PC42d Desktop Printer User Instructions
Disclaimer Honeywell International, Inc. (“HII”) reserves the right to change the specifications described in this Handbook and other information without notice. Under any circumstances the reader should check whether any such changes have been made. The information contained herein does not tantamount to any warranties/undertaking made by HII. HII shall not be held responsible for any technical or editorial error and omission in this Handbook.
Contents Contents Customer Support .................................................................................................... vii Product services and repair ...................................................................... vii Limited warranty repair ............................................................................. vii Send feedback .......................................................................................... vii 1 About the Printer ................................
Contents 2 Connecting the Printer.......................................................................16 Installation of printer driver program ....................................................................... 17 Connecting the printer to your PC ........................................................................... 18 Using USB cable to connect the printer .......................................................... 18 Connecting the printer using serial communication cable ....................
Contents Cleaning the roller ................................................................................................... 33 Cleaning the printer’s interior .......................................................................... 34 Cleaning the printer’s exterior ......................................................................... 35 A Specifications ....................................................................................36 Printer Specfiications..................................
Customer Support Customer Support If you need help during product installation or troubleshooting you can contact us using any of the following means: Knowledge base: www.hsmknowledgebase.com We provide thousands of immediate solutions in our knowledge base. If they are not helpful to you please visit our technical support portal and submit or post your questions. Technical support portal: www.hsmsupportportal.
Customer Support Warning: The printer’s operating parts will be exposed if its cover is opened. Please make sure to close the cover before operating the printer. Warning: The printer head/motor may cause scalding after use. Please wait for it cool down. Warning: Do not place your fingers in the printer when connecting to power. Warning: The paper-cutting device contains sharp edges. Please take care to avoid having your fingers or other parts of the body coming into contact with it.
1 About the Printer This Chapter describes PC42d printer’s features and basic operations.
Chapter 1: About the Printer About PC42d printer PC42d is a compact, lightweight, reliable and easy-to-use printer. It is capable of printing up to 1,000 labels daily.
Chapter 1: About the Printer Power supply connection USB host service port Ethernet port (optional) Serial port USB port device (optional) PC42d rear panel Printer button The printer button’s functions are set out in the Table below. Note: Do not press the upper cover and button with excessive force when the printer is in operation; this may cause paper alignment or paper-feeding to be inaccurate.
Chapter 1: About the Printer Using Printer Button (continued) Printer Button Operation Description Press and release the printer button If the printer is in ‘idle’ mode, it will begin to feed paper until it reaches the initial position of the next label. If printing is in progress, it will be suspended. If printing has been suspended, it will restart. Press the printer button for 3 seconds If printing has been suspended, the printing job will be terminated, and all printing jobs will be discarded.
Chapter 1: About the Printer LED Status Light (continued) LED Status Description Flickering green light The printer has just been activated. Printing is suspended. Press the printer button again to resume printing or press it for 3 seconds to cancel the printing job. Rapidly-flickering green light The printer is communicating. Simulator (ZSim and ESim) is being activated. Stable constantly-lit orange light The printer head has over-heated.
Chapter 1: About the Printer Installation of inlaid paper-roll medium Under the “Inlaid Paper-Roll” printing mode, you can manually tear the medium along the paper-cutting device by pulling the medium upwards. 6 1. Turn the handles on both sides of the printer and lift the printer cover. 2. Slide the medium brackets to adjust the distance between them. Then place the medium roll between the brackets.
Chapter 1: About the Printer 3. Make that the medium roll is tightly held between the brackets. Press the locking keeper to lock the bracket. 4. Slide the medium through the medium guide rod and adjust the guide rod’s width to that of the medium. Make sure that the medium is flat at all times.
Chapter 1: About the Printer 5. Adjust the sensor’s position in accordance with the Table below: Type of Medium Position of Sensor Black Label Below the Black Mark Gap Aligned with left triangular mark Other media Aligned with right triangular mark (default position) Move the sensor to the triangular mark on the left of the ‘gap’ medium Note: 1.
Chapter 1: About the Printer 6. Close the printer cover until you hear a ‘click’ sound. 7. Make sure to configure the following settings of the printer: 8. Type of medium Width and length of medium Press the printer button to feed the medium until the first label on the medium roll can be seen. For more information please see Page 14 “Testing Labels”.
Chapter 1: About the Printer Installing external medium You can place the medium (such as duplicate receipts or tags) behind the printer. In such a case you would have to buy an external medium supporting tray. Note: It is essential to prevent the medium from being under direct sunlight or coming into contact with dust, dirt or other substances that can hinder printing quality or cause unnecessary wear-and-tear of the printer head. 1. Place the medium behind the printer.
Chapter 1: About the Printer Connecting the printer to its power source Note: Use only the AC power adapter that comes with the printer. A power adapter not previously approved by Honeywell will certainly cause the product to fail, thus possibly damaging the printer. Note: Switch off the power source when not using the printer. 1. Connect the power adapter to the power-supply outlet at the back of the printer. 2. Connect the power adapter to AC power source.
Chapter 1: About the Printer About Direct Protocol Direct Protocol (DP) is a flexible printer language with intuitive grammar similar to that in English. It allows you to combine pre-defined layout and variable data to construct labels, tickets and tags. If you use bar code software (such as BarTender), you should select Direct Protocol (which is a default setting) as your printer command language. About ESim ESim (EPL command language simulator) interprets Eltron® printer command language.
Chapter 1: About the Printer Setting command language using printer button 1. Please ensure that the printer has been installed with the medium; 2. Switch off the printer’s power supply; 3. Press the printer button; 4. Switch on power supply; the green LED indicator light should be lit and flickering. The printer will align the medium and print a configuration label. Use different command languages at two-second intervals to print a label; 5.
Chapter 1: About the Printer 4. Click ‘Login’ to launch the 'Login' page; 5. Enter ‘Username’ and ‘Password’, then click 'Login’ again. The default user name is ‘itadmin’ and default password is 'pass’; 6. Click ‘Configure’ option; 7. Click 'System Settings’ > ‘General’; 8. Select the required printer command language from the ‘Command Language’ list, then click ‘Save’; 9. Click ‘Services’ option; 10.
Chapter 1: About the Printer Printing a test label when the printer is on standby mode You can print a test label when the printer is in ‘idle’ mode and is on standby for printing jobs. 1. Please ensure that the printer has been installed with the medium; 2. Press the printer button. Paper will feed into the printer until the beginning of the next label. After that it will print a configuration label.
2 Connecting the Printer This Chapter describes how to connect your PC42d printer to your PC and Ethernet by downloading Windows® printer driver.
Chapter 2: Connecting the Printer Installation of printer driver program Use InterDriver to install Microsoft Windows printer driver program on your PC. The Printer Companion CD provided with the printer contains InterDriver. If you have not installed any driver programs on your PC, you can use the Printer Companion CD to do so by following instructions on connection with the printer and installation of driver.
Chapter 2: Connecting the Printer Connecting the printer to your PC You can use any of the following cables to connect the printer to your PC: USB cable; Serial cable (optional). Using USB cable to connect the printer This printer supports connection to PC using USB cable, without requiring setting any specifications for USB communication. Note: You must install InterDriver before you can use USB cable to connect the printer to a Windows PC.
Chapter 2: Connecting the Printer Connecting the printer to the network If your printer is equipped with factory-installed optional Ethernet port, you can connect it to the network. The printer’s default setting is for obtaining IP address through DHCP. If your network uses other means to distribute IP address, you would have to use the printer configuration software to configure the IP address distribution method using USB or optional serial port connection. 1. Switch on the printer; 2.
Chapter 2: Connecting the Printer Configuring the printer You can configure your printer in the following manners: Using printer portal; Using simple diagnostic tools (SDT). SDTs are included in the Printer Companion CD. Configuring the printer using printer portal You can configure the majority of network settings using the printer portal. 1. Launch a web browser on your PC; 2. Key in the printer’s IP address on the address toolbar, then press ‘Enter’. The printer portal will be displayed.
Chapter 2: Connecting the Printer 5. Click ‘Configure’ option to the ‘Configuration Summary’ page; 6. To check the printer’s settings, click the ‘Configuration Summary’.
Chapter 2: Connecting the Printer 1. Launch SDT; 2. Select the type of port from the pull-down menu; 3. Click 'Configure’; 4. (Where necessary) enter or select communication setting; 5. Click ‘OK’; 6. Click ‘Read from Printer’ to complete general settings; 7. Change the settings that you wish to configure; 8. Click ‘Write to Printer' to send the new settings to the printer. Upgrading firmware You should check regular updates for your printer’s firmware.
Chapter 2: Connecting the Printer Downloading updated printer firmware You must download upgrade documents from Honeywell website before you can upgrade the printer’s firmware. 1. Visit www.honeywellaidc.com; 2. Select ‘Products’ > ‘Printers and Media’ > ‘PC42d Economy Desktop Printer’; 3. Select the latest firmware version from the software tab, And save it on your PC. Upgrading firmware using USB thumb drive Using USB thumb drive to upgrade the printer’s firmware 1.
3 Printer Troubleshooting and Maintenance 24
Chapter 3: Printer Troubleshooting and Maintenance Contact Product Support If you are unable to obtain solutions in Page 27 “Printer Problems and Possible Solutions", you may wish to try any of the following means: Search our database at www.hsmknowledgebase.com; Consult our Chinese experts via hot-line: 400-639-6841; Contact our experts in the U.S. and Canada via www.honeywellaidc.com > Contact.
Chapter 3: Printer Troubleshooting and Maintenance Finding printer configuration and serial number You can find the printer’s configuration and serial number on the product label at the base of the printer.
Chapter 3: Printer Troubleshooting and Maintenance Printer Problems and Possible Solutions Use this Section to find possible solutions to your printer problems Printer Problems and Possible Solutions Problem LED indicator light is off but the printer is still connected to power supply Possible Solution Make sure that the cable is securely connected to the printer and the plug is securely inserted into the power socket.
Chapter 3: Printer Troubleshooting and Maintenance Restoring Default Setting You can use any of the following to restore factory default setting at any time: Printer button; Printer portal (Web page); SDT. Using printer button to restore default setting The easiest way of restoring default setting of the printer is to use the printer button. 1. Switch off the printer; 2. Press the handle on both sides of the printer to open its cover; 3. Switch on the printer; 4.
Chapter 3: Printer Troubleshooting and Maintenance Using printer web page to restore default setting If your printer is connected to the Ethernet you can restore default setting using the printer's web page. 1. Launch a web browser on your desktop PC; 2. Key in the printer’s IP address on the address toolbar, then press ‘Enter’; the printer web page will be displayed. 3. Click on 'Login’ on the top right-hand corner to show the Login page; 4. Enter your 'Username’ and ‘Password’, then click ‘Login’.
Chapter 3: Printer Troubleshooting and Maintenance 7. Click 'Restore’; 8. Click 'Yes’, then reactivate the printer. Your printer will now be in default setting. Sing SDT to restore default setting If you have installed SDTs, you can use them to restore the printer's setting. In the SDTs select ‘Restore Factory Defaults’; Note: Using SDTs to restore default setting will also reset the printer’s current ‘Network Settings’; ‘User-Installed Files’ and ‘System Setting’.
Chapter 3: Printer Troubleshooting and Maintenance Changing printer head As the printer head undergoes wear and tear as a result of rapid heating and cooling during the printing process, you would be required to regularly replace it. The duration between each replacement of the printer head is dependent on many factors, including the type of images printed, the medium use, the energy volume of the printer head, printing speed and the room temperature of the room in which the printer is situated.
Chapter 3: Printer Troubleshooting and Maintenance 6. Severe the electric cable connection to the printer head, and remove the printer head from the printer. Warning: Do not touch the surface of the printer head. 32 7. Re-insert the ground screw into the lug of the ground cable, before screwing it tightly onto the new printer head; 8. Connect the electric cable to the new printer head; 9. Push the new printer head into the supporting base of the printing mechanism; 10.
Chapter 3: Printer Troubleshooting and Maintenance Cleaning the roller During maintenance of standard printer, remove, clean and re-install roller in accordance with the procedure below. Each time you install medium you should check whether there is debris on the roller. If it is dirty it should be cleaned. Note: Use of hard or sharp tools to remove jammed labels or other materials is strictly prohibited. As the roller is highly precise it can be easily damaged. 1.
Chapter 3: Printer Troubleshooting and Maintenance 5. Pull the thumb latch on both sides of the roller upwards in order to remove the roller from the printer. 6. Use cotton bud dipped in isopropanol to clean any residual adhesive on the roller; 7. Install the roller in the reverse order stated in Steps 4 and 5; 8. Close the printer’s cover until you hear a ‘click’ sound.
Chapter 3: Printer Troubleshooting and Maintenance Cleaning the printer’s exterior Ensure that the printer’s exterior is also clean. A clean exterior will have lower risk of dust particles entering the printer’s interior and affecting its printing function. Please also ensure cleanliness of the area around the printer. Honeywell has tested the following cleaning products for their compatibility with the surface of PC42d printer. They are recommended for use.
A Specifications This appendix sets out the specifications for PC42d printer.
Appendix A - Specifications Printer Specifications PC42d Physical Specifications Measurements: 184 mm x 222.5 mm x 174 mm (7.3 in x 8.8 in x 6.9 in) Weight: 1.5 kg (3.3 lbs) Power Requirements: 100-240 VAC, 50-60 Hz, 1.
Appendix A - Specifications Random Access Memory (RAM) 128 MB Flash memory 64 MB SDRAM (use of the printer's RAM will reduce its capacity) (Optional) USB storage device, maximum 32 GB Command languages supported Direct Protocol ESim ZSim Sensor Label interval sensor Printer head lifting sensor Black label sensor Network services FTP Line printer remote (LPR) protocol Telnet 9100 DHCP Original TCP BOOTP Web page General font scale technology and standard Latin alphabets Andale Mono Andale Mono bold Univers U
Appendix A - Specifications Type of fonts supported TrueType OpenType Bitmap Type of image documents supported Supports only 1-bit color depth (black and white): PCX PNG GIF BMP Drivers Supports Microsoft Windows XP, Vista, Windows 7, Server 2003 and Server 2008 Supports both 32-bit and 64-bit versions InterDriver also supports Windows 8, Windows 8.
Appendix A - Specifications Supports bar code and symbolic notation standards 1D bar code and symbolic notation standards: Codabar Code 11 Code 39: Code 39 full ASCII Code 39 with checksum Code 93 Code 128: Code 128 Subset A Code 128 Subset B Code 128 Subset C Code 128 UCC DUN-14/16 EAN: EAN-8 EAN-13 EAN 128 EAN 128 subset A EAN 128 Subset B EAN 128 Subset C HIBC 39 HIBC 128 Industrial 2 of 5 Interleaved 2 of 5 ISBT
Appendix A - Specifications Add-on 5 UPC-5 digits Add-on code 2D bar code and symbolic notation standards: Aztec Code 16K Code 49 Data Matrix Dot Code Grid Matrix GS1 DataBar (formerly RSS-14): GS1 DataBar Expanded GS1 DataBar Expanded Stacked GS1 DataBar Limited GS1 DataBar Stacked GS1 DataBar Stacked Omnidirectional GS1 DataBar Truncated Hanxin MaxiCode MicroPDF417 MSI (revised Plessey) PDF417 Planet Plessey Postnet
Appendix A - Specifications B Default Setting The following appendix includes all the default settings for the printer.
Appendix B - Default Settings Default settings Use this Appendix to check the printer’s default settings. If you had restored the printer to its factory default values, it will use the values listed here. The settings' sequence is similar to the layout in the printer's web page. Serial port settings This section explains the serial port settings. To check the settings: On the printer web page, click ‘Configure’ option > ‘Communications’ > ‘Serial’.
Appendix B - Default Settings Ethernet settings This section explains the Ethernet IPv4 settings. To view such settings: On the printer web page click ‘Configure’ options > ‘Communications’ > ‘Ethernet’. Ethernet settings Setting Description Default Value IP distribution Designates the method with which the printer obtains its IP address. DHCP method IP address Designates the sole layer network address assigned to each device in 0.0.0.0 the TCP/IP network (IPv4).
Appendix B - Default Settings Medium Settings Setting Medium type Description Selects the type of medium to be loaded onto the printer. Default Value Medium with interval Printing Method Selects the printing method to be used by the printer. Thermo-sensitive Medium margin (X) Sets the width of the margin from the left edge of the label near the 0 printer head to the edge of the printing area. The unit of measurement is defined based on "Measurement Unit” specification.
Appendix B - Default Settings Medium Settings (continued) Setting Description Medium length If the length of the label with intervals or black label exceeds 6 1200 points inches (15.54 cm), manual setting of the label’s actual length would be required when making medium alignment. Default Value Medium length Editing default value Check whether the printer is able to print items that are outside the Disabled printable area of the label.
Appendix B - Default Settings Medium Settings (continued) Setting Description Default Value Printer switch Sets the printer’s operation when it is being switched on: No operation No operation. Paper feeding – Label is fed into the printer one at a time. Paper-feeding test – The printer prints 2 configuration labels to align medium sensor. Close printer cover Sets the printer’s operation when it is being switched off: No operation No operation.
Appendix B - Default Settings General system settings Setting System name Description Sets the printer’s network identification name (WINS). Default Value Printer model number and serial number, e.g. PC42-14295B1F48 System location Sets the printer’s address. Blank character string System contact person Sets the name of the printer’s administrator. Blank character string Display language Sets the language used by the printer when printing the text on test labels.
Appendix B - Default Settings Managing I/O settings This section explains the I/O settings. To check the settings: On the printer web page click ‘Configure’ options > ‘System Settings’ > Manage I/O. Managing I/O settings Setting Ethernet Description Allows the printer to communicate using Ethernet. Default Value Enable Managing services settings This section lists the system services that you can manage through the printer.
Appendix B - Default Settings DNS network services This section describes the printer’s DNS settings. To view such settings: On the printer web page click ‘Configure’ options > Network Settings > DNS DNS network services settings Setting Primary DNS server Description Default Value Sets the IP address of the primary server to which the printer sends 0.0.0.0 DNS request. DNS server stores the TCP/IP network’s IP address and routing information.
Appendix B - Default Settings WINS network services This section describes the printer’s WINS settings. To view such settings: On the printer web page click ‘Configure’ options > Network Settings > WINS. WINS network services settings Setting Description Default Value Primary WINS server Sets the IP address of the primary server to which the printer sends 0.0.0.0 WINS request. WINS server stores the TCP/IP network’s IP address and routing information.
Appendix B - Default Settings C Using INPrint to print label This Appendix explains the use of INPrint function to print labels.
Appendix C: Using INPrint to print label About INPrint page If Direct Protocol language is used on the printer, the INPrint page will provide template web form to enable the user to print individual labels in a convenient manner, as well as input information in the label’s field. The printer firmware contains numerous pre-defined label formats. The user can also duplicate its own label format and carry out printing using the web page.
Appendix C: Using INPrint to print label 6. Select the Web form to be printed: If you have already set up your own Web forms, then click 'Customer Downloaded', then select the web forms from the list; If you wish to use one of the resident web forms, click ‘Resident', then select from the list the web form. 7. You can enter the relevant information in the web forms according to your needs; 8. (Optional) To preview label on the screen, click 'Preview’.
Appendix C: Using INPrint to print label INPrint pre-defined label formats INPrint pre-defined label formats and illustrations Name of Format Illustration 203_returnadd_3x1.lbx 203_in_demo_4x6.
Appendix C: Using INPrint to print label INPrint pre-defined label formats and illustrations (continue) Name of Format Illustration 203_shipaddr_4x6.lbx 203_packslip_4x6.
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