User's Manual

message asking if you want to install the modem. Answer “Yes” to this question and follow the

instructions on the screen to install it.

Make sure the communication settings are correct in your application. Refer to the online Help for

your application.

The modem doesn’t dial a number

Check these things:

If you are using an external modem, make sure the cables are attached correctly.

Make sure your communications parameters are correct in your application. Refer to the online

Help for your application.

The modem dials and receives an answer but does not establish a connection

You may have incorrect parameters selected for your application to talk with the remote modem.

Refer to the online Help for your application.

You may need to adjust your modem’s baud rate or protocol selection.

Communications programs such as HyperTerminal don’t seem to work or they lock Windows

If you are using the internal modem, be sure to specify the proper communications port .

When you first try to use HyperTerminal or similar application, the system responds with a

message asking if you want to install the modem. Answer “Yes” to this question and follow the

instructions on the screen to install it.

The modem dials and the answering modem generates tone, but our modem does not begin the training

sequence to establish a connection

Although the problem may appear to originate from the computer, the source of the problem is the

answering modem.

Try setting up the answering modem to generate the correct V.22 tone, which can usually be done

by sending an AT command to the modem.

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