Maintenance and Service Guide HP 14 Laptop PC IMPORTANT! This document is intended for HP authorized service providers only.
© Copyright 2019 HP Development Company, L.P. AMD, Athlon, Ryzen, and Radeon are trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel is a trademark of Intel Corporation or its subsidiaries in the U.S. and/or other countries. Windows is a U.S. registered trademark of the Microsoft group of companies. The information contained herein is subject to change without notice.
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation.
iv Safety warning notice
Table of contents 1 Product description ....................................................................................................................................... 1 2 Getting to know your computer ...................................................................................................................... 7 Right side ...............................................................................................................................................................
5 Removal and replacement procedures for authorized service provider parts .................................................... 31 Preparation for disassembly ............................................................................................................................... 31 Component replacement procedures .................................................................................................................. 31 Computer feet .........................................................
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ............................................. 70 Downloading Remote HP PC Hardware Diagnostics UEFI ................................................................. 70 Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ................. 70 Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number ..................................................................................................
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1 Product description Table 1-1 Product components and their descriptions Category Description Product Name HP 14 Laptop PC Model numbers: World Wide 14-dk0xxx APJ LFR: 14s-dk0xxx APJ IT Mall: 14s-dm0xxx APJ OLS: 14s-dp0xxx CTO model number: 14z-dk000 Processor AMD Dual-Core Athlon™ Series Processor Athlon 300U (2.4 GHz, turbo up to 3.3 GHz), 2400 MHz/3 MB L3 cache, dual core, 15 W AMD Dual-Core A9-Series Processor A9-9425 (3.1 GHz, turbo up to 3.
Table 1-1 Product components and their descriptions (continued) Category Description Switchable discrete graphics (Ryzen processors) AMD Radeon 530 with up to 2 GB of dedicated video memory Supports MR Ready (Ryzen processors, UMA graphics) Panel 35.6-cm (14.0-in), WLED, eDP, slim-flat (3.
Table 1-1 Product components and their descriptions (continued) Category Description 256 GB Dual storage configurations 256 GB, PCIe, solid-state drive + 1 TB, 5400 rpm hard drive 128 GB, SATA-3, TLC, solid-state drive + 1 TB, 5400 rpm hard drive eMMC configurations (A9/A6/A4 processors) 64 GB Camera HP TrueVision HD Camera - indicator LED, USB2.0, HD BSI sensor, f2.
Table 1-1 Product components and their descriptions (continued) Category Description Full-size, four coat paint, backlit, island-style keyboard (snow white) Full-size, three coat paint, backlit, island-style keyboard (natural silver) TouchPad with image sensor Multitouch gestures enabled Support Modern Trackpad Gestures Taps enabled by default Power requirements Battery 3-cell, 41 Whr, Li-ion Battery life enhancement Supports battery fast charge, 45 mins/50% charge AC adapter, standard barrel 65 W Smart,
Table 1-1 Product components and their descriptions (continued) Category Description Windows 10 Home 64 Single Language APAC EM PPP Windows 10 Home 64 Single Language Entry Africa Market PPP Windows 10 Home 64 Single Language India Market PPP Windows 10 Home 64 Single Language Indonesia Market PPP Windows 10 Home 64 Single Language Value Africa Market PPP Windows 10 Home 64 Single Language Value Africa Market PPP Compact Windows 10 Home 64 Single Language Value APAC EM PPP Windows 10 Home 64 Single Languag
6 Chapter 1 Product description
2 Getting to know your computer Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work. Right side Table 2-1 Right-side components and their descriptions Component (1) Description Audio-out (headphone)/ Audio-in (microphone) combo jack Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone.
Table 2-1 Right-side components and their descriptions (continued) Component Description ● (6) Power connector Off: The battery is not charging. Connects an AC adapter. Left side Table 2-2 Left-side components and their descriptions Component (1) Description Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen.
Display Table 2-3 Display components and their descriptions Component Description (1) WLAN antennas* Send and receive wireless signals to communicate with wireless local area networks (WLANs). (2) Camera light On: The camera is in use. (3) Camera Allows you to video chat, record video, and record still images. Some cameras also allow a facial recognition logon to Windows, instead of a password logon.
Keyboard area TouchPad Table 2-4 TouchPad components and their descriptions Component 10 Description (1) TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. (2) Left TouchPad button Functions like the left button on an external mouse. (3) Right TouchPad button Functions like the right button on an external mouse.
Lights Table 2-5 Lights and their descriptions Component Description (1) Caps lock light On: Caps lock is on, which switches the key input to all capital letters. (2) Mute light ● On: Computer sound is off. ● Off: Computer sound is on.
Button, vent, and speakers Table 2-6 Button, vent, and speakers and their descriptions Component (1) Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep (select products only). ● When the computer is in Hibernation, press the button briefly to exit Hibernation.
Special keys Table 2-7 Special keys and their descriptions Component Description (1) esc key Displays system information when pressed in combination with the fn key. (2) fn key Executes specific functions when pressed in combination with another key. (3) Windows key Opens the Start menu. NOTE: (4) Action keys Pressing the Windows key again will close the Start menu. Execute frequently used system functions.
Action keys An action key performs the function indicated by the icon on the key. To determine which keys are on your product, see Special keys on page 13. ▲ To use an action key, press and hold the key. Table 2-8 Action keys and their descriptions Icon Description Helps prevent side-angle viewing from onlookers. If needed, decrease or increase brightness for well-lit or darker environments. Press the key again to turn off the privacy screen.
Table 2-8 Action keys and their descriptions (continued) Icon Description Mutes or restores speaker sound. Turns the airplane mode and wireless feature on or off. NOTE: The airplane mode key is also referred to as the wireless button. NOTE: A wireless network must be set up before a wireless connection is possible. Bottom Table 2-9 Bottom components and their descriptions Component Vent Description Enables airflow to cool internal components.
● Service label—Provides important information to identify your computer. When contacting support, you may be asked for the serial number, the product number, or the model number. Locate this information before you contact support. Your service label will resemble one of the examples shown below. Refer to the illustration that most closely matches the service label on your computer.
3 Illustrated parts catalog Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.
Table 3-1 Computer major components and their descriptions Item Component (1) Display assembly (14 inch) Spare part number NOTE: Displays are only spared at the subcomponent level. For display assembly spare part information, see Display assembly subcomponents on page 21.
Table 3-1 Computer major components and their descriptions (continued) Item Component Spare part number USB board cable (not illustrated) L23186-001 (15) Speakers L24489-001 (16) System board hook L23206-001 (17) System board (includes replacement thermal materials) All system boards use the following part numbers: xxxxxx-001: non-Windows operating system xxxxxx-601: Windows operating system For use in models with discrete graphics: ● AMD Ryzen 3 3200U processor and 2 GB of dedicated video memo
Table 3-1 Computer major components and their descriptions (continued) Item Component (20) Memory module 4 GB 820569-005 8 GB 820570-005 (21) Fan L23189-001 (22) Heat sink assembly, discrete, (includes replacement thermal materials) (23) (24) (25) 20 Spare part number For use in models with the following processors: A9-9425, A6-9225, A4-9125 L23386-001 For use in models with the following processors: Ryzen7-3700U, Ryzen5-3500U, Ryzen3-3200U, Athlon 300U L23192-001 Heat sink assembly, UM
Display assembly subcomponents Table 3-2 Display major components and their descriptions Item Component (1) Hinge cover Spare part number Natural silver L24474-001 Pale gold L24471-001 Snow flake white L24472-001 (2) Display bezel L24465-001 (3) Raw display panel (14 inch) FHD, anti-glare, UWVA L53825-001 FHD, BrightView, UWVA L53826-001 Display assembly subcomponents 21
Table 3-2 Display major components and their descriptions (continued) Item Component Spare part number HD, anti-glare, SVA L53829-001 HD, BrightView, SVA L53828-001 HD, BrightView, SVA, TOP (Touch-On Panel) L53827-001 (4) Hinges (left and right) L24470-001 (5) Webcam/microphone module L23237-001 (6) Display cable (7) (8) HD display L24492-001 FHD display L24493-001 Antennas Dual L24640-001 Single L29012-001 Display enclosure Natural silver L24469-001 Pale gold L24466-001 Snow
Table 3-3 Miscellaneous parts and their descriptions (continued) Component Spare part number For use in North America L19367-001 For use in the People’s Republic of China L19368-001 For use in South America L19369-001 For use in South Korea L19366-001 For use in Switzerland L19370-001 For use in Thailand L19371-001 For use in Taiwan L19372-001 For use in the United Kingdom L19373-001 Screw Kit L24494-001 Miscellaneous parts 23
24 Chapter 3 Illustrated parts catalog
4 Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers ● Pick ● Tweezers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
Drive handling IMPORTANT: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Before handling a drive, be sure that you are discharged of static electricity.
IMPORTANT: To prevent damage to the device when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using the guidelines described in this section. Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible. If you remove a component, place it in an electrostatic-safe container.
● Avoid contact with pins, leads, or circuitry. ● Place reusable electrostatic-sensitive parts from assemblies in protective packaging or conductive foam. Personal grounding methods and equipment Use the following equipment to prevent static electricity damage to electronic components: ● Wrist straps are flexible straps with a maximum of one-megohm ± 10% resistance in the ground cords. To provide proper ground, a strap must be worn snug against bare skin.
● Field service kits ● Static awareness labels ● Wrist straps and footwear straps providing one-megohm +/- 10% resistance ● Material handling packages ● Conductive plastic bags ● Conductive plastic tubes ● Conductive tote boxes ● Opaque shielding bags ● Transparent metallized shielding bags ● Transparent shielding tubes Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-
30 Chapter 4 Removal and replacement procedures preliminary requirements
5 Removal and replacement procedures for authorized service provider parts IMPORTANT: Components described in this chapter should only be accessed by an authorized service provider. Accessing these parts can damage the computer or void the warranty. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.
1. Close the computer and position it upside down, with the front toward you. 2. Insert a tool with no sharp edges between the base enclosure and one end of the rubber feet. 3. Pull up the rubber feet lightly and quickly. To install the rubber feet, refit them on the adhesive backing. NOTE: The bottoms of the computer feet are ribbed. These ribs are designed to fit only one way in the grooves that are in the enclosure. Make sure the feet are positioned in those grooves when reinstalling the feet.
Bottom cover Table 5-2 Bottom cover descriptions and part numbers Description Spare part number Bottom cover for use in models of the following colors: Natural silver L24478-001 Pale gold L24475-001 Snow flake white L24476-001 Before removing the bottom cover, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 31). 2. Position the computer upside down with the front toward you. 3. Remove the rubber feet (see Computer feet on page 31).
2. Use a thin plastic tool (1) to release the back cover. Work your way around prying to disengage the bottom cover from the computer, and then remove the cover (2). Reverse this procedure to install the bottom cover.
Battery Table 5-3 Battery and system board hook descriptions and part numbers Description Spare part number Battery, 3-cell, 41 Whr, 3.6 Ah Li-ion L11119-855 Battery, 3-cell, 45 Whr, 3.9 Ah Li-ion L56424-005 System board hook L23206-001 Before removing the battery, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 31). 2. Position the computer upside down with the front toward you. 3. Remove the rubber feet (see Computer feet on page 31). 4.
Hard drive NOTE: The hard drive spare part kit does not include the hard drive bracket. Table 5-4 Hard drive descriptions and part numbers Description Spare part number Hard drive, 1 TB, 5400 rpm, 7 mm 762990-005 Hard drive, 500 GB, 5400 rpm, 7 mm 778186-005 Hard drive cable L23187-001 Hard drive bracket L24490-001 Before removing the hard drive, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 31). 2.
4. To remove the hard drive connector, pull the connector (3) away from the hard drive. Reverse this procedure to reassemble and install the hard drive.
eMMC board Table 5-5 eMMC board descriptions and part numbers Description Spare part number eMMC board, 64 GB L23398-001 eMMC bracket L23387-001 eMMC cable L23397-001 Before removing the eMMC board, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 31). 2. Remove the rubber feet (see Computer feet on page 31). 3. Remove the bottom cover (see Bottom cover on page 33). 4. Remove the battery (see Battery on page 35).
3. To remove the eMMC board from the bracket, remove the three Phillips M2.0 × 3.0 screws (1) that secure the board to the bracket, and then remove the board from the bracket (2). Reverse this procedure to reassemble and install the eMMC board.
WLAN module Table 5-6 WLAN module descriptions and part numbers Description Spare part number Dual antenna Realtek RTL8822BE 802.11ac 2 × 2 Wi-Fi + BT 4.2 Combo Adapter (MU-MIMO supported) 924813-855 Single antenna Realtek RTL8821CE 802.11ac 1 × 1 Wi-Fi + BT 4.2 Combo Adapter (MU-MIMO supported) L17365-005 Realtek RTL8723DE 802.11bgn 1 × 1 Wi-Fi + BT 4.
3. Remove the WLAN module by pulling the module away from the slot at an angle (3). NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module.
Memory module Table 5-7 Memory module descriptions and part numbers Description Spare part number SODIMM, 4 GB, 2400 MHz, 1.2 v, DDR4 820569-005 SODIMM, 8 GB, 2400 MHz, 1.2 v, DDR4 820570-005 Before removing a memory module, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 31). 2. Remove the rubber feet (see Computer feet on page 31). 3. Remove the bottom cover (see Bottom cover on page 33). 4. Remove the battery (see Battery on page 35).
Solid-state drive Table 5-8 Solid-state drive descriptions and part numbers Description Spare part number Solid-state drive, PCIe: ● 512 GB, value L53824-001 ● 512 GB, TLC L56925-001 ● 256 GB L53823-001 Solid-state drive, SATA-3, TLC: ● 256 GB L53822-001 ● 128 GB L53821-001 Solid-state drive bracket L24488-001 Solid-state drive board L24487-001 Before removing the solid-state drive, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 31).
Speakers Table 5-9 Speaker description and part number Description Spare part number Speakers (includes left and right speakers and cable) 926558-001 Before removing the speakers, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 31). 2. Remove the rubber feet (see Computer feet on page 31). 3. Remove the bottom cover (see Bottom cover on page 33). 4. Remove the battery (see Battery on page 35). To remove the speakers: 1.
Power connector Table 5-10 Power connector description and part number Description Spare part number Power connector L23188-001 Before removing the power connector cable, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 31). 2. Remove the rubber feet (see Computer feet on page 31). 3. Remove the bottom cover (see Bottom cover on page 33). 4. Remove the battery (see Battery on page 35). 5.
TouchPad click board Table 5-11 TouchPad click board part descriptions and part numbers Description Spare part number TouchPad click board L24486-001 TouchPad board cable L23184-001 TouchPad click board cable L24485-001 Before removing the TouchPad click board, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 31). 2. Remove the rubber feet (see Computer feet on page 31). 3. Remove the bottom cover (see Bottom cover on page 33). 4.
TouchPad Table 5-12 TouchPad description and part number Description Spare part number TouchPad L24484-001 Before removing the TouchPad, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 31). 2. Remove the rubber feet (see Computer feet on page 31). 3. Remove the bottom cover (see Bottom cover on page 33). 4. Remove the battery (see Battery on page 35). 5. Remove the TouchPad click board (see TouchPad click board on page 46).
USB board Table 5-13 USB board and cable descriptions and part numbers Description Spare part number USB board L24483-001 USB board cable L23186-001 Before removing the USB board, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 31). 2. Remove the rubber feet (see Computer feet on page 31). 3. Remove the bottom cover (see Bottom cover on page 33). 4. Remove the battery (see Battery on page 35). To remove the USB board: 1.
Fan Table 5-14 Fan description and part number Description Spare part number Fan L23189-001 Before removing the fan, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 31). 2. Remove the rubber feet (see Computer feet on page 31). 3. Remove the bottom cover (see Bottom cover on page 33). 4. Remove the battery (see Battery on page 35). To remove the fan: 1. Disconnect the fan cable from the system board (1). 2. Remove the two Phillips M2.5 × 5.
System board NOTE: The system board spare part kit includes replacement thermal materials.
1. Position the computer upright, and then disconnect the following cables from the system board: (1) USB board cable (2) WLAN antenna cables (3) TouchPad button board cable (4) Keyboard cable (5) Backlight cable (6) Hard drive cable (7) Speaker cable (8) Power connector cable (9) Display cable 2. Remove the three Phillips M2.0 × 2.0 screws (1) that secure the system board to the computer. 3. Remove the Phillips M2.0 × 3.5 screw (2) that secures the system board to the computer.
4. Lift the system board out of the computer (3). Reverse this procedure to install the system board.
Heat sink assembly NOTE: The heat sink assembly spare part kit includes replacement thermal materials.
b. 2. 54 Remove the heat sink (2) from the system board. If you have a model with UMA graphics: a. In the order indicated on the heat sink, remove the four Phillips M2.0 × 4.0 screws (1) that secure the heat sink to the system board. b. Remove the heat sink (2) from the system board.
NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink, processor, and system board spare part kits. The following illustrations show the replacement thermal material locations. ● Discrete graphics: Thermal paste is used on the heat sink (2) (4) and associated system board components (1) (3).
Display assembly Table 5-17 Display assembly part descriptions and part numbers Description Spare part number Hinge covers Natural silver L24474-001 Pale gold L24471-001 Snow flake white L24472-001 Display bezel L24465-001 Webcam/microphone module L23237-001 Raw display panel (14 in) FHD, anti-glare, WLED UWVA L53825-001 FHD, BrightView, WLED UWVA L53826-001 HD, anti-glare, WLED SVA L53829-001 HD, BrightView, WLED SVA L53828-001 HD, BrightView, SVA, TOP (Touch-On Panel) L53827-001 Hing
2. Disconnect the wireless antenna cables from the WLAN module (2). 3. Position the computer so it is open with the display hanging off the table (1). 4. Remove the five Phillips M2.5 × 6.0 screws (2) and the Phillips 2.0 × 3.0 screw (3) from the display hinges.
5. Rotate the hinges upward to an angle (4), and then remove the display (5). If it is necessary to replace any of the display assembly subcomponents: 1. 58 Lift the hinge cap to remove it from display.
2. Flex the inside of the top edge (1), left and right sides (2), and the inside of the bottom edge (3) of the display bezel until the bezel disengages from the display enclosure. 3. Remove the display bezel (4). 4. To remove the webcam/microphone module: a. Position the display assembly with the top edge toward you. b. Lift the webcam module to disengage the adhesive that secures the module to the display (1).
c. 5. Disconnect the cable (2) from the module. To remove the display panel: a. Use a tweezer to grasp the adhesive tape (1) near the bottom corners of the display panel. Pull the tape out from under the right (2) and left (3) corners of the display panel until it is completely removed. Lift the top of the panel (4). TIP: b. 60 You must pull the tape several times to remove it. Rotate the display panel onto the keyboard (1) to gain access to the display cable connection on the back of the panel.
6. c. On the back of the display panel, release the adhesive strip that secures the display panel cable to the display panel, and then disconnect the cable (2). d. Lift the display panel (3) to remove it. To remove the display hinges: a. Remove the three Phillips M2.5 × 2.5 screw (1) from the bottom of each hinge. b. Remove the display hinges from the enclosure (2).
7. To remove the display/webcam cable, lift the tape from atop the connector on the webcam module (1), and then disconnect the cable from the webcam module (2). Lift the cable from the display enclosure to disengage the adhesive that secures it (3). 8. To remove the wireless antennas and cables, release the wireless antenna cables from the clips (1) built into the side of the display enclosure, and then peel the antennas of the display enclosure (2) to remove the antennas and cables.
Reverse this procedure to reassemble and install the display assembly. Top cover/keyboard In this section, the first table provides the main spare part number for the keyboard. The second table provides the country codes. NOTE: All top cover/keyboard spare part kits include TouchPad and TouchPad top mylar. Kits do not include TouchPad board or TouchPad click board. Table 5-18 Top cover/keyboard descriptions and part numbers Description Spare part number Ash silver, not backlit L24818-xx1 Ash silver.
64 Chapter 5 Removal and replacement procedures for authorized service provider parts
6 Using Setup Utility (BIOS) Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.
To check for later BIOS versions, see Downloading a BIOS update on page 66. Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.
7 Using HP PC Hardware Diagnostics Using HP PC Hardware Diagnostics Windows (select products only) HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs within the Windows operating system in order to diagnose hardware failures. If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install it.
Downloading the latest HP PC Hardware Diagnostics Windows version To download HP PC Hardware Diagnostics Windows, follow these steps: 1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed. 2. Select Download HP Diagnostics Windows, and then select a location on your computer or a USB flash drive. The tool is downloaded to the selected location.
NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode, and you must use the attached keyboard. NOTE: If you need to stop a diagnostic test, press esc. Starting HP PC Hardware Diagnostics UEFI To start HP PC Hardware Diagnostics UEFI, follow these steps: 1. Turn on or restart the computer, and quickly press esc. 2. Press f2. The BIOS searches three places for the diagnostic tools, in the following order: a.
1. Go to http://www.hp.com/support. 2. Enter the product name or number, select your computer, and then select your operating system. 3. In the Diagnostics section, follow the on-screen instructions to select and download the specific UEFI Diagnostics version for your computer. Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) Remote HP PC Hardware Diagnostics UEFI is a firmware (BIOS) feature that downloads HP PC Hardware Diagnostics UEFI to your computer.
● Set a location for storing the test results. You can also set the user name and password settings used for uploads. ● Display status information about the diagnostics run previously. To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps: 1. Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup. 2. Select Advanced, and then select Settings. 3. Make your customization selections. 4.
72 Chapter 7 Using HP PC Hardware Diagnostics
8 Backing up, restoring, and recovering This chapter provides information about the following processes, which are standard procedure for most products: ● Backing up your personal information—You can use Windows tools to back up your personal information (see Using Windows tools on page 73). ● Creating a restore point—You can use Windows tools to create a restore point (see Using Windows tools on page 73).
NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to http://www.hp.com/support, select your country or region, and then follow the on-screen instructions. Restoring and recovery Restoring, resetting, and refreshing using Windows tools Windows offers several options for restoring, resetting, and refreshing the computer. For details, see Using Windows tools on page 73.
9 Specifications Computer specifications Table 9-1 Computer specifications Metric U.S. Depth 324 mm 12.76 in Width 226 mm 8.9 in Height (rear) 19.9 mm 0.78 in SSD/eMMC 1474 g 3.33 lb Hard drive 1511 g 3.35 lb SSD+HDD 1519 g 5.67 lb Dimensions Weight Input power Operating voltage and current 19.5 V dc @ 2.31 A – 45 W 19.5 V dc @ 3.
35.6 cm (14.0 in) display specifications Table 9-2 Display specifications Metric U.S. Active diagonal size 35.6 cm 14.0 n Thickness 3.0 mm 0.
Hard drive specifications Table 9-3 Hard drive specifications 1 TB* 500 GB* Height 7.2 mm or 9.5 mm 7.2 mm Length 100.4 mm 100.6 mm Width 69.9 mm 70.1 mm Weight 115.0 g 92.0 g Interface type SATA SATA Synchronous (maximum) 300 MB/sec 300 MB/sec Security ATA security ATA security Single track 1.
Solid-state drive specifications Table 9-4 Solid-state drive specifications 128-GB* 256-GB* Height 1 mm 1 mm Length 50.8 mm 50.8 mm Width 28.9 mm 28.9 mm Weight < 10 g < 10 g Interface type SATA-3 (6 Gbps) SATA-3 (6 Gbps) Sequential Read Up to 520 MB/s Up to 540 MB/s Random Read Up to 60K IOPs Up to 85K IOPs Sequential Write Up to 160 MB/s Up to 280 MB/s Random Write Up to 34K IOPs Up to 67K IOPs Ready time, Maximum (to not busy) 1.0 s 1.0 s Logical 0.1 ms 0.
10 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. Power cord sets for use in other countries or regions must meet the requirements of the country and region where the computer is used.
Requirements for specific countries and regions Table 10-1 Power cord requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM 1 Australia SAA 1 Austria OVE 1 Belgium CEBEC 1 Brazil ABNT 1 Canada CSA 2 Chile IMQ 1 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 India BIS 1 Israel SII 1 Italy IMQ 1 Japan JIS 3 The Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 The People's R
Table 10-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number 2. The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL mark. UL file number must be on each element. 3.
82 Chapter 10 Power cord set requirements
11 Recycling When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
84 Chapter 11 Recycling
Index A AC adapter 22 AC adapter and battery light, identifying 7 action keys airplane mode 15 help 14 identifying 13, 14 keyboard backlight 14 mute 15 next track 14 pause 14 play 14 privacy screen 14 screen brightness 14 speaker volume 14 stop 14 switch screen image 14 using 14 Adhesive tape kit 22 airplane mode key 15 antennas illustrated 22, 56 removing 62 audio adjusting volume 14 audio-out (headphone)/audio-in (microphone) combo jack, identifying 7 B backup, creating 73 backups 73 battery illustrated 1
product description 2 removing 36 specifications 77 hard drive bracket illustrated 18, 36 hard drive cable illustrated 18, 36 hard drive connector removing 37 hard drive cover removing 36 HDMI port identifying 7 heat sink assembly illustrated 20, 53 hinge cover illustrated 18 hinges illustrated 22, 56 removing 60, 61 HP PC Hardware Diagnostics UEFI downloading 69 starting 69 using 68 HP PC Hardware Diagnostics Windows downloading 67 installing 68 using 67 HP Recovery Manager correcting boot problems 74 HP R
recovery media creating using HP Cloud Recovery Download Tool 73 creating using Windows tools 73 regulatory information regulatory label 16 wireless certification labels 16 Remote HP PC Hardware Diagnostics UEFI settings customizing 70 using 70 removal/replacement procedures 31 restoring 73 right side components 7 RJ-45 (network) jack, identifying 7 RJ-45 (network) status lights, identifying 7 S screen brightness action keys 14 Screw Kit 23 security cable slot, identifying 8 security, product description 4
88 Index
