Troubleshooting Guide

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Please contact 1-855-HD-GLACIER for further assistance.
Troubleshooting
Problem Possible Cause Solution
There is no hot water. □ Rotate the cartridge 180°.
□ Clean the bottom of the cartridge.
There is no flow or a low
water flow.
□ Turn both water supply valves
to the on position.
□
□ Turn off the water supply at
angle valve and unscrew the
spray head from spray hose.
Clean the screen filter in the
spray head under running water.
Refer to the step 12 in the
installation instructions.
The temperature range is
restricted.
The position of the temperature limit stop
is out of ideal range.
□
Refer to the section Adjusting
the Temperature in the
installation instructions step 10.
The handle cannot be
installed or the handle rubs
against the escutcheon.
The valve is installed too far back from the
finished wall.
□ Reinstall the valve (refer to step
2 of the installation instructions).
The handle is hard to turn. The bonnet nut is too tight. □ Loosen the bonnet nut and
reinstall it. Do not overtighten.
The appropriate locking torque
is 10~12 N·M.
□ The lines are reversed or the cartridge
is installed upside down.
□ One or both water supplies are not
turned on.
□ The stop valves are turned off or not
fully turned on.
□ The screen filter in the spray head
is blocked.
□ The balance valve in cartridge is
clogged with debris.
There is leaking or dripping
from the shower when the
handle is closed.
□ Reinstall the cartridge.
□ Check to ensure the sealed
washer on the cartridge is in
place or replace the cartridge.
□ Use wrench to retighten the
bonnet nut sufficiently.
□ The cartridge is not properly installed.
□ The sealed washer on the cartridge is
not in place.
□ The bonnet nut is not tightened
sufficiently.
Products are in compliance with EPA's
WaterSense Specification for Showerheads,
so the maximum flow rate value should be
below 1.8 gpm. Or consider the causes
below:
Make sure both stop valves are
fully open. Use flathead
screwdriver to unscrew the valve
rod in the stop valve in a
counterclockwise direction until
the the valve rod can’t be rotated.
The shower head is
damaged when installing.
The shower head is twisted too tightly. □ Call Glacier Bay customer
service to request a replacement
shower head. Reinstall the
shower head. Do not use tools to
tighten shower head.
Hand-tighten only.
Model# 873X-0904
SKU# 1001819034