User Manual

PM45 and PM45c User Guide 65
About Software Updates
Cyber security best practices include keeping your device apps and OS up to date.
To help, Honeywell offers maintenance patches, security updates and operating
system upgrades through our Honeywell Edge services.
Availability and cost depend on the following:
• Date of purchase of the device or software app.
• Warranty status.
• Service agreement status (devices) or Maintenance plan status (apps).
To learn more about Honeywell Edge Services, go to https://sps.honeywell.com/
us/en/services/productivity/support-services.
Software Downloads
Product support is available online through Technical Support. Software updates
can be accessed through the Software Downloads portal. You will need to create a
login account for portal access. Additional information such as purchased date,
service agreement number, maintenance plan number, or software license number
may be required for downloads.
1. Go to https://hsmftp.honeywell.com.
2. Create a login account if you have not already created one.
3. Install the Honeywell Download Manager tool. See “Note” on the portal page.
This tool is required for downloads.
4. Locate the app or upgrade you want to download in the Software directory.
5. If prompted, enter additional information, and click Submit.
6. Select Download. Follow the prompts to download the file.