User Guide

Cause Solution
The pickup motor is defective. Replace the paper pickup drive assembly.
The paper pickup assembly is defective. Replace the paper pickup assembly.
The lifter drive assembly might be defective. Replace the lifter drive assembly.
The DC controller PCB is defective. 1. Upgrade the DC controller firmware by using the RFU
process.
2. If necessary, replace the DC controller PCB. Calibrate
the MFP after replacing the DC controller. See
Calibrating the MFP on page 579.
Jams in Tray 3
The following table describes the cause of and solutions for jams in Tray 3.
Table 7-5 Causes for jams in Tray 3
Cause Solution
The separation roller is worn or damaged. Clean the separation tab or replace if it is worn.
The pickup roller is worn or damaged. Replace the pickup roller.
The feed roller is dirty, worn, or damaged. Clean the feed roller. If it is still dirty after cleaning, or if it is
worn or damaged, replace the feed roller.
The gears in the upper pickup drive assembly might be
damaged.
Check the drive gears in the upper pickup drive assembly.
Replace the upper pickup drive assembly if the gears are
damaged.
The tray 3 pickup solenoid is damaged. 1. Run the component test to verify that the solenoid is
functioning correctly. See
Component tests
on page 644. If the solenoid does not activate during
the test, replace it.
2. Disconnect the connector for the pickup solenoid
(1015) from the paper deck delivery PCB.
3. Measure the resistance between the cable-side
connectors J8206–1 and J8206–2.
4. If the measured resistance is not about 160 ohms,
replace the cassette pickup solenoid.
The tray 3 pickup motor assembly is defective. Replace the tray 3 pickup motor assembly.
The tray 3 pickup motor assembly is defective. Replace the tray 3 pickup motor assembly.
The upper paper pickup assembly is defective. Replace the upper paper pickup assembly.
The DC controller PCB is defective. 1. Upgrade the DC controller firmware by using the RFU
process.
2. If necessary, replace the DC controller PCB. Calibrate
the MFP after replacing the DC controller. See
Calibrating the MFP on page 579.
Table 7-4 Causes for jams in Tray 2 (continued)
ENWW Paper path troubleshooting 547