User Guide
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Table of contents 1 Getting started ............................................................................................................................................. 1 Components ........................................................................................................................................................... 1 Top .......................................................................................................................................................
Video problems ................................................................................................................................. 20 Getting more information .................................................................................................................................... 20 5 Specifications .............................................................................................................................................. 21 Input power ............................
1 Getting started Components This chapter identifies the visible hardware features of the docking station and provides setup instructions. NOTE: Some features of the docking station may not be supported by your computer. Top Table 1-1 Top component and its description Component Description Power button and light Button: ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep.
Front Table 1-2 Front components and their descriptions Component Description (1) Connects a USB device that has a Type-C connector, provides data transfer, and even when the computer is off, charges most products such as a cell phone, camera, activity tracker, or smartwatch. USB Type-C SuperSpeed port with HP Sleep and Charge NOTE: Cables and/or adapters (purchased separately) may be required. (2) USB Type-C cable Connects the docking station to a notebook or tablet computer.
Left Table 1-3 Left components and their descriptions Component (1) Description Audio-out (headphone)/Audio-in (microphone) combo jack Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional standalone microphones. WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset.
Rear Table 1-4 Rear components and their descriptions Component Description (1) USB SuperSpeed ports with HP Sleep and Charge (2) Connect a USB device, provides data transfer, and even when the computer is off, charges most products such as a cell phone, camera, activity tracker, or smartwatch. (2) Dual-Mode DisplayPort™ connectors (2) Connect an optional digital display device, such as a highperformance monitor or projector.
Bottom Table 1-5 Bottom components and their descriptions Components Description AC adapter light ● On: AC power is connected to the docking station.
Setting up the docking station Step 1: Connecting to AC power WARNING! To reduce the risk of electric shock or damage to your equipment: Plug the power cord into a grounded (earthed) outlet that is easily accessible at all times. Disconnect power from the equipment by unplugging the power cord from the electrical outlet. Do not disable the power cord grounding plug. The grounding plug is an important safety feature.
Step 2: Connecting to a computer ▲ Connect the USB Type-C cable to a USB Type-C port on your computer. NOTE: If the computer does not support power over USB Type-C connections or requires more than 100 W of power, you must use the AC adapter included with the computer to power or charge the computer.
Step 3: Turning on the docking station ▲ Press the power button. Step 4: Preventing Sleep or Hibernation When using an external monitor, you might want to close the computer. For more information about configuring an external monitor, see Configuring an external monitor on page 10. To ensure that the computer does not initiate Sleep or Hibernation when it is closed: 1. Type control panel in the taskbar search box, and then select Control Panel. 2. Select Power Options. 3.
Updating the docking station Downloading HP Firmware Installer 1. Go to http://www.hp.com/support. 2. Select Get software and drivers, and follow the on-screen instructions to find your docking station. 3. Follow the on-screen instructions to select and download HP Firmware Installer. 4. Complete the installation wizard. 5. Choose to restart now or later. The docking station might not work until the next restart.
Configuring an external monitor Using Windows Use Windows to configure the display of a monitor attached to the docking station. 1. Type control panel in the taskbar search box, and then select Control Panel. Select Appearance and Personalization. 2. To set the external monitor as the primary monitor, select Second screen only. – or – To set the external monitor as an extension of the primary monitor on computers, select Extend.
Sleep, Hibernation, shutdown, and restart If the computer initiates Sleep or Hibernation, the monitor turns off. When the computer exits Sleep or Hibernation, the connected monitor returns to the previous monitor settings. If you restart or shut down the computer and then turn it back on, the connected monitor returns to the previous monitor settings.
2 Using the docking station Docking station guidelines 12 ● Operating systems: For optimal performance, use the docking station with a computer running a Windows 10, version 1809 or higher operating system. ● Power: To use docking station features, AC power must be connected to the docking station. ● Connecting and disconnecting: The docking station can be connected to or disconnected from the computer whether the computer is on or off.
Connecting to a network You can connect the computer to a network through the docking station. This requires a network cable (purchased separately). The docking station supports the following computer functions over the network connection: NOTE: Before using these functions, verify that your computer has the latest BIOS, network controller driver, and USB LAN driver installed. For instructions on updating these drivers, see your computer documentation.
Connecting USB devices The docking station has five USB ports: one USB Type-C port with HP Sleep and Charge on the front panel, two USB SuperSpeed ports with HP Sleep and Charge on the middle panel, and two USB SuperSpeed ports with HP Sleep and Charge on the rear panel. Use the USB ports to connect optional external USB devices, such as a keyboard or mouse. NOTE: Be sure that the external device is compliant with the docking station power specifications.
Connecting to a DisplayPort device The docking station can also be connected to an external video device, such as a monitor or a projector, through the DisplayPort connectors. The docking station supports video connections to both DisplayPort connectors at the same time. A single DisplayPort can support a screen resolution up to 5120 × 2880 @ 60 Hz, depending on your computer, cable, and monitor capabilities.
Connecting to an HDMI device You can connect the docking station to an external video or audio device, such as a high-definition television, or to any digital audio components, through the HDMI port. The docking station supports simultaneous video connections to the HDMI port and a DisplayPort connector. NOTE: 16 To transmit video signals through the HDMI port, you need an HDMI cable (purchased separately).
Connecting audio You can connect headphones or speakers directly into the audio-out (headphone)/audio-in (microphone) combo jack on the docking station. You can also connect analog audio devices. NOTE: If the audio does not automatically switch to the docking station, set the docking station as the default audio device in your computer settings. Connecting analog audio devices To connect analog audio: 1.
3 Disconnecting the docking station To disconnect the docking station from the computer, follow these steps: 18 1. Click the Safely Remove Hardware icon in the notification area, at the far right of the taskbar. 2. Click Safely Remove USB Docking Station. The Safe to Remove Hardware message is displayed. 3. Disconnect the attached USB Type-C cable from the computer.
4 Troubleshooting Solving common problems The following tables list possible problems and the recommended solutions. General use and connection problems Table 4-1 General use and connection problems, causes, and solutions Problem Possible cause Solution The power light is off. The docking station is not connected to AC power. Connect the power cord to the docking station and to an electrical outlet. The ports or jacks on the docking station are not working.
Table 4-2 Audio problems, causes, and solutions (continued) Problem Possible cause Solution the docking station is not the default audio device. A microphone connected to the docking station does not work. A microphone is connected to the docking station, but the docking station is not the default audio device. Set the docking station as the default audio device in the computer settings, or connect the microphone to the computer. A connected home entertainment system does not have audio.
5 Specifications Input power The power information in this section may be helpful if you plan to travel internationally with the docking station. The docking station operates on DC power, which can be supplied by an AC or a DC power source. The AC power source must be rated at 100–240 V, 50–60 Hz. Although the docking station can be powered from a standalone DC power source, it should be powered only with an AC adapter or a DC power source supplied and approved by HP for use with this docking station.
6 Electrostatic discharge Electrostatic discharge is the release of static electricity when two objects come into contact—for example, the shock you receive when you walk across the carpet and touch a metal door knob. A discharge of static electricity from fingers or other electrostatic conductors may damage electronic components.
7 Accessibility Accessibility HP is working to weave diversity, inclusion and work/life into the fabric of our company, so it is reflected in everything we do. Here are some examples of how we are putting differences to work to create an inclusive environment focused on connecting people to the power of technology throughout the world. Finding the technology tools you need Technology can unleash your human potential.
HP is a founding member, and we joined to participate with other organizations to advance the field of accessibility. This commitment supports our company’s accessibility goal of designing, producing, and marketing products and services that can be effectively used by people with disabilities. IAAP will make our profession strong by globally connecting individuals, students, and organizations to learn from one another. If you are interested in learning more, go to http://www.accessibilityassociation.
● Assistive Technologies sorted by impairment type ● Assistive Technologies sorted by product type ● Assistive Technology vendors with product descriptions ● Assistive Technology Industry Association (ATIA) Standards and legislation Standards Section 508 of the Federal Acquisition Regulation (FAR) standards was created by the US Access Board to address access to information and communication technology (ICT) for people with physical, sensory, or cognitive disabilities.
● United Kingdom ● Australia ● Worldwide United States Section 508 of the Rehabilitation Act specifies that agencies must identify which standards apply to the procurement of ICT, perform market research to determine the availability of accessible products and services, and document the results of their market research. The following resources provide assistance in meeting Section 508 requirements: ● www.section508.gov ● Buy Accessible The U.S.
Europe EU Mandate 376 ETSI Technical Report ETSI DTR 102 612: "Human Factors (HF); European accessibility requirements for public procurement of products and services in the ICT domain (European Commission Mandate M 376, Phase 1)" has been released.
Useful accessibility resources and links The following organizations may be good resources for information about disabilities and age-related limitations. NOTE: This is not an exhaustive list. These organizations are provided for informational purposes only. HP assumes no responsibility for information or contacts you may encounter on the Internet. Listing on this page does not imply endorsement by HP.
Contacting support NOTE: ● Customers who are deaf or hard of hearing that have questions about technical support or accessibility of HP products: – ● Support is in English only. Use TRS/VRS/WebCapTel to call (877) 656-7058 Monday through Friday, 6 a.m. to 9 p.m. Mountain Time. Customers with other disabilities or age-related limitations who have questions about technical support or accessibility of HP products, choose one of the following options: – Call (888) 259-5707 Monday through Friday, 6 a.m.
Index A AC adapter light 5 accessibility 23 accessibility needs assessment 24 analog audio 17 assistive technology (AT) finding 24 purpose 23 AT (assistive technology) finding 24 purpose 23 audio connection, analog 17 audio, connecting 17 audio-out (headphone)/audio-in (microphone) combo jack 17 audio-out (headphone)/audio-in (microphone) combo jack, identifying 3 C cable, identifying 2 components bottom 5 front 2 left 3 rear 4 top 1 computer connecting 7 sleeping 8 connectors Dual-Mode DisplayPort 4 power