- Hewlett-Packard Color LaserJet Printer Owner's Manual
Table Of Contents
- Printer basics
- Control panel
- I/O configuration
- Printing tasks
- Managing the printer
- Color
- Maintenance
- Managing supplies
- Supplies life
- Approximate replacement intervals for supplies for the hp color LaserJet 3500 series printer
- Approximate replacement intervals for supplies for the hp color LaserJet 3700 series printer
- Checking the print cartridge life
- Print cartridge storage
- HP print cartridges
- Non-hp print cartridges
- Print cartridge authentication
- HP fraud hotline
- Replacing supplies and parts
- Cleaning the printer
- Configuring e-mail alerts
- Managing supplies
- Problemsolving
- Basic troubleshooting checklist
- Control panel message types
- Control panel messages
- Paper jams
- Common causes of paper jams
- Clearing paper jams
- Paper handling problems
- Troubleshooting information pages
- Printer response problems
- Printer control panel problems
- Color printing problems
- Incorrect printer output
- Software application problems
- Print quality troubleshooting
- Print quality problems associated with paper
- Overhead transparency defects
- Print quality problems associated with the environment
- Print quality problems associated with paper jams
- Print quality problems associated with toner buildup inside the printer
- Print quality troubleshooting pages
- Calibrating the printer
- Supplies and accessories
- Service and support
- Printer specifications
- Regulatory information
- Working with memory and print server cards
- Glossary
- Index
Diagnostics menu
The diagnostics menu allows you or a service representative to run tests that can help
identify and solve problems with the printer.
Menu item Description
PRINT EVENT LOG This item will print an event log that will display
the last 50 entries in the printer event log, starting
with the most recent.
SHOW EVENT LOG This item displays the last 50 events on the
control panel display, starting with the most
recent.
PQ TROUBLESHOOTING This item will print a series of print quality
assessment pages that will help troubleshoot
many print quality problems.
DISABLE CARTRIDGE CHECK This test allows you to print with one or more
cartridges removed so that you can diagnose
print cartridge-related problems.
PAPER PATH SENSORS This item shows the values of the sensors.
Values are updated as paper passes each
sensor. Jobs can be initiated from the control
panel or sent from the computer.
PAPER PATH TEST This item is useful for testing the paper handling
features of the printer, such as the configuration
of the trays.
MANUAL SENSOR TEST This item allows a service representative to test
the paper path sensors and switches for correct
operation.
COMPONENT TEST This item will activate individual parts
independently to isolate noise, leaking, and other
hardware issues.
PRINT/STOP TEST This item isolates print quality faults more
accurately by stopping the printer in mid-print
cycle. Stopping the printer in mid-print cycle will
cause a jam that may need to be manually
removed. A service representative should
perform this test.
COLOR BAND TEST This item allows a service representative to
identify arcing in a high-voltage power supply.
This test is only for the HP Color LaserJet 3700
series printer.
ENWW Diagnostics menu 39