Warranty Guide

2/22/2021 Hardware Warranty Center - Product Documentation Help

https://support.google.com/product-documentation/troubleshooter/3070579#ts=6012658%2C10346899 1/4

Hardware Warranty Center

This article is about replacements under manufacturer's warranty. Learn how tole a claim using

device protection from the Google Store (formerly Nexus Protect).

You can also exploreyour options if you’re outside the manufacturerwarranty.

We want to make sure you know how to get help if your device or accessory is or becomes defective

through no fault of your own. You may be able to return the device or accessory for a refund, exchange,

or repair.

Just tell us which device or accessory you have and we'll tell you who to contact for warranty claims.

Nothing in this section affects your legal rights.

Select your device or accessory Nest

Speakers and Displays

Google Home

Google Home Mini

Google Home Max

Google Nest Mini (2nd gen)

Google Nest Audio

Google Nest Hub

Google Nest Hub Max

Streaming

Chromecast

Chromecast (3rd generation)

Chromecast with Google TV

Connectivity

Google Wi

Google Wi (refurbished and purchased on gStore)

Google Nest Wi

Safety and Security

Nest Hello

Nest Protect

Nest Protect (refurbished and purchased on gStore)

Nest Secure

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2/22/2021 Hardware Warranty Center - Product Documentation Help Hardware Warranty Center This article is about replacements under manufacturer's warranty. Learn how to le a claim using device protection from the Google Store (formerly Nexus Protect). You can also explore your options if you’re outside the manufacturer warranty. We want to make sure you know how to get help if your device or accessory is or becomes defective through no fault of your own.
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/22/2021 Hardware Warranty Center - Product Documentation Help Cameras Nest Cam Indoor (refurbished and purchased on gStore) Nest Cam IQ Nest Cam Outdoor Nest Cam Nest Cam IQ Outdoor Thermostats Nest Thermostat If there are any differences between this online Limited Warranty and the Limited Warranty included in the box with your product then this online Limited Warranty will supersede the terms of your in-the-box warranty.
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2/22/2021 Hardware Warranty Center - Product Documentation Help Some states, provinces or territories do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. What does this warranty not cover? This Limited Warranty is only valid and enforceable in locations where the Google Product is sold and will apply only if you purchased your Google Product from Google or its authorized resellers.
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2/22/2021 Hardware Warranty Center - Product Documentation Help Nest Learning Thermostat Stand https://support.google.