Brocade Access Gateway Admin Guide v6.1.0 (53-1000605-02, June 2008)

Access Gateway Administrator’s Guide xi
53-1000605-02
Optional Brocade features
For a list of optional Brocade features and descriptions, see the Fabric OS Administrator’s Guide.
Getting technical help
Contact your switch support supplier for hardware, firmware, and software support, including
product repairs and part ordering. To expedite your call, have the following information available:
1. General Information
• Technical Support contract number, if applicable
• Switch model
• Switch operating system version
• Error numbers and messages received
• supportSave command output
• Detailed description of the problem, including the switch or fabric behavior immediately
following the problem, and specific questions
• Description of any troubleshooting steps already performed and the results
• Serial console and Telnet session logs
• Syslog message logs
2. Switch Serial Number
The switch serial number and corresponding bar code are provided on the serial number label,
as shown here.
:
The serial number label is located as follows:
• Brocade 200E—On the nonport side of the chassis
• Brocade 300— On the nonport side of the chassis
• Brocade 4100, 4900, and 7500—On the switch ID pull-out tab located inside the chassis
on the port side on the left
• Brocade 5000—On the switch ID pull-out tab located on the bottom of the port side of the
switch
• Brocade 7600—On the bottom of the chassis
• Brocade 48000—Inside the chassis next to the power supply bays
• Brocade DCX—On the bottom right on the port side of the chassis
3. World Wide Name (WWN)
• Use the wwn command to display the switch WWN.
• If you cannot use the wwn command because the switch is inoperable, you can get the
WWN from the same place as the serial number.
*FT00X0054E9*
FT00X0054E9