HP Next Business Day Hardware Support for Travellers

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HP Technology Services are governed by the applicable HP terms and conditions of service provided or indicated to Customer at the time of purchase.
Coverage window
The coverage window specifies the time during which the described services are delivered
onsite or remotely.
Service requests received outside this coverage window will be logged the next day for which
the Customer has a service coverage window.
The following coverage window is available for this service:
• Standard business hours, standard business days (9x5)—Service is available between
8:00 a.m. and 5:00 p.m. local time, Monday through Friday excluding HP holidays (may
vary by country and geographic location), or the applicable standard business hours and
standard business days of the participating country/geographic location where the service is
requested.
All coverage windows are subject to local availability. Contact a local sales office for detailed
information on service availability.
Onsite response time
Onsite response time specifies the period of time that coverage begins as when the initial
service request is received and logged with HP and ends when the HP authorized representative
arrives at the Customer’s site, if this time falls within the specified coverage window. Response
times are measured during the coverage window only and may be carried over to the next day
for which there exists a coverage window.
The following onsite response time is available for this service:
• Next-business-day onsite response—An HP authorized representative will arrive at the
Customer’s site during the coverage window to begin hardware maintenance service the next
coverage day after the service request has been logged.
Local restrictions, such as service travel areas with adjusted response times, may apply
depending on the geographic location where the hardware support is requested.
All response times are subject to local availability. Contact a local HP sales office for detailed
information on service availability.
Specications
Table 2. Optional service features
Feature
Delivery specifications
Notebook-only coverage
For eligible PC products, the Customer may choose notebook-only coverage. HP Care Pack
services with this coverage do not extend the specified service level to the external monitor
and external or other external accessories. The docking station or port replicator is eligible
for coverage within the host country where the Care Pack service was purchased, but does not
qualify for coverage when travel is outside the country of purchase.
Defective Media
Retention
For eligible products, this service feature option allows the Customer to retain defective hard
disk or eligible SSD/Flash drive components that the Customer does not want to relinquish
due to sensitive data contained within the disk (“Disk or SSD/Flash Drive”) covered under
this service. All Disk or eligible SSD/Flash Drives on a covered system must participate in the
Defective Media Retention. Notwithstanding anything to the contrary in this document or HP’s
current standard sales terms, HP waives the right to take possession and title of a defective
Disk or SSD/Flash Drive covered by the Defective Media Retention service feature option in the
event a replacement product is delivered by HP to the Customer. The Customer will retain all
defective Disk or SSD/Flash Drives supported by HP under the HP support agreement and the
Customer remains fully responsible for the protection and privacy of the data residing on the
defective Disk or SSD/Flash Drive.
Accidental Damage
Protection
For eligible products, specific service levels may be offered with protection against accidental
damage from handling. Where Accidental Damage Protection applies, the Customer receives
protection against accidental damage from handling to the covered hardware product as part
of this service.
Accidental damage is defined as physical damage to a product caused by or resulting from a
sudden and unforeseen incident, provided such damage occurs in the course of regular use.
Covered perils include non-intentional liquid spills in or on the unit, drops, falls, and electrical
surge, as well as damaged or broken liquid crystal displays (LCDs) and broken parts. Additional
details and exclusions pertaining to the Accidental Damage Protection service feature are
detailed in the ‘Service limitations’ section.