User Guide

Paper path troubleshooting
Use this information in this section to troubleshoot errors in the paper path.
Jam error messages occur if media fails to arrive at or clear the paper path sensors in the allowed
time. Dedicated paper sensors detect whether media is present in the sensor and whether media is
feeding normally. When the DC controller detects a jam, it immediately stops the printing process
and the appropriate jam message appears for the sensor that detects the jam. The diagram
Figure
5-35 Pickup/feed system (2 of 2) on page 197 shows the locations of all the sensors in the MFP.
Jam locations
If a jam message appears on the control panel display, look for jammed paper or other print media in
the locations that are indicated in the following figure.
Figure 7-1 Paper jam locations
1 ADF access cover
2 ADF input tray
3 ADF output tray
4 Duplexer cover
5 Upper right door
6 Fuser cover
7 Transfer unit
524 Chapter 7 Troubleshooting ENWW