Warranty

Hanover Tranquility
20-Year Limited Warranty
Full Replacement – 0 through 60 Months
50% Trade In (see below) – 61 months through 120 months
20% Trade In (see below) – 121 months through 240 months
“Limited” Warranty Exchange Program
Trade-In Value of Current Manufacturer’s Suggested Retail Price:
Trade-In value means that Hanover Tranquility will offer a credit of 100%, 50% or 20% (see above chart to calculate trade in value.) of the
current manufacturer’s suggested retail price for a defective component. This credit is to be applied towards the purchase of a replacement
component or complete bed from Hanover Tranquility.
Sales and use taxes, plus shipping and handling charges are the responsibility of the consumer.
This warranty is between Hanover Tranquility and the original purchaser and is valid only when accompanied by the original purchaser’s
sales receipt showing original date of purchase and location of purchase. Replacements under this warranty revert back to the date of
original purchase for future warranty.
Hanover Tranquility or its authorized dealer can accept or reject warranty claims based on its findings. This warranty applies in normal
residential use only. Hanover Tranquility can make substitutions as required of materials, components, and sub-components of
comparable value and utility. This warranty is limited to product repair or replacement (to be determined solely by Hanover Tranquility).
Warranty return is limited to only the single affected component.
This warranty assures that: Cover will remain serviceable and free of runs and tears. Edge tape stitching will not become defective. The
foam core will not crumble, bow out, or become deformed. The box foundation parts will stay intact and not break. This warranty DOES
NOT APPLY TO tears, punctures, or cuts caused by accidents, abuse, improper installation of components, or any negligence by the
consumer or user. It is understood that this does not include a normal increase of softness in the Responda/Flex material or a decrease in the
slow recovery feature which does not affect pressure relief.
Certain items are not covered by this warranty. These include, but are not limited to the following:
1. Components subjected to abuse including abuse intended to simulate failure.
2. Damages caused by shipper, dealer, or installation crew.
3. Any part which merely exhibits normal wear yet functions essentially as new, including stretching of materials and stitching.
4. Hanover Tranquility disclaims liability for any aspect of installation and any inconvenience caused by a defective part of a
component.
5. Tears, punctures, or any damage caused by improper installation, moving of the bed or use.
6. Failures attributed to improper design or function of associated components not manufactured by Hanover Tranquility
7. Yellowing of the foam – this can occur naturally and does not affect the performance of the bed.
8. Items sold “as is” or floor models.
9. Body Impressions 2” deep or greater on only one side.
10. Comfort Preference.
To make a claim, send a copy of the original sales receipt along with a brief description of the problem to the address below. Please
include your email address and daytime or cellphone #. All items will be charged actual freight costs plus $15 for handling. Repairs or
replacement will be made at the company’s option.
THIS IS THE ENTIRE EXCLUSIVE EXPRESS LIMITED LIABILITY. THE MANUFACTURER NEITHER MAKES NOR IS RESPONSIBLE
FOR ANY OTHER WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THOSE OF RETAILING DEALERS. THIS
EXCLUSIVE REMEDY IS LIMITED TO RECEIPT OF A CREDIT IN CONNECTION WITH THE REPAIR OR REPLACEMENT OF ANY
PRODUCT OR COMPONENT DEEMED TO BE DEFECTIVE UNDER THE TERMS AND CONDITIONS AS STATED IN THIS
WARRANTY. NEITHER HANOVER TRANQUILITY, THE PRODUCT MANUFACTURER NOR ITS AGENTS SHALL BE LIABLE IN ANY
CASE FOR INCIDENTAL, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS PRODUCT
OR ARISING OUT OF ANY BREACH OF THIS WARRANTY OR NEGLIGENCE EVEN IF IT HAS BEEN ADVISED OF THE POSSIBILITY
OF SUCH DAMAGES. EXCEPT AS OTHERWISE MAY BE REQUIRED BY LAW, THERE ARE NO OTHER EXPRESS OR IMPLIED
WARRANTIES OTHER THAN THE WARRANTY DESCRIBED HEREIN, AND ALL OTHER WARRANTIES, INCLUDING ANY IMPLIED
WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ARE EXPRESSLY DISCLAIMED.
Hanover Tranquility
P.O. Box 16262
Philadelphia, PA 19114-0262
3/1/2015