Warranty
WARRANTY REDEFINED.
REPAIR MADE SIMPLE.
One click or a call does it all. Visit Hilti Online or call Customer Service for more information:
www.us.hilti.com 1-800-879-8000 (U.S.) | www.hilti.ca 1-800-363-4458 (Canada)
1
Some exceptions apply; grinders, SD 4500, SD 2500, gas saws, WSR corded tools and UD and UH tools do not have wear and tear coverage.
2
Wear and tear coverage excludes damage due to abuse, or use not in accordance with the tool operator’s manual. The following consumable items are excluded from wear and tear coverage
and repair or replacement of those items shall be at customer’s expense: pistons, buffers, and spring clips for powder actuated tools, pull cord assemblies and lters for gas saws and lters for vacuums.
3
One day repair turnaround time starts when the tool is received at the Tool Service Center (TSC). A repair is only eligible for one day turnaround gurantee if customer approves Repair Cost Limit (RCL) in advance; repairs with
authorizations for less than the full RCL and repairs requiring quotes are not eligible. Limit of 5 tools per company per day per TSC. Tools must be received at TSC via UPS or Purolator. Any delay in credit card authorization voids the 1 day-
or-free guarantee. Excluded tools include: total stations, optical devices, detection tools, wall saws, wire saws, and HAT 28. Excludes delays caused by force majeure events ( e.g. hurricanes). Extended no cost warranty does not apply to
no-charge repairs.
In and out of the repair center in one day,
guaranteed, or the repair is free
• If Hilti does not repair a tool the same day it is received in a Tool Service Center
then the repair is free – including parts, labor and shipping.
3
Wear and tear coverage
• Hilti will repair tools at no cost for 2 years from date of purchase.
1
• Damage due to wear and tear is covered.
2
• No charges for parts, labor, or even shipping.
Materials and workmanship warranty
• Hilti will repair or replace parts that break as a result
of defects in materials or workmanship for 20 years.
*Business Week. Published Warranties as of 02/01/2016