- Hewlett-Packard Printer User Manual

14
English
contacting hp customer care center
The HP Customer Care Center provides expert advice on using your HP printer and
solving problems with your printer.
support process
The HP support process works most
effectively if you look for help in the
following order:
1.
Use the onscreen user’s guide. See
“viewing the onscreen user’s guide”
on page 4
2.
Access HP e-support.
• Check HP's Web support pages for
product help
• Send HP an email
3.
Contact HP support by phone.
For more information see “hp support
by phone” on page 15.
Support options and availability vary by
product, country/region, and language.
hp support Websites
If you have access to the Internet, you
can obtain a wide variety of information
about your printer.
Visit our Website for the latest printer
software and support information in
Japanese at:
www.jpn.hp.com/hho/
index.html
or English at:
www.hp.com/
go/support/
hp support email
One-to-one email gives direct answers to
your questions from an HP support
technician. Email support is a great way
to ask technical questions or obtain an
answer that is tailored to your specific
need.
Enter your question on a Web form and
receive an email reply.
software updates
Use either of the following methods to
obtain copies and updates of the printer
software:
• Download the printer software from
HP’s Website.
• Phone the HP Customer Care Center
to request a CD containing the
software update files.
See “support phone number” on
page 15.
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