HP Next Business Day Hardware Support for Travellers

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HP Next Business Day Hardware Support for Travelers provides mobile computer users with a hardware support

solution for their new HP portable product. This easy and convenient solution is available in all the countries/

geographic locations listed on the website www.hp.com/services/travel . This service is available for selected HP and

Compaq branded products and includes, as locally available, a next-business-day onsite response time (with local-

language remote problem diagnosis in participating countries) in support of hardware problem resolution. Support is

provided during the standard business hours and days of the local country/geographic location.

Service benets

• HP hardware support during your travel

• Convenient onsite support, where available

• Reliable response times

• Multinational geographic coverage

Service feature highlights

• Travel coverage: service available in more than 80 countries

• Remote problem diagnosis and support

• Onsite hardware support

• Replacement parts and materials

• Coverage window: standard business hours, standard business days

• Onsite response time: next business day, as locally available

• Notebook-only coverage (optional)

• Media retention service (optional, for eligible products only)

• Accidental Damage Protection service (optional)

HP Next Business Day Hardware Support

for Travelers

HP Care Pack Services

Summary of content (8 pages)

PAGE 1
HP Next Business Day Hardware Support for Travelers HP Care Pack Services HP Next Business Day Hardware Support for Travelers provides mobile computer users with a hardware support solution for their new HP portable product. This easy and convenient solution is available in all the countries/ geographic locations listed on the website www.hp.com/services/travel .
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Specifications Table 1. Service features Feature Delivery specifications Travel coverage is available in major geographies of the world, with a list of countries/ geographic locations that is extensive and expanding. A detailed list is maintained at www.hp.com/services/travel. This list provides information on the specific geographic availability of Next Business Day Hardware Support for Travelers, including Accidental Damage Protection and Defective Media Retention options.
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The coverage window specifies the time during which the described services are delivered onsite or remotely. Service requests received outside this coverage window will be logged the next day for which the Customer has a service coverage window. The following coverage window is available for this service: Coverage window •• Standard business hours, standard business days (9x5)—Service is available between 8:00 a.m. and 5:00 p.m.
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Travel zones All hardware onsite response times apply only to sites located within 100 miles (160 km) of an HP designated support hub. Travel to sites located within 200 miles (320 km) of an HP designated support hub is provided at no additional charge. If the site is located more than 200 miles (320 km) from the HP designated support hub, there will be an additional travel charge. Travel zones and charges, if applicable, may vary in some geographic locations.
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Customer responsibilities In cases where the Customer does not act upon the Customer responsibilities as stated below, HP or an HP authorized service provider will not be obligated to deliver the services as described. If applicable, the Customer or HP authorized representative must register the hardware product to be supported within ten days of purchasing this service, using the registration instructions within each package, an e-mail document, or another method as directed by HP.
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Service limitations At the discretion of HP, service will be provided using a combination of remote diagnosis and support, services delivered onsite, and other service delivery methods. Other service delivery methods may include the delivery via a courier of customer-replaceable parts such as a keyboard, a mouse, other parts classified as Customer Self Repair parts, or an entire replacement product. HP will determine the appropriate delivery method required to provide effective and timely Customer support.
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Limitations to the Defective Media Retention service feature option The Defective Media Retention service feature option applies only to Disk or eligible SSD/Flash Drives replaced by HP due to malfunction. It does not apply to any exchange of Disk or SSD/Flash Drives that have not failed.
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•• Product obsolescence. •• Any equipment relocated outside the country of purchase and not covered by a Travel + Accidental Damage Protection HP Care Pack. •• Damaged or defective LCD screens when the failure is caused by abuse or is otherwise excluded herein. •• Intentional damage which results in cracked or damaged computer display screen or damaged monitor. •• Damage due to police action, undeclared or declared war, nuclear incident, or terrorism.