printer driver. The commands in your application override the printer control panel settings. For more information on changing the printer settings from within an application or printer driver, see the associated online help files. Use the printer control panel to configure the default settings for the printer or to obtain printer status information.
Printer Control Panel Keys and Indicator Lights The following figure shows the locations of printer control panel features. Figure 4 A Go Brings the printer online or offline, and exits menus. B Menu Accesses the printer control panel menus to set the printer defaults. This key permits both forward and backward movement through the list of available menus. C Display Presents data about the printer (such as printer status, required actions, or data and print errors) in one or two lines of characters.
F Item Steps through the items in a particular menu. This key permits both forward and backward movement through the available items. The ITEM key also steps through the control panel help messages. G Ready Indicator (green) • On—The printer is online and able to accept and process data. • Off—The printer is offline and unable to process data. • Flashing—The printer is going from online to offline, or from offline to online.
When to Use the Printer Control Panel Menus The printer control panel menus allow you to select items such as the number of copies and test pages.
Resetting the Printer Use the procedures below to reset the printer to the factory defaults listed in the table following this section. To reset the printer to factory defaults Note EN 1 Press MENU until INFORMATION MENU appears on the printer control panel display. 2 Press ITEM until PRINT CONFIG PAGE appears on the display. 3 Press SELECT to print the page. 4 Press MENU until RESETS MENU appears on the display. 5 Press ITEM until FACTORY DEFAULT RESET appears on the display. 6 Press SELECT.
Factory Defaults The following table lists factory defaults for printer settings.
Menu Item Factory Default PAPER HANDLING MENU TRAY 1 TYPE = AUTO TRAY 1 SIZE = AUTO TRAY 2 TYPE = CONFIGURATION MENU d PLAIN TRAY 3 TYPE = PLAIN TRAY 4 TYPE = e PLAIN PAPER DEST = TOP OUTPUT BIN DUPLEX = f OFF BINDING g LONG EDGE MANUAL FEED OFF OVERRIDE A4 WITH LETTER NO AUTO PAPER OVERRIDE OFF POWERSAVE = 1 HOUR PERSONALITY AUTO CLEARABLE WARNINGS ON TONER LOW CONTINUE NEW TONER CARTRIDGE= NO NEW TONER=h BLACK YELLOW MAGENTA CYAN QUICK COPY JOBS 32 PRINT PS ERRORS
Menu Item Factory Default PRINTING MENU COPIES= 1 PAPER LETTERj CONFIGURE CUSTOM PAPER=k NO UNIT OF MEASURE= INCHES X DIMENSION= 12.00 RANGE 3.87 - 12.00 Y DIMENSION= 18.50 RANGE 7.48 - 18.50 ORIENTATION PORTRAIT FORM LENGTH 60 LINES PCL FONT SOURCE INTERNAL PCL FONT NUMBER 0 (Courier) PCL PITCH 10.00 PCL POINT SIZE 12.
Menu Item Factory Default REGISTRATION DUPLEX MENU TRAY 1 PRINT TEST PAGE TRAY 1 X = 0 TRAY 1 Y = 0 TRAY 2l PRINT TEST PAGE TRAY 2 X = 0 TRAY 2 Y = 0 TRAY 3 PRINT TEST PAGE TRAY 3 X = 0 TRAY 3 Y = 0 TRAY 4m PRINT TEST PAGE I/O MENU RESETS MENU TRAY 4 X = 0 TRAY 4 Y = 0 I/O TIMEOUT 30 (seconds) PARALLEL ADV FUNCTIONS = ON FACTORY DEFAULT RESET RESET ACTIVE I/O RESET ALL I/O RESET TRANSFER LIFE COUNT RESET FUSER LIFE COUNT n EN supplied by installed devices When to
Menu Item COLOR ADJUST MENU PRINT TEST PAGE Factory Default BLACK SMOOTH VALUE= 0 CYAN SMOOTH VALUE= 0 MAGENTA SMOOTH VALUE= 0 YELLOW SMOOTH VALUE= 0 BLACK DETAIL VALUE= 0 CYAN DETAIL VALUE= 0 MAGENTA DETAIL VALUE= 0 YELLOW DETAIL VALUE= 0 a. Appears only if the printer has a disk installed. b. Appears only if an EIO card is installed and an EIO page exists. c. QUICK COPYJOBS MENU and PRIVATE/JOBS MENU only appear if disk is installed and at least one job is in the queue. d.
Printing Menu Maps Print menu maps from the printer control panel, and then use the menu maps to view printer settings and to help navigate the printer control panel menus. To print menu maps EN 1 Press MENU until INFORMATION MENU appears on the printer control panel display. 2 Press ITEM until PRINT MENU MAP appears on the display. 3 Press SELECT to print. The printer will automatically bring itself online.
Changing Settings in the Printer Control Panel Use the printer control panel to configure the default printer selections and to obtain printer status information. Also, use the printer control panel to access printer features not supported by your application. For more information on navigating the printer control panel, see “Printing Menu Maps” on the previous page.
Auto Continue The Auto Continue feature allows the printer to continue printing when certain warnings or conditions occur (such as TONER LOW). The printer message will be displayed on the printer control panel, but the printer will continue printing. Auto Continue is always on, and most printer control panel messages that do not disable the printer will not stop subsequent jobs from printing. However, the job where the error occurred might not print correctly.
Configuring Media Type and Size Configure the media type (such as plain paper, letterhead, or transparencies) for each of the input trays. If the media type and size have been correctly configured for the input trays, the printer will print based on the type and size of media and will automatically use the correct input tray. Configuring the media type is beneficial for several reasons: Note z Setting the media type prevents printing on the wrong, possibly expensive, media.
To configure the input trays Follow the steps below to configure the media type. 1 Press MENU until PAPER HANDLING MENU appears on the printer control panel display. 2 Press ITEM until TRAY [number] TYPE = appears on the display. 3 Press -VALUE+ until the correct media type appears on the display. 4 Press SELECT to save the selection. An asterisk (*) appears to the right of the selection. To configure the media size in tray 1, repeat steps 1-4 (“size” will replace references to “type”).
Selecting an Output Bin Select the top output bin (face down) or the left output bin (face up) in the printer control panel. The top output bin stacks the pages in sequential order, so that the first page is on top and the last page is on bottom. The left output bin provides a straight paper path which is useful to prevent curling when printing on card stock, labels, or other special media.
To select an output bin 1 Press MENU until PAPER HANDLING MENU appears on the printer control panel display. 2 Press ITEM until PAPER DEST = appears on the display. 3 Press -VALUE+ until the correct destination appears on the display. 4 Press SELECT to save the selection. An asterisk (*) appears to the right of the selection. 5 Press GO to bring the printer online.
Note If the requested media size is larger than the default paper size (for example, 11-by-17 inch size is requested, but the default is letter size), then the image will be cropped to fit on the smaller page size. 4 Press SELECT to save the selection. An asterisk (*) appears to the right of the selection. 5 Press GO to bring the printer online. Selecting the A4 Override Enabling OVERRIDE A4 WITH LETTER will print A4-sized documents on letter-sized media, or letter-sized documents on A4-sized media.
Selecting Toner Low Response Selecting the toner low response allows you to determine how the printer will behave when the printer detects a toner level is low. Note The printer uses the toner low response setting as the setting for TRANSFER KIT LOW REPLACE KIT, FUSER LIFE LOW REPLACE KIT, TONER LOW, and DRUM LIFE LOW REPLACE DRUM KIT messages.
Setting the Power Save Mode The Power Save mode conserves electricity by reducing the amount of power the printer uses when it has been idle for a length of time specified in the printer control panel. The default setting is 60 minutes (60 MIN). However, the Power Save mode can be adjusted to start between 10 seconds and 8 hours after the last print job finishes. The printer fans will run for 30 minutes after entering Power Save mode to cool the printer.
To select the parallel advanced function 1 Press MENU until I/O MENU appears on the printer control panel display. 2 Press ITEM until PARALLEL ADV FUNCTIONS = appears on the display. 3 Press -VALUE+ to display ON or OFF. 4 Press SELECT to save the selection. An asterisk (*) appears to the right of the selection. 5 Press GO to bring the printer online.
Setting the I/O Timeout The I/O timeout sets the amount of time the printer waits after receiving print data before switching I/O ports. The default time is 30 seconds. To set the I/O timeout Note 1 Press MENU until I/O MENU appears on the printer control panel display. 2 Press ITEM until I/O TIMEOUT appears on the display. 3 Press -VALUE+ until the interval you want (between 5 and 300 seconds) appears on the display. 4 Press SELECT to save the selection.
Locking the Printer Control Panel You can prevent users from changing the printer control panel settings by establishing a password, thus enabling the printer control panel lock. When locked, unauthorized users who try to change settings in the printer control panel will receive an ACCESS DENIED message. If you are using Microsoft Windows, use either the HP Web JetAdmin software or a PJL Command. The easier of the two methods is through the HP Web JetAdmin software.
Selecting the Display Language Using the printer control panel, you can set the printer to display printer messages and print test pages in a variety of supported languages. To select the display language 1 Note Hold down SELECT while turning the printer off and then on. CONFIG LANGUAGE (in English) appears on the printer control panel display for approximately one second. Once the printer has restarted, LANGUAGE=ENGLISH will appear.
Printing Internal Pages Print a configuration page to verify that the printer is set up correctly or to verify information about the printer's configuration. To print an internal page 1 Press MENU until INFORMATION MENU appears on the printer control panel display. 2 Press ITEM until the option you want appears on the display.
Interpreting the Configuration Page The following figure is an example of a configuration page. Figure 5 A Printer Information—Lists the printer product number, serial number, PCL firmware date code, PostScript version, total pages printed during the life of the printer, number of color pages printed during the life of the printer, HP JetSend ID, processor installed, and number of duplex pages printed during the life of the printer.
I Note EN Color Adjust—Lists the number of pages since the last color adjustment and the color calibration information. Print the Menu Map from the printer control panel to view the current color adjustment values.
Duplex Registration The duplex registration feature allows precise alignment of images on the front and back of a duplexed page. Image placement varies slightly for each input tray. The alignment procedure must be performed for each tray. Figure 6 Y Axis X Axis Tray 2 Duplex Registration Adjustment 1 Press MENU until DUPLEX REGISTRATION MENU appears on the printer control panel display. 2 Press ITEM until PRINT TEST PAGE appears for the tray you want. 3 Press SELECT to print the page.
9 Press SELECT to print the page. 10 Repeat step 4 to verify that the lines on the front and back of the page are now properly aligned. Note EN If the lines on the front and back of the page do not properly align, then repeat steps 4-9 until they are properly aligned.
Managing Memory The printer supports an optional printer hard disk as well as ROM (read-only memory) and synchronous DRAM (dynamic random-access memory) DIMMs (dual inline memory modules). DRAM DIMMs must be installed in synchronized pairs (two DIMMs) with the same amount of memory installed in slots such as 1 and 2 (see task 5 on page 209). For more information on DIMMs, see appendix A, “DIMM Installation.” The printer comes with a minimum of 32 MB of RAM and can be expanded with additional DIMMs.
Resource Saving Resource Saving allows PCL and PostScript fonts and macros downloaded to the printer's RAM when the printer switches between PCL and PostScript personalities. The printer determines the amount of RAM allocated to save each of the printer personality environments. Resource Saving is always enabled. Note All data downloaded to the printer's RAM will be lost when the printer is turned off.
58 2 Using the Printer Control Panel EN
3 Common Printing Tasks Selecting Media Many types of paper and other print media can be used with the printer, within certain specifications. Using media that does not meet the specifications outlined in this chapter can increase the incidence of media jams, contribute to repair and maintenance costs, and cause premature wear, print quality problems, and problems requiring service. This service might not be covered by the HP warranty or service agreements.
z Do not use media that has already passed through the printer or through a copy machine, even if there is no printing on the page. z Recycled media can be used with this printer. Recycled media must meet the specifications shown in this chapter. Supported Media Weights and Sizes for Input Trays The following table lists the types and sizes of media supported by each input tray. For best results, use HP LaserJet paper or conventional white xerographic paper.
Tray Location Tray 1 Media Type Paper: Plain Preprinted Letterhead Prepunched Bond Recycled Color Card Stock Heavy (greater than 28 lb/105 g/m2 bond) Glossy Media Size (Common Name and Dimensions) Executive (7.25 by 10.50 in, 184.15 by 266.70 mm) Letter (8.50 by 11 in, 215.90 by 279.40 mm) Legal (8.50 by 14 in, 215.90 by 355.60 mm) 11 by 17 in (279.40 by 431.
Tray Location Media Type Envelopes Media Size (Common Name and Dimensions) Monarch (3.90 by 7.50 in, 99.06 by 90.50 mm) Commercial #10 (Com10) (4.10 by 9.50 in, 104.14 by 241.30 mm) Media Weight Maximum 24 lb (90 g/m2) bond Maximum Capacity Approximately 10 Limit to media-fill mark on the media width guides DL (110 by 220 mm, 4.33 by 8.67 in) Double Post Card (JPOSTD) (148 by 200 mm, 5.83 by 7.88 in) C5 (162 by 229 mm, 6.38 by 9.02 in) B5 (176 by 250 mm, 6.93 by 9.
Tray Location Tray 4 a. Media Type Paper: Plain Preprinted Letterhead Prepunched Bond Recycled Color Glossy Media Size (Common Name and Dimensions) Letter (8.50 by 11 in, 215.90 by 279.40 mm) Legal (8.50 by 14 in, 215.90 by 355.60 mm) 11 by 17 in (279.40 by 431.80 mm) Media Weight Maximum Capacity 16 to 28 lb (60 to 105 g/m2) bond 2,000 sheets of 20 lb (75 g/m2) bond Limit to media-fill mark on the media width guides A4 (210 by 297 mm, 8.27 by 11.70 in) JIS B4 (257 by 364 mm, 10.13 by 14.
Bin Media Type Left (face-up) Output Bin Paper: Plain Preprinted Letterhead Prepunched Bond Recycled Color Card Stock Heavy (greater than 28 lb/105 g/m2 bond) Glossy Media Size (Common Name and Dimensions) Letter (8.50 by 11 in, 215.90 by 279.40 mm) Legal (8.50 by 14 in, 215.90 by 355.60 mm) 11 by 17 in (279.40 by 431.80 mm) Executive (7.25 by 10.50 in, 184.15 by 266.70 mm) Media Weight Maximum Capacity 16 to 58 lb (60 to 216 g/m2) bond 125 sheets of 20 lb (75 g/m2) bond A4 (210 by 297 mm, 8.
Bin Media Type Envelopes Media Size (Common Name and Dimensions) Commercial #10 (Com10) (4.10 by 9.50 in, 104.14 by 241.30 mm) Monarch (3.90 by 7.50 in, 99.06 by 190.50 mm) Media Weight Maximum Capacity Maximum 24 lb (90 g/m2) bond 30 Monarch-sized envelopes C5 (162 by 229 mm, 6.38 by 9.02 in) DL (110 by 220 mm, 4.33 by 8.67 in) B5 (176 by 250 mm, 6.93 by 9.85 in) Double Post Card (JPOSTD) (148 by 200 mm, 5.83 by 7.88 in) a. HP recommends using 5 mil (0.13 mm) thick transparencies with this printer.
Supported Media Weights and Sizes for the Optional 3000-sheet Stapler/Stacker and Optional 3000-sheet Stacker The following table lists the types and sizes of media supported by the optional 3000-sheet Stapler/Stacker and 3000-sheet Stacker tray, bin, or stapler.
Tray, Bin, or Stapler Stacker Bin (Optional Bin 1) Media Type Paper: Plain Preprinted Letterhead Prepunched Bond Recycled Color Media Size (Common Name and Dimensions) z z z Letter, ISO A4 (landscape orientation only) Legal, Ledger (11 x 17 in.
Preprinted Forms and Letterhead Observe the following guidelines to avoid problems with preprinted forms and letterhead. z Forms and letterhead must have been printed with heat-resistant inks that will not melt, vaporize, or release hazardous emissions when subjected to the printer's fusing temperatures (approximately 374° F, or 190° C). z The inks must be non-flammable and must not adversely affect any printer rollers.
Recycled Media Choose recycled media that meets the same specifications as standard paper (see “Supported Media Weights and Sizes for Input Trays” earlier in this chapter). HP recommends that recycled media contain no more than five percent ground wood. Envelopes Envelopes can only be printed from tray 1. The weight of the envelope paper should not exceed 24 lb (90 g/m2) bond; otherwise, jamming might occur.
Transparencies CAUTION Use only transparencies supported for use in this printer, such as HP Color LaserJet transparencies (for ordering information, see “Accessories, Options, and Related Products” in chapter 8). Using transparencies that do not meet the specifications for this printer can cause poor print quality, media jams, and damage to the printer. Although this printer supports transparencies between 4 and 5 mils (0.10 to 0.13 mm) thick, HP recommends using 5-mil (0.13-mm) thick transparencies.
Labels Labels consist of three parts: the top or face sheet that the printer prints on, the adhesive, and the carrier sheet (also referred to as the backing or liner). When printing on labels with this printer, observe the following: CAUTION Note EN z Top sheets, which are the printing surface, are usually composed of xerographic paper. Label top sheets must provide good toner adhesion.
Colored Media Colored media should be of the same high quality as white xerographic paper. Pigments used must be able to withstand the printer's fusing temperature (approximately 374° F, or 190° C). Do not use media with colored coating that was added after the media was produced. The printer cannot detect the color of media you are using. Varying the shade or color of the media can change the shades of the printed colors.
Controlling Your Print Job Control your print jobs from the printer or your computer. Changes to the printer setup made from the printer control panel become default settings for all print jobs. Changes to the printer setup made through the printer driver on the computer will override settings in the printer control panel and affect only the print jobs initiated from that computer.
Printing from Tray 1 Load up to 100 sheets of 20 lb (75 g/m2) bond paper in tray 1. CAUTION To avoid media jams, never add or remove media from tray 1 while the printer is printing from tray 1. To load media into tray 1 1 Open tray 1. 2 Slide the media width guides to the size that matches the media. 3 Load up to 100 sheets of 20 lb (75 g/m2) bond paper into the input tray face up, with the long edge of the letter- or A4-sized media toward the printer.
Printing Envelopes from Tray 1 Load up to ten envelopes in tray 1. CAUTION Never use envelopes with clasps, snaps, windows, coated linings, or self-stick adhesives. These items can damage the printer. Never try to print on both sides of an envelope. Media jams and printer damage can result. To load envelopes in tray 1 1 Open tray 1.
To print envelopes from tray 1 1 Select envelope in your application or in the printer driver if your application does not support printing on envelopes. For more information on printing on envelopes, see the online help. 2 Set the envelope size and type in your application or the printer driver. 3 If your application does not have an option to automatically format an envelope, select Landscape for the page orientation.
Printing Tips for Tray 1 CAUTION EN z For letter- or A4-sized media, load the media with the long edge of the media toward the printer. z For legal-, executive-, 11-by-17 inch, or A3-sized media, load the media with the short edge of the media toward the printer. z Heavy paper stock is any paper heavier than 28 lb up to 58 lb (105 to 216 g/m2) bond. Always print heavy paper stock from tray 1.
Orienting Media Orienting Media in Tray 1 Figure 8 Place media into the input tray with the side to be printed on face up for single-sided printing (see figure 8). For letter- or A4-sized media, place the top of the page toward the rear of the printer and the long edge toward the printer. For media sizes larger than letter and A4, place the top (short) edge of the page toward the printer. Load letterhead and preprinted forms face up.
Orienting Media for All Other Trays Figure 10 Place the media into the input tray with the side to be printed on face down (see figure 10) for single-sided printing. Load letterhead with the top toward the rear of the input tray. Figure 11 z Load letter and A4 paper with the front side up and the top, short edge toward the rear of the tray for double-sided printing. z Load other sizes with the front side up and the top, short edge toward the right of the tray for double-sided printing.
Printing from Trays 2 (some printer models only) and 3 Load up to 500 sheets of 20 lb (75 g/m2) bond paper in trays 2 and 3. To load media into trays 2 and 3 CAUTION To avoid media jams, never open an input tray while the printer is printing from that input tray. 1 Firmly grip the handle in the center of the input tray, squeeze the release lever, and pull the input tray out until it stops. Note To use the media size currently configured in the input tray, go to step 8.
5 Adjust the left media guide by pushing it in (A) and lifting up and out (B). Note Lift here (C) to remove paper from the tray. 6 Position the left media guide over the correct media size marked on the input tray. 7 Press the left media guide into the rear slot (D), and then lower it down (E) into the front slot (F). Verify the guide is not skewed. 8 Load up to 500 sheets of 20 lb (75 g/m2) bond paper in the input tray.
9 Ensure that the media size tab on the front of the input tray is set to the correct media size. 10 Slide the input tray back into the printer. 11 Set the media type in the printer control panel. For more information on configuring the printer control panel, see “Configuring Media Type and Size” in chapter 2. Note Always configure the media type in the printer control panel to prevent users from printing on the wrong media type (such as transparencies instead of plain paper).
Printing Tips for Trays 2 and 3 EN z Handle transparencies by the edges to avoid leaving fingerprints on the transparencies. z Use transparencies that meet the media specifications for this printer. Using the incorrect type of transparencies can damage the printer. For more information on transparencies, see “Supported Media Weights and Sizes for Input Trays” earlier in this chapter. z Use letterhead that meets the media specifications for this printer.
Printing from Tray 4 (some printer models only) Load up to 2,000 sheets of 20 lb (75 g/m2) bond paper in tray 4. To load media into tray 4 1 Firmly grip the handle in the center of the input tray, squeeze the release lever, and pull the input tray out until it stops. Note To use the media size currently configured in the input tray, go to step 5. To use a different size, go to step 2.
5 Load up to 2,000 sheets of 20 lb (75 g/m2) bond paper into the input tray. For information on loading different types of media, see “Orienting Media for All Other Trays” later in this chapter. CAUTION Do not place anything in the input tray to the left of the media guides because the input tray will not be able to lift the media to print and could damage the input tray. Also, do not fill the input tray above the media-fill mark on the left media guide. Excessive media can cause media jams.
Printing Tips for Tray 4 (some printer models only) Use letterhead that meets the media specifications for this printer (see “Preprinted Forms and Letterhead” earlier in this chapter).
4 Advanced Printing Features Overview This chapter introduces some advanced printing tasks to help you take full advantage of the printer’s features. These tasks are “advanced” because they require you to change settings from a software application, the printer driver, or the printer’s control panel.
Using the HP TonerGauge The HP TonerGauge feature allows the user to estimate how much toner is left in the cartridges. The HP TonerGauge indicator appears on the configuration page, on the status tab of the driver, and in HP Web JetAdmin (for the network administrator). The toner level indicated by the gauge may be used to estimate whether enough toner remains in the cartridges to complete a print job.
Printing by Type and Size of Paper You can configure the printer to select paper by type (such as plain or letterhead) and size (such as letter or A4), as opposed to source (a paper tray). Benefits of Printing by Type and Size of Paper If you frequently use several different kinds of paper, once trays are set up correctly, you do not have to check which paper is loaded in each tray before you print. This is especially helpful when the printer is shared and more than one person loads or removes paper.
4 Note From the software or printer driver, select the desired type and size of paper. The type and size settings can also be configured from HP Web JetAdmin for networked printers. See the printer software help. Settings in the printer driver and software application override control panel settings. (Software application settings override printer driver settings.
Different First Page 1 For Windows, select “Use different paper for first page” in your printer driver. Choose a tray or type under First Page for the first page and then select a tray or type from Other Pages for the remaining pages. Place the paper with the side-to-be-printed up, the top of the page facing the rear of the printer, and the long edge leading into the printer. For Macintosh, select “First from” and “Remaining from” in the print dialog box.
Printing Multiple Pages on One Sheet of Paper You can print more than one page on a single sheet of paper. This feature is available in some printer drivers and provides a cost-effective way to print draft pages. To print more than one page on a sheet of paper, look for the Pages Per Sheet option in the Finishing Tab of the printer driver. (This is sometimes called 2-up, 4-up, or n-up printing.
Creating and Using Quick Sets Quick Sets allow you to save the current driver settings (for example, page orientation, n-up printing or paper source) for reuse. For convenience, Quick Sets can be selected and saved from most printer driver tabs. You can also restore printer driver default settings by selecting Defaults from the Quick Sets drop-down list. Note Quick Sets are available only for Windows. Quick Sets EN Printer Driver Procedure (Windows 3.1/9x/ NT 4.
Quick Sets (continued) Printer Driver Procedure Using Quick Sets 94 4 Advanced Printing Features 1 Access the printer driver. 2 Select the desired item from the Quick Sets drop-down list. 3 Click OK. The printer is now set to print according to the settings in the Quick Sets you selected.
Quick Copying a Job The quick copy feature prints the requested number of copies of a job and stores a copy of the job on the printer’s hard disk. Additional copies of the job can be printed later. CAUTION The quick copy feature allows every user to print the last 32 jobs. This feature can be turned off in the driver. This feature is the default for every job. This feature can be turned off from the driver.
Deleting a Stored Quick Copy Job When a user sends a quick copy job, the printer overwrites any previous jobs with the same name. If there is not a quick copy job already stored under the job name and the printer needs additional space, the printer may delete other stored quick copy jobs starting with the oldest job. The default number of quick copy jobs that can be stored is 32. The number of quick copy jobs that can be stored is set from the control panel.
Proofing and Holding a Job The proof and hold feature provides a quick and easy way to print and proof one copy of a job and then print the additional copies. To permanently store the job and prevent the printer from deleting it when space is needed for something else, select the Stored Job option in the driver. Printing the Remaining Copies of a Held Job The user can print the remaining copies of a job held on the printer’s hard disk from the control panel.
A stored proof and hold job can also be deleted from the control panel. 1 Press MENU repeatedly until QUICK COPY JOBS MENU appears. 2 Press ITEM until the desired job name appears. 3 Press SELECT to select the job. COPIES=1 appears. 4 Press - VALUE until DELETE appears. 5 Press SELECT to delete the job.
Printing a Private Job The private printing feature lets a user specify that a job is not printed until that user releases it using a 4-digit Personal Identification Number (PIN) through the printer’s control panel. The user specifies the PIN in the driver and it is sent to the printer as part of the print job. Specifying a Private Job To specify that a job is private from the driver, select the Private Job option and type a 4-digit PIN.
Deleting a Private Job A private job is automatically deleted from the printer’s hard disk after the user releases it for printing, unless the user selects the Stored Job option in the driver. Note If you turn the printer off and then back on, all quick copy, proof and hold, and private jobs are deleted. A private job can also be deleted from the printer’s control panel before it is ever printed. 1 Press MENU repeatedly until PRIVATE/STORED JOBS MENU appears.
Storing a Print Job The user can download a print job to the printer’s hard disk without printing it. The user can then print the job at any time through the printer’s control panel. For example, a user may want to download a personnel form, calendar, time sheet, or accounting form that other users can access and print. To store a print job permanently on the hard disk, select the Stored Job option in the driver when printing the job.
Variable Data Printing Some applications produce documents containing two types of information: static information like background patterns, and variable information that changes from page to page. In a print job, variable data printing separates the static and dynamic information and sends the static information to the printer only once. Pages print faster because repetitive information does not have to be processed separately for each page. Note This feature is automatic.
Booklet Printing Booklet printing allows the pages of a print job to be arranged so that the document can be folded and stapled or bound into a book. Booklet printing is supported in PostScript and PCL5c in Windows 3.x, 9x, NT 4.0, Windows 2000, and using the Booklet Maker for Macintosh. Note Duplex printing must be selected in order to use the Booklet Printing feature. Offline Booklet Printing delivers the job to the top (face-down) output bin.
Print on Backside of Heavy Media Print on Backside of Heavy Media allows you to print on both sides of media that is not supported in the automatic duplexer accessory. 1 Make sure that the appropriate media type is selected in the driver. 2 Select the face-up output bin for the destination. 3 Print the odd pages of the desired document from the software application. 4 Turn the media over (blank-side up) and place it in tray 1.
HP JetSend Communications Technology HP JetSend is a new technology from Hewlett-Packard that allows devices to communicate with each other simply and directly. HP JetSend is built into your printer, allowing it to receive information from any JetSend-enabled sending device anywhere on your network, whether it is in the same office or at a remote location. Examples of JetSend sending devices include PCs or laptops running JetSend software or scanners with JetSend built in.
Managing Fonts and Forms on Disk HP LaserJet Resource Manager (Windows) The HP LaserJet Resource Manager should be installed only on the network administrator’s computer. The HP LaserJet Resource Manager allows you to control hard disk features not found in the drivers. Bidirectional communication is required. Note HP LaserJet Resource Manager is not available for the Macintosh. Use the HP LaserJet Resource Manager to do the following: z Initialize disk.
HP LaserJet Utility (Macintosh) HP LaserJet Utility allows control of features that are not available in the driver. The illustrated screens make selecting printer features from the Macintosh computer easier than ever. Use the HP LaserJet Utility to do the following: EN z Customize the printer’s control panel messages. z Name the printer, assign it to a zone on the network, download files and fonts, and change most of the printer settings. z Set a password for the printer.
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5 Using Color Controlling Color Output with Printer Drivers By varying the amount and pattern of the four toner colors applied to a page, the printer can produce more than 16 million colors. Use the printer drivers (the software installed with the printer) to control the color output for text, graphics, and photographs. The printer drivers enable computer applications to communicate with the printer and to use all of its features. Access to the printer drivers depends on the computer system.
Using Color The color features of the driver are available on the properties page. Access the driver properties as it pertains to the specific operating system or application in use, then select the Color tab. ColorSmart II HP ColorSmart II technology optimizes the color and halftoning for each element in a document (such as text, graphics, and photographs). z HP ColorSmart II uses the Screen Match setting to reproduce all elements in a document.
Manual Mode For custom color printing jobs, you can turn off HP ColorSmart II defaults and set color adjustments manually. The Manual mode allows you to adjust the color settings for text, graphics, and photographs separately by manipulating the available settings. The following settings apply to all types of media: z Halftone—Changes the method used to produce lighter shades of solid colors.
ICC/CMS Some applications and operating systems support specific color management systems (CMS): z ICC (International Color Consortium) is an international standard for color profiles that describe the color characteristics of devices, such as printers. z ColorSync 2.x is Macintosh's color management system for System 7 and 8. z ICM is Microsoft's color management system for Windows. For information on downloading and selecting color profiles, see the online help.
Automatic PANTONE® Matching The printer has a PANTONE Spot Name color matching utility. PANTONE has certified the printer and has mapped the PANTONE Spot Color names to the printer’s CMYK values. This color matching utility uses the certified mapping to provide the best PANTONE color matching for the printer. For the color matching utility to function, applications must pass the PANTONE names to the printer. Some applications substitute CMYK values to the printer if they cannot provide PANTONE names.
Adjusting the Print Color and Quality Settings For most color printing needs, HP ColorSmart II default settings will handle your color adjustments. For some print jobs, you might want to turn off HP ColorSmart II defaults and set color controls manually.
Selecting Colors The computer and printer use different color processing methods. Other factors, such as print media and lighting, also influence and limit your ability to match colors from the screen to your output. In addition to the printer driver color controls described in this chapter and the media you choose for printing, the following tools can help you to control the color output.
Resolution Considerations for Graphics, Images, and Photographs Graphics, images and photographs can come from many different sources such as digital cameras, scanners, and photograph CD-ROMs. Typical file extensions for images and photographs are .bmp, .fpx, .gif, .jpg, .png, and .tif. For these images, resolution decisions should be made based on the content of the image. When possible, import images at the size you plan to use (actual size).
Using Scanners For the best image quality, make as many adjustments as possible in the scanner imaging software before scanning. These adjustments, many of which are listed below, can increase the resolution of the image, resulting in higher quality images: EN z Select the appropriate image type (for example, color photograph, line art, or text). z Select the optimum image resolution based on image type, at least 300 dpi for most images; however, select 600 dpi for line art, graphics, and text.
Adjusting the Color Balance CAUTION Adjusting the color balance will change the printer's calibration. Because this procedure adjusts parameters within the printer hardware, it will affect all print jobs. Check with your system administrator before making any changes to the color balance. The printer automatically recalibrates the color settings. However, you can adjust the color manually from the default settings by changing the densities of the four toners (black, cyan, magenta, and yellow).
The color adjust page allows you to adjust the printer's two halftone screens for each of the four colors (cyan, magenta, yellow, and black) for a total of eight adjustments. Make these adjustments after examining the color adjust page. The color adjust page consists of two sections: the Detail Halftone Adjust section and the Smooth Halftone Adjust section.
3 4 120 5 Using Color Determine the color adjustment numbers for each color in the high and low resolution screen adjusts. a Examine the color adjust page from a distance of 3 ft. (approximately 1 m). b Find the circle of each color that most closely matches the background color. It might be necessary to squint slightly to match the colors. c Record the number in the circle. Enter the color adjustment numbers in the printer control panel.
5 EN Reprint the color adjust page. a Press ITEM until PRINT TEST PAGE appears on the display. b Press SELECT to print the color adjust page. c Re-examine the test page and verify that the color adjustment is correct. z Verify that the circles with the arrows beside them match their background for each of the color ramps (cyan, magenta, yellow, and black).
Overall Color of Circles Correction if all Circles are Darker than Background Correction if all Circles are Lighter than Background Cyan tint Reduce cyan Increase magenta and yellow Magenta tint Reduce magenta Increase cyan and yellow Yellow tint Reduce yellow Increase magenta and cyan Green tint Reduce yellow and cyan Increase magenta Red tint Reduce yellow and magenta Increase cyan Purple or blue tint Reduce cyan and magenta Increase yellow For example, if the circles in the neutral a
6 Maintaining the Printer Making Room for Printer Maintenance CAUTION To prevent damage to the printer, remove the imaging drum and all toner cartridges before moving or shipping the printer. Sufficient space is required on all sides of the printer for removing consumables when performing printer maintenance. For more information on maintenance procedures, see the installation guide with each consumable. The following figure shows the space required around the printer for maintenance. Figure 13 69.
Replacing Printer Consumables Locating Printer Consumables The following figure shows the location of each printer consumable. A consumable is any part of the printer that can be replaced after its useful life has been exceeded.
Note The color toner carousel will not rotate unless the clear door is closed, the imaging drum and black toner cartridge are installed (including removing the orange seal from the black toner cartridge and swinging the upper lever to the left), and the upper right door is closed. Frequency for Replacing Printer Consumables The following table lists the approximate schedule for replacing consumables and the printer messages that appear when each of the consumables should be replaced.
Consumable Printer Message Page Count Approximate Time Perioda Black Toner Cartridge TONER LOW REPLACE BLACK 17,000 pagesb 2.5 months Color Toner Cartridges Cyan Magenta Yellow TONER LOW REPLACE 8,500 pagesb 1.1 to 1.6 months Drum Kit Imaging Drum Air Filters (2) Hand Wipe DRUM LIFE LOW REPLACE DRUM KIT 50,000 black-and-white only pages, or 12,500 color pages c 8.3 months black-and-white only pages, or 2.
Recycling Consumables HP encourages responsible disposal of HP Color LaserJet printer consumables through its printing supplies recycling program. For details on this program, see “Environmental Product Stewardship Program” in appendix B. All consumables listed above can be disposed of through the printing supplies recycling program. Resetting the HP TonerGauge After a new toner cartridge is installed, the user must reset the HP TonerGauge from the control panel.
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7 Printer Control Panel Messages Printer Messages The following table lists the printer messages. If a printer message has a numeric prefix, it is listed in order of the number beside the printer message. Printer messages without numeric prefixes are listed in alphabetical order following the numeric messages. Using the Printer Online Help System ITEM This printer features an online Help system that provides instructions for resolving most printer errors.
Message Description Recommended Action **************** Displayed during startup as the individual tasks begin initializing. No action is required. 13.xx Paper Jam A staple jam occurred. Open the Stapler door, and clear the paper or staple jam. 20 INSUFFICIENT MEMORY More data has been received from the computer than fits in the printer's internal memory. To continue printing, press GO. Only the amount of data that fits in the printer's internal memory is printed.
Message Description Recommended Action 41.3 UNEXPECTED PAPER SIZE LOAD TRAY 1 Tray 1 is configured for one media size, but the printer detects a different size being fed from the tray 1. Load the proper size media into tray 1. For more information on configuring input trays, see “Configuring Media Type and Size” in chapter 2. is the media type specified in the printer driver or application. is the media size specified in the printer driver or application. 41.
Message Description Recommended Action 49.XXXX ERROR CYCLE POWER Indicates that a firmware error has occurred, or corrupt data was sent to the printer. Verify that all cables are connected. Turn the printer off and on to reset the printer. If the condition persists, contact a local authorized HP dealer or service representative for service. 50.X FUSER ERROR CYCLE POWER Indicates that a fusing assembly malfunction has occurred. Turn the printer off and on to reset the printer.
Message Description Recommended Action 53.XY.ZZ ERROR DIMM SLOT Y Indicates that a memory error occurred during the configuration and validation of DIMM memory. Verify that the DIMM board is installed correctly and the DIMMs are configured correctly. Turn the printer off and on to reset the printer. If necessary, remove and replace the DIMM that caused the error. For more information about installing and configuring DIMMs, see appendix A, “DIMM Installation.
Message Description Recommended Action 54.1 TEMPERATURE SENSOR ERROR CYCLE POWER Indicates that the humidity and temperature sensor in the printer has malfunctioned. Turn the printer off and on to reset the printer. If the condition persists, contact a local authorized HP service representative for service. Do not operate the printer in this condition or the printer can be damaged. 54.2 CAROUSEL ERROR CYCLE POWER Indicates that the color toner carousel is not working correctly.
Message Description Recommended Action 56.2 ERROR CYCLE POWER Indicates an illegal output error. For example, the multi-bin mailbox is not installed and it was selected as the output destination, or there are transparencies in the duplexer. Open the printer and remove media from the paper path. Verify that the media type is set in the printer control panel. Turn the printer off and on to reset the printer.
Message Description Recommended Action 62.X SERVICE CYCLE POWER Indicates that a problem exists with the internal memory. Turn the printer off and on to reset the printer. If the condition persists, contact a local authorized HP dealer or service representative for service. X = Description 0 = Internal ROM or RAM 1-8 = DIMM slots 1-8 63 SERVICE CYCLE POWER Indicates that the internal RAM memory test failed. Turn the printer off and on to reset the printer.
Message Description Recommended Action 66.X2.YY OUTPUT DEVICE FAILURE CHECK CABLES AND CYCLE POWER Indicates a multi-bin mailbox error. Verify that the communication and power cables are connected. Press GO to continue printing. If the message persists, turn the printer off and on to reset the printer. 67.X PRINTER ERROR POWER CYCLE Indicates an electronic controller error.
Message Description Recommended Action 79 SERVICE (XXXX) CYCLE POWER The firmware has detected an unrecoverable error. Turn the printer off and on to reset the printer. If the condition persists, contact a local authorized HP dealer or service representative for service. X Description 01XX = IO ASIC Register Error 02XX = Video ASIC Register Error 03XX = IDE ASIC Register Error ACCESS DENIED A user has attempted to select a menu value while the printer control panel locking is enabled.
Message Description Recommended Action CLEAR DUPLEX JAM LOWER LEFT DOOR The printer senses a media jam in the duplexer. Open the lower left door. Remove the duplexer. Remove the jammed media. Replace the duplexer. Close the lower left door, and wait for the printer to warm up before resuming printing. WARNING! Do not touch the fuser; it might be very hot and could cause burns. For more information on clearing jams, see the quick reference guide.
Message Description Recommended Action CLEAR INPUT JAM The printer senses a media jam in the transfer and registration area or in an input tray. Open the front door, press the white button on the lower (green) lever, and swing the lever to the right. Open the upper right door, remove the transfer drum, and remove the jammed media from under the metal paper guide. Swing the lower (green) lever to the left, and close the front door.
Message Description Recommended Action CLEAR PAPER JAM The printer senses a media jam. Open and shut the front door of the printer to clear any paper from the printer. If the message still appears on the printer, check all areas of the printer for jammed media since the printer is unable to determine the location of the media jam. For more information on clearing jams, see the quick reference guide. CLEAR TRANSFER JAM The printer senses a media jam in the transfer drum area.
Message Description Recommended Action CLEAR UNEXPECTED PAPER SIZE JAM THEN LOAD TRAY 1 The printer senses a media jam in tray 1. Open the upper right door, remove the jammed media, and close the door. Load the media type and size indicated on the printer control panel. For more information on loading media into tray 1, see “Printing from Tray 1” in chapter 3. For more information on clearing jams, see the quick reference guide.
Message Description Recommended Action CONTINUOUS TEST PRESS CANCEL JOB A continuous configuration page is printing. Press CANCEL JOB to exit the configuration page printout mode. If the printer is in the process of printing when CANCEL JOB is pressed, the printer finishes printing the buffered pages before returning online. DATA RECEIVED PRESS GO KEY The printer has received and processed data and is waiting for a form feed. Press GO to form feed a page.
Message Description Recommended Action DISK IS WRITE PROTECTED A user has attempted to save to the printer hard disk or send a proof and hold job to the printer while the printer hard disk is write-protected. See the system administrator for access to the printer hard disk. DRUM ERROR REPLACE KIT The printer has detected an error in the imaging drum. Open the front door. Raise the green and blue levers. Remove the imaging drum. Reinstall the drum, lower both of the levers, and close the front door.
Message Description Recommended Action DUPLEX ERROR CHECK DUPLEXER The printer has detected an error in the duplexer. Open the lower left door, press the green tab on the right side of the duplexer, and pull the duplexer out of the printer. Check for and remove any jammed media from the duplexer. Reinstall the duplexer. Turn the printer off and then on. If the problem persists, contact a local authorized HP dealer or service representative for service.
Message Description Recommended Action FUSER LIFE LOW REPLACE KIT The fuser and paper rollers are almost past their specified life. Although printing can continue, the fuser should be replaced for optimum printer operation. For more information on replacing the fuser, see the installation guide included with the fuser kit. FUSER LIFE OUT REPLACE KIT The fuser and paper rollers are past their specified life. Replace the fuser kit and reset the fuser counter before attempting to print.
Message Description Recommended Action INSTALL TONER The toner cartridge is either not installed or not correctly installed in the printer. Insert the cartridge or make sure the installed cartridge is correctly seated in the printer. can be cyan, magenta, yellow, or black.
Message Description Recommended Action INSTALL IMAGING DRUM OPEN FRONT DOOR The printer has detected that the imaging drum is not installed. Install the imaging drum before attempting to print. If the condition persists, take the imaging drum out and reinstall it. Note: The imaging drum must be installed and the upper lever must be to the left in order for the color toner carousel to rotate.
Message Description Recommended Action LOCK TONER LEVER The blue lever inside the clear door is not locked. Open the front door of the printer, open the clear door, and swing the blue toner lock lever to the right. Remove the toner cartridge, and then reinstall it, making sure the cartridge is all the way in the printer. Swing the blue toner lock lever to the left until it clicks, and then close the clear and front doors. MAILBOX X OUTPUT BIN FULL A mailbox on the multi-bin mailbox is full.
Message Description Recommended Action MANUALLY FEED The printer is requesting a sheet of media or envelope to be manually fed. Load the requested media type and size into tray 1. If the proper media size is already loaded into tray 1, press GO to initiate printing. For more information on loading media in tray 1, see “Printing from Tray 1” in chapter 3. is the media type specified in the printer driver or application.
Message Description Recommended Action OUTPUT BIN FULL The bin-full sensor in the left Face-up Bin has been reached. Empty the Face-up Bin. The Stacker Bin is full. Empty the Stacker Bin. PCL MEMORY FULL STORED DATA LOST The resource save area for the printer personality is full. Fonts downloaded to the printer's RAM might have been deleted. Turn the printer off and on to clear the printer's RAM.
Message Description Recommended Action PRESS SELECT TO INITIALIZE DISK The printer hard disk is new or has been formatted for another file system. Press SELECT to reformat the printer hard disk. All data currently on the printer hard disk will be lost. If you don't want to initialize the printer hard disk, turn the printer off and remove the printer hard disk. PRESS SELECT TO LOSE DISK DATA PRESS GO KEY TO CANCEL Request to confirm initialization of the printer hard disk.
Message Description Recommended Action PRINTING FONT LIST The printer is printing the font list page. When the font list page is printed, the printer returns to an online and ready state. No action is required. PRINTING MENU MAP The printer is printing the menu map page. When the menu map page is printed, the printer returns to an online and ready state. No action is required. PROCESSING COPY X OF Y The printer is processing a proof and print or mopy print job. No action is required.
Message Description Recommended Action RESTORING FACTORY SETTINGS The printer is resetting the printer's factory defaults. The printer is in the process of completing a cold reset. When the reset is completed, the printer returns to the ready state but remains offline. Reset the EIO type and configure the printer before bringing the printer online. For more information on factory defaults and configuring the printer control panel, see chapter 2, “Using the Printer Control Panel.
Message Description Recommended Action TONER LOW REPLACE The printer is almost out of the specified toner. The printer remains online. Although printing can continue, the toner cartridge should be replaced for optimum printer operation. Do not shake the toner cartridge in attempts to extend the cartridge life. For more information on replacing the toner cartridge, see the installation guide included with the toner cartridge.
Message Description Recommended Action TRANSFER KIT LOW REPLACE KIT The transfer drum, transfer belt, cleaning roller, and charcoal filter are almost past their specified life. Although printing can continue, the transfer kit should be replaced for optimum printer operation. For more information on replacing the transfer kit, see the installation guide included with the transfer kit.
Message Description Recommended Action TRAY 1 SIZE = This message is displayed when media is placed in tray 1. Press -VALUE+ to view the choices. Press SELECT when the choice you want is displayed, and then press GO to bring the printer online. If no key is pressed for 30 seconds after the media is detected in the input tray, the displayed size will automatically be selected, the message will be cleared, and printing will begin. is the last media size configured for the input tray.
Message Description Recommended Action TRAY X LOAD CHECK CONTROL PANEL SETTING A user has requested a media size that is not currently installed or configured in the printer. This message is also generated when the current input tray runs out of media and no other auto-selectable input trays contain that size of media. Load the media type and size specified on the printer control panel display, and configure the media type in the printer control panel.
Message Description Recommended Action TRAY X TYPE = This message is displayed when media is placed in an input tray. Press -VALUE+ to view the choices. Press SELECT when the choice you want is displayed, and then press GO to bring the printer online. If no key is pressed for 30 seconds after the media is detected in the input tray, the displayed type will automatically be selected, the message will be cleared, and printing will begin. X is the input tray number.
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8 Solving Printer Problems Performing Basic Troubleshooting Steps This chapter suggests steps to solve common problems that you might encounter while using the printer.
Working with Toner HP recommends that you use HP LaserJet toner cartridges. HP has designed the printer, toner cartridges, and toner formula to work together to give you optimal image quality from the printer. If toner gets on clothing or carpet, wipe the toner off with a dry cloth and then wash with cold water. Warm water or the heat of a dryer will set the toner into the clothing or carpet.
Media Jam Locations The following figure shows the locations of media jams in the printer paper path.
Figure 16 A Upper Left Door B Fuser and Duplexer (optional) area C Multi-bin Mailbox (optional) For information on clearing jams, see the quick reference guide. CAUTION Resetting the transfer life count without replacing the transfer kit can cause print quality problems and may damage the printer.
Media Handling Problems Problem Cause and Solution Media jams The media does not meet the specifications for this printer. For media specifications, see “Supported Media Weights and Sizes for Input Trays” in chapter 3. The paper or other media is in poor condition. Replace the media. The media was not stored correctly. Replace the media. Media should be stored in its original packaging in a dry area. The media type is set incorrectly. Select the correct media type in the printer control panel.
Problem Cause and Solution (Media jams, continued) If you are using the optional multi-bin mailbox, do not remove pages from the output bins until the printer is finished printing. Repeated jams in the fuser area might indicate that the fuser is not installed correctly. Press down on the large green lever on the left side to lock it into place. Also, rotate the blue levers on either side of the fuser up until they snap into place.
Problem Cause and Solution Printer feeds multiple sheets The input tray is overfilled. Remove the excess media from the input tray. For more information on input tray capacity, see “Supported Media Weights and Sizes for Input Trays” in chapter 3. Verify that the media is under the tabs in the input tray. Pull out the input tray, press the media down under the tabs in the input tray, and then close the input tray. The media is sticking together.
Problem Cause and Solution Media does not feed automatically Manual Feed (Tray 1) is not selected in the printer driver. Select the correct media source. The input tray is empty. Load media into the input tray. Media is still in the paper path after removing the previous media jam. Open the printer doors and remove any media from the paper path. Check the fuser area carefully for any jams. For information on removing media jams, see the quick reference guide.
Problem Cause and Solution Media does not feed from tray 2 or 3 The media type selected from the application has not been configured for the input tray. Configure the media type for the input tray in the printer control panel. For more information on configuring media types, see “Configuring Media Type and Size” in chapter 2. If trays 2 and 3 are configured for the same media type and size, the printer will only feed from a specific input tray if that input tray is selected in your application.
Problem Cause and Solution (Media does not feed from tray 4, continued) The input tray is overfilled. Remove excess media from the input tray. For more information on input tray capacity, see “Supported Media Weights and Sizes for Input Trays” in chapter 3. The power cord is not firmly plugged into the printer, tray 4, and the power receptacle. Remove and reconnect the power cord. Verify that the cables are firmly attached between tray 4 and the printer.
Problem Cause and Solution (Transparencies or glossy paper will not feed from trays 1, 2, or 3, continued) Verify that the media is being inserted far enough into the tray 1. Insert the media into the tray 1 until the media is tight against the printer, and slide the media width guides until they touch both sides of the media without bending the media. Only one sheet is loaded in the input tray. Load more than one sheet in the input tray. The media does not meet the specifications for this printer.
Problem Cause and Solution Curled or wrinkled output The media does not meet the specifications for this printer. For media specifications, see “Supported Media Weights and Sizes for Input Trays” in chapter 3. The current media is damaged or in poor condition. Remove the damaged media from the input tray, and then replace with undamaged media. You are operating the printer in excessively humid conditions. Make sure the printer is operating within the environmental specifications listed in appendix B.
Printer Response Problems Problem Cause and Solution No display message The printer might be in Power Save mode. Press GO to bring the printer online. The printer control panel display appears blank or is not lit, even when the fan is running. The printer is in standby mode (off). Turn the printer on (button in). The power cord is not firmly plugged into both the printer and the power receptacle. Remove and reconnect the power cord. The line voltage is incorrect for the printer power configuration.
Problem Cause and Solution The multi-bin mailbox will not power on Verify that the power cord is firmly plugged into both the multi-bin mailbox and the power receptacle. Remove and reconnect the power cord. Verify that the cables are firmly attached between the multi-bin mailbox and tray 4. Also, verify that the cables are connected to the correct connector. For more information on connecting the cables between the multi-bin mailbox and tray 4, see the getting started guide.
Problem Cause and Solution Color toner carousel will not rotate The power cord is not firmly plugged into both the printer and the power receptacle. Remove and reconnect the power cord. The printer must be turned on. Verify the clear door is closed, the imaging drum and black toner cartridge are installed (including removing the orange seal from the black toner cartridge and swinging the upper lever to the left), and the upper right door is closed.
Problem Cause and Solution (The printer is on, but not receiving data (Data light does not blink and nothing prints), continued) The interface cable is not securely connected to both the printer and the computer. Remove and reconnect the interface cable. The network cable might be old or not working correctly. Replace the network cable with a new cable. The parallel cable might not be working correctly.
Problem Cause and Solution (The printer is on, but not receiving data (Data light does not blink and nothing prints), continued) If you are using AppleTalk, verify that the AppleTalk name matches the name on the configuration page. Print the configuration page. Go to the Chooser menu. Select the printer type. In the list box, select the printer name that matches the printer name on the configuration page. Select the printer port icon. When you close the Chooser menu, the settings will be saved.
Problem Cause and Solution The printer is on, but cannot print a PostScript file You are using the MS-DOS copy command with the /B option (COPY /B PRN: or COPY PRN: /B). Try the same command without the /B option. The PostScript printer driver is not selected in your application. Select the PostScript printer driver for this printer in your application. The PostScript file might contain an error. Turn the PRINT PS ERRORS option on in the printer control panel to determine the error.
Printer Control Panel and Configuration Problems Problem Cause and Solution Printer control panel settings work incorrectly The printer control panel display appears blank or is not lit even when the fan is running. The printer is in standby mode (off). Turn the printer on (button in). The printer settings in the application are different from the printer control panel settings. The settings in your application override the settings in the printer control panel.
Problem Cause and Solution Cannot print a configuration page You did not press SELECT after selecting the configuration page. Re-select the configuration page. Then press SELECT to print the configuration page. You pressed GO before pressing SELECT or before the printer self-test was completed. Re-select the configuration page, and then press SELECT once to print the configuration page.
Application Problems Problem Cause and Solution Cannot change system selections through software The correct printer driver is not loaded. Load the correct printer driver. Cannot select a font in the application The correct printer driver is not selected. Select the correct printer driver. The font is not available in your application. Use a font manager utility to add the font.
Problem Cause and Solution Cannot select colors in the application Your application does not support color. See the documentation for your application for help. The color mode is not selected in your application. Select the color mode instead of the grayscale or black and white output mode. The correct printer driver is not loaded. Load the correct printer driver.
Incorrect Printer Output Problem Cause and Solution Incorrect fonts on the printout The font has not been correctly selected in your application. Re-select the font in your application. For more information on selecting fonts, see the online help for your application. The font is not available to the printer. Use a different font or download the font you want. For more information on downloading fonts, see the online help for the printer driver. The correct printer driver is not selected.
Problem Cause and Solution Partial printout The media was loaded in tray 1 incorrectly. Load letteror A4-sized media with the long edge toward the printer. Load media sizes larger than letter or A4 with the short edge toward the printer. Verify that the media size set in the printer driver and the actual size of the media match. For information on configuring the printer driver, see the online help. A memory error message appears on the printer control panel display.
Color Printing Problems Problem Cause and Solution Printed colors do not match the screen colors The computer and printer use different color processing methods. Other factors, such as print media and lighting, also influence and limit your ability to match colors from the screen to your output. For more information on printer driver color controls, see chapter 5, “Using Color.” Turn the printer off and on to reset the printer's color calibration.
Problem Cause and Solution (Missing colors, continued) You might be operating the printer in excessively humid conditions. Make sure the printer is operating within the environmental specifications listed in appendix B. A new toner cartridge was installed without removing all of the toner packaging. Remove the toner cartridge. Remove all packaging, verify that the orange tab has been pulled and the seal has been removed. Reinstall the toner cartridge.
Print Quality Problems Unless otherwise specified, all references in this section to horizontal or vertical directions of print quality problems refer to problems found on letter- and A4-sized media. These media sizes are fed into the printer long edge first. Because media sizes other than letter or A4 are fed into the printer short edge first, the orientations of print quality problems are the opposite of those on letter or A4-sized media.
Problem Cause and Solution Toner smear Toner smears appear on the back of the page. The transfer belt is dirty or the transfer belt assembly may not be seated properly. Open and close the front door to complete a printer self-cleaning cycle. There might be an undetected jam in the printer. Open and close the front door to allow the printer to clear the jam. If the problem persists, remove the transfer drum. Look between the drum surface and the drum handles for the piece of media.
Problem Cause and Solution Horizontal lines or streaks A toner cartridge might be running out of toner. Check the printer control panel display for a TONER LOW REPLACE or TONER OUT REPLACE message. Replace the toner cartridge indicated on the printer control panel display. Do not shake the toner cartridge in attempts to extend the cartridge life. For more information on replacing the toner cartridge, see the installation guide included with the toner cartridge.
Problem Cause and Solution Vertical bands or very dark background Vertical colored bands or dark black or brown backgrounds appear on the page. If the problem persists after printing 10 pages, contact a local authorized HP dealer or service representative for service. The new imaging drum might have a temporary charging problem. Print several configuration pages to clear the drum. Faded print, or random faded areas A toner cartridge is running out of toner.
Problem Cause and Solution (Faded print, or random faded areas, continued) The letterhead you are using is printed on rough paper. Try a smooth xerographic paper. If this solves the problem, make sure the letterhead vendor is using paper that meets the specifications for this printer. For media specifications, see “Supported Media Weights and Sizes for Input Trays” in chapter 3. You are operating the printer in excessively humid or dry conditions.
Problem Cause and Solution Irregular, raised spots or stray toner If you are printing on heavy media (28 to 58 lb, or 105 to 216 g/m2 bond), you must select Heavy Paper as the paper type in the Paper tab in the printer driver to ensure the correct finish on the media. For more information on changing printer driver settings, see the online help. Toner is smudged on the back of the page. Toner collected on the transfer belt will cause smudging on the back of a page.
Problem Cause and Solution Dull or dark colors on transparencies The printer is not correctly fusing the toner to the transparency. Check Transparency in Paper tab in the printer driver. For more information on changing the printer driver settings, see the online help. The media input tray is not correctly configured for transparencies. For more information on configuring the input tray, see “Configuring Media Type and Size” in chapter 2.
Problem Cause and Solution (Dull or dark colors on transparencies, continued) Verify that the printer is operating in an environment consistent with the specifications listed appendix B. Rippled or wavy transparencies You are using a transparency that is outside the specifications for this printer. Use HP brand transparencies to produce the best image quality for the printer. For media specifications, see “Supported Media Weights and Sizes for Input Trays” in chapter 3.
Problem Cause and Solution Smudges The printer recently had a media jam. Open and close the front door to complete a printer self-cleaning cycle. You recently changed to a different media size. Open and close the front door to complete a printer self-cleaning cycle. If the previous page printed was a prepunched media and there was an image in the location of the prepunched holes, then this toner is deposited on the back of the next page printed.
Problem Cause and Solution (Repetitive defects, continued) Repeating spots or specks of the same size and shape appear on almost all pages in the same area of the page. The repeating defects will generally be dark gray or black. If the defect is not acceptable, cleaning or replacing the imaging drum or the transfer drum might be necessary. If the defect occurs one or more times on each letter- or A4-sized page, the imaging drum should be replaced.
Cleaning the Density Sensor Clean the density sensor after replacing the imaging drum and when printed colors are inaccurate. To clean the density sensor and erase lamp 1 Open the upper door on the right side of the printer. 2 On the inside of the door, locate the density sensor and the density sensor brush. Use the brush to brush off toner particles from the density sensor and the erase lamp. Then replace the brush. Note You can also use a hand wipe to clean the density sensor.
Cleaning the Transfer Drum Perform these procedures only when there is an unacceptable repetitive defect and the only other solution is replacing the transfer drum. Many, but not all, repetitive defects can be removed using the following procedures. Defects that appear as light spots in dark areas of print are more likely to be corrected by this procedure than dark spots in unprinted areas. If the procedures are performed incorrectly or without proper care, the transfer drum can be permanently damaged.
To clean the transfer drum 1 Leave the printer powered on and open the printer’s front door. 2 Push the white button on the lower (green) lever and swing the lever to the right. 3 Open the upper door on the right side of the printer. 4 Using the handles, gently pull out the transfer drum until it stops.
5 Lift the drum out of the printer. 6 Place the drum on a clean, smooth surface that is free of sharp or rough objects. 7 Face the drum surface towards you (the handles will be away from you). 8 Center the print sample beside the transfer drum with the top of the page toward the transfer drum. 9 Using the print sample as a reference, inspect the transfer drum for a small spot or speck that might be causing the repetitive defects.
12 If the speck does not come off, dampen the hand wipe with isopropyl alcohol. Use the hand wipe to remove the spot or speck from the transfer drum. Note If you used isopropyl alcohol to clean the transfer drum, you might need to print 50 to 100 pages to clean any residual isopropyl alcohol from the transfer drum. 13 To reinstall the transfer drum, align the arrows on the ends of the drum with the matching arrows on the tracks inside the printer. 14 Push the drum into the printer.
Cleaning the Post Charger Clean the post charger on the transfer drum if there are light streaks in halftone areas. To clean the post charger 1 Open the right upper door. 2 Locate the post charger unit cleaner by the transfer drum handle. 3 Slide the post charger unit cleaner across the bar several times. 4 Push the cleaner back into place. 5 Close the right upper door.
Cleaning the Transfer Charger Clean the transfer charger when irregular wavy patterns appear in solid backgrounds. To clean the transfer charger 1 Open the front door. 2 Find the knob below the transfer charger. 3 Pull the knob out and push it back in. 4 Close the front door.
Accessories, Options, and Related Products As your printing and networking needs grow, you can increase the printer's capabilities by adding accessories and options. To order accessories or options for the printer, call HP's Direct Marketing Division (see the front of this guide for ordering information).
Part Part Number Type / Size Printer Supplies C4149A Black Toner Cartridge C4150A Cyan Toner Cartridge C4151A Magenta Toner Cartridge C4152A Yellow Toner Cartridge C4153A Drum Kit Imaging Drum 2 Air Filters Hand Wipe C4154A Transfer Kit Transfer Drum Transfer Belt Cleaning Roller Charcoal Filter Hand Wipe C4155A 110-Volt Fuser Kit Fuser Paper Rollers Hand Wipe C4156A 220-Volt Fuser Kit Fuser Paper Rollers Hand Wipe C2946A IEEE-1284 compliant parallel cable of 3 m (approximately 10 ft.
Part Reference Materials Part Number Type / Size 5010-6394 HP LaserJet Printer Family Paper Specifications Guide 5021-0337 PCL/PJL Technical Reference Packagec a. You must install DRAM DIMMs in synchronized pairs, for example two 8 MB DIMMs. b. You must have a 2,000 sheet input tray (tray 4) installed in the printer in order to install a multi-bin mailbox. c. This package contains information on PCL and PJL.
A DIMM Installation Supported DIMMs The printer supports the following types of DIMMs (dual inline memory modules): z ROM z Synchronous DRAM EDO (extended data out) or Fast Page Mode DIMMs are not supported. Installing DIMMs The printer supports ROM (font) and synchronous DRAM (memory) DIMMs. ROM (font) DIMMs need not be installed in a specific configuration.
To install a DIMM 1 Synchronous DRAM (memory) DIMMs must be installed in pairs. 2 Print a configuration page. Next turn the printer off and disconnect it from its power source. Locate the formatter board on the left rear of the printer. 3 Loosen the two thumb screws by hand or with a #2 Phillips screwdriver. 4 Slide the formatter board out and lay it on a flat, grounded surface.
5 The DIMM slots are paired: 1-2, 3-4, 5-6, and 7-8. The ROM (font) DIMMs are placed in odd numbered slots. Place DIMMs in the next available slots. 6 Push the levers down as shown. 7 Match the notches on the DIMMs with the tabs on the connectors. Firmly push the DIMM into the slot until the levers lock. Repeat for each DIMM.
8 Insert the formatter board into the printer, ensuring that the edges of the board line up with the guides in the printer. 9 Tighten the thumb screws, reconnect the power, and turn on the printer. 10 Confirm installation: print a configuration page and compare it with the previous configuration page.
B Specifications Electrical Specifications Power Requirements 110-Volt Models 220-Volt Models 100-127 V (+/- 10%) 220-240 V (+/- 10%) 50/60 Hz (+/- 2 Hz) 50/60 Hz (+/- 2 Hz) Power Consumption (typical) z During printing (black & white) 750 W (average) 750 W (average) z During printing (color) 375 W (average) 375 W (average) z During idlea 190 W (average) 190 W (average) z During Power Save mode < 45 W < 45 W 12.0 A at 120 V 6.
Operating Environmental Specifications Temperature z Recommended 68 to 79° F (20 to 26° C) z 59 to 86° F (15 to 30° C) Allowed Humidity z Recommended 20 to 50% RH z 10 to 80% RH Allowed Altitude Allowed 212 B Specifications 0 to 10,000 ft (0 to 3,048 m) EN
Environmental Product Stewardship Program Protecting the Environment Hewlett-Packard Company is committed to providing quality products in an environmentally sound manner. This HP LaserJet printer has been designed with several attributes to minimize impacts on our environment. This HP LaserJet printer design eliminates: z Ozone Production This HP LaserJet printer contains an ozone filter to protect office air quality. See the maintenance section of this user guide for suggested replacement intervals.
z Paper Usage This printer either has an optional duplexing accessory or one already built in. The printer's duplexing feature, which provides for two-sided printing, reduces paper usage and the resulting demands on natural resources. Depending on the type of software program in use, you can request for a number of pages of your document to be printed on one page of paper.
HP Planet Partners Printing Supplies Environmental Program Information Since 1990, the HP LaserJet Toner Cartridge Recycling Program has collected more than 25 million used LaserJet toner cartridges that otherwise may have been discarded in the world's landfills. The HP LaserJet toner cartridges and consumables are collected and bulk shipped to our resource and recovery partners who disassemble the cartridge.
Material safety data sheet Material Safety Data Sheets (MSDS) can be obtained by contacting the HP LaserJet Supplies website at http://www.hp.com/go/msds. If you do not have access to the internet, call the U.S. HP FIRST (fax-on-demand service) at (1) (800) 231-9300. Use Index number 7 for a listing of the material safety data sheets. Non-US customers should refer to the front of this manual for appropriate HP FIRST phone numbers and information.
Regulatory Statements FCC Regulations This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy, and if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
Declaration of Conformity DECLARATION OF CONFORMITY according to ISO/IEC Guide 22 and EN 45014 Manufacturer's Name: Manufacturer's Address: Hewlett-Packard Company 11311 Chinden Boulevard Boise, Idaho 83714-1021, USA declares, that the product Product Name: Model Number: Product Options: HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP C7096A, C7097A, C7098A, C7099A, C7835A, C7836A ALL conforms to the following Product Specifications: Safety: EMC: IEC 950:1991+A1+A2+A3+A4 / EN 60950:1992+A1+
1 The product was tested in a typical configuration with Hewlett-Packard Personal Computer Systems. This Device complies with Part 15 of the FCC Rules. Operation is subject to the following two Conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. 2 WARNING! This is a Class A product.
DECLARATION OF CONFORMITY according to ISO/IEC Guide 22 and EN 45014 Manufacturer's Name: Manufacturer's Address: Hewlett-Packard Company Montemorelos #299 Guadalajara Jalisco, 45060 México declares, that the product Product Name: Model Number: Product Options: Duplexer C4782A ALL conforms to the following Product Specifications: Safety: IEC 950:1991+A1+A2+A3+A4 / EN 60950:1992+A1+A2+A3+A4+A11 IEC 825-1:1993+A1 / EN 60825-1:1994+A11 Class 1 (Laser/LED) EMC: CISPR 22:1997 / EN 55022:1998 Class B1 EN
Guadalajara, Jalisco México May 1999 For regulatory topics only: Australia Contact: Product Regulations Manager, Hewlett-Packard Australia Ltd., 31-41 Joseph Street, Blackburn, Victoria 3130, Australia European Contact: Your Local Hewlett-Packard Sales and Service Office or Hewlett-Packard GmbH, Department HQ-TRE / Standards Europe, Herrenberger Strasse 110-140, D-71034 Böblingen (FAX: +49-7031-14-3143) USA Contact: Product Regulations Manager, Hewlett-Packard Company, P.O.
DECLARATION OF CONFORMITY according to ISO/IEC Guide 22 and EN 45014 Manufacturer's Name: Manufacturer's Address: Hewlett-Packard Company Montemorelos #299 Guadalajara Jalisco, 45060 México declares, that the product Product Name: Model Number: Product Options: 2000-Sheet Input Tray C4781A All conforms to the following Product Specifications: Safety: IEC 950:1991+A1+A2+A3+A4 / EN 60950:1992+A1+A2+A3+A4+A11 IEC 825-1:1993+A1 / EN 60825-1:1994+A11 Class 1 (Laser/LED) EMC: CISPR 22:1997 / EN 55022:19
Guadalajara, Jalisco México May 1999 For regulatory topics only: Australia Contact: Product Regulations Manager, Hewlett-Packard Australia Ltd., 31-41 Joseph Street, Blackburn, Victoria 3130, Australia European Contact: Your Local Hewlett-Packard Sales and Service Office or Hewlett-Packard GmbH, Department HQ-TRE / Standards Europe, Herrenberger Strasse 110-140, D-71034 Böblingen (FAX: +49-7031-14-3143) USA Contact: Product Regulations Manager, Hewlett-Packard Company, P.O.
VCCI Statement (Japan) Korean EMI Statement 224 B Specifications EN
Safety Information Laser Safety The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration has implemented regulations for laser products manufactured since August 1, 1976. Compliance is mandatory for products marketed in the United States. This printer is certified as a “Class 1” laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard according to the Radiation Control for Health and Safety Act of 1968.
Laser Statement for Finland Luokan 1 laserlaite Klass 1 Laser Apparat HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP laserkirjoitin on käyttäjän kannalta turvallinen luokan 1 laserlaite. Normaalissa käytössä kirjoittimen suojakotelointi estää lasersäteen pääsyn laitteen ulkopuolelle. Laitteen turvallisuusluokka on määritetty standardin EN 60825-1 (1994) mukaisesti.
Varning! Om laserprinterns skyddshölje öppnas då apparaten är i funktion, utsättas användaren för osynlig laserstrålning. Betrakta ej strålen.
228 B Specifications EN
C Warranty Information Hewlett-Packard Limited Warranty Statement Note HP PRODUCT DURATION OF WARRANTY HP Color LaserJet 8500, 8550N, 8550DN, 8550GN 1-year, on-site This section does not cover warranty specifications for the 8550MFP product. Please refer to the HP Color LaserJet 8550MFP Copy Module User Guide. 1. HP warrants HP hardware, accessories and supplies against defects in materials and workmanship for the period specified above.
5. The warranty period begins on the date of delivery or on the date of installation if installed by HP. If customer schedules or delays HP installation more than 30 days after delivery, warranty begins on the 31st day from delivery. 6.
Index - Value + key, illustration 28 Numerics 11-by-17 inch size, print speeds 17 11-by-17 inch size, weights/types 61 12-by-18.
cleaning, transfer charger 203 cleaning, transfer drum 198 clearable warnings defaults 33 C-Link connector, illustration 23 CMS 112 CMYK ink set emulation 113 cold reset, message 142 cold reset, performing 49 color adjustments, verifying 53 color balance test page, printing 118 color calibration 53 color carousel, will not rotate 175 Color Management Systems 112 Color Swatch, printing 115 Color Test Page, printing 118 color toner carousel, will not rotate 175 color toner cartridges, illustration 124 color t
control panel, forgotten password 49 control panel, illustration 28 control panel, keys 28 control panel, lights 28 control panel, locking 49 control panel, menus 28 control panel, message display 28 control panel, messages 129 control panel, messages not showing 173 control panel, moving through items 29 control panel, setting password 49 control panel, settings work incorrectly 179 control panel, using menus 30 control panel, verifying lock 52 control panel, verifying password 52 copies, default setting 3
dpi, graphics 116 dpi, printer default 32 dpi, scanners 117 DRAM, DIMMs 207 DRAM, error 136 drum kit, errors 144 drum kit, ordering 204 drum kit, replace frequency 126 drums, imaging, illustration 124 drums, transfer, illustration 124 dual inline memory modules, EDO 207 dual inline memory modules, errors 133 dual inline memory modules, Fast Page Mode 207 dual inline memory modules, features 18 dual inline memory modules, increasing printer memory 56 dual inline memory modules, slot configuration 207 dual in
frequency, cleaning roller replacement 125 frequency, drum kit replacement 125 frequency, fuser kit replacement 126 frequency, fuser replacement 126 frequency, imaging drum replacement 125 frequency, paper rollers replacement 126 frequency, toner cartridges replacement 126 frequency, transfer belt replacement 125 frequency, transfer drum replacement 125 frequency, transfer kit replacement 125 front door, illustration 22 fuser kit, ordering 204 fuser kit, replace frequency 126 fuser, error 132 fuser, illustr
lights, 3000-sheet Stapler/Stacker 24 lights, Attention 29 lights, Data 29 lights, multi-bin mailbox 24 lights, Ready 29 lights, tray 4 24 loading, envelopes in tray 1 75 loading, media in tray 1 74 loading, media in tray 4 84 loading, media in trays 2 and 3 80 locating, consumables 124 locking, control panel 49 locking, verifying control panel 52 log, printing error 51 log, printing event 51 lower left door, illustration 23 lower right door, illustration 22 M Mac OS, color settings 112 Mac OS, ColorSync 1
online help, using 129 online, bringing printer 28 operating environmental specifications 212 ordering, accessories and options 204 ordering, consumables 204 ordering, supplies 204 orientation, changing 73 orientation, default 34 orienting, media in tray 1 78 orienting, media in tray 4 79 orienting, media in trays 2 and 3 79 output bins, face-down 42 output bins, face-up 42 output bins, left 42 output bins, selecting 42 output bins, top 42 output, curled or wrinkled 171, 172 overriding, A4 with letter 44 ov
print jobs, delayed 48 print jobs, incomplete 48 print quality, problems 187 print speeds, factors affecting 19 print speeds, for media types/sizes 17 printer driver, different first page 91 printer driver, multiple pages on one sheet 91, 92 printer driver, selecting paper by size and type 89, 91 printer messages 129 printer messages, not showing 173 printer personalities, features 18 printer personalities, selecting default 47 printer stand, illustration 22 printer, configurations 20 printing, backside of
rotate, color toner carousel 175 S safety, laser 225 saving, downloaded fonts 57 saving, printer environments 57 scan buffer error 136 scanner error 132 scanners, using images from 117 Screen Match settings 111 Select key, illustration 29 selecting Color Swatch 115 selecting colors 115 selecting consumable out response 45 selecting control panel display language 50 selecting default printer personality 47 selecting output bin 42 selecting PANTONE 115 selecting PCL personality 47 selecting PostScript person
toner, lines 189 toner, low response default 33 toner, raised spots 192 toner, setting low response 45 toner, smears 188 toner, smudges 195 toner, stray spots 192 toner, streaks 189 transfer belt, illustration 124 transfer belt, ordering 204 transfer belt, replace frequency 126 transfer charger, cleaning 203 transfer drum, cleaning 198 transfer drum, error 148 transfer drum, illustration 124 transfer drum, ordering 204 transfer drum, replace frequency 126 transfer kit, ordering 204 transfer kit, replace fre
verifying, color adjustments 53 verifying, consumable percent remaining 52 verifying, control panel lock 52 verifying, control panel password 52 verifying, DIMM configuration 52 verifying, duplexer installation 52 verifying, hard disk installation 52 verifying, hard disk lock 52 verifying, input tray configuration 52 verifying, input tray installation 52 verifying, memory installed 52 verifying, memory settings 52 verifying, multi-bin mailbox installation 52 verifying, number of pages printed 52 verifying,
