User Manual Part 4

Table Of Contents

LaCie Wireless Space • DESIGN BY NEIL POULTON Troubleshooting

User Manual page 104

Problem Question Solution

The Wireless Space does not

appear on the network.

Are you using a Switch conﬁguration? Make certain that the Wireless Space is connected to the router,

switch, or Internet provider via one of its three LAN ports.

Check LaCie Network Assistant for the Wireless Space. If it is

listed, try to launch the Dashboard using the hyperlink.

Conﬁrm that your computer is also using DHCP for its IP set-

tings.

If the connections are correct and the problem persists, try to ac-

cess the Dashboard in Recovery mode (see 3.7. INTERNET Port:

NAS+Switch) to troubleshoot IP addressing.

Are you using a Router conﬁguration? For most Router conﬁgurations, the Wireless Space is connected

to the router, switch, or Internet provider via its INTERNET port.

See 4.6. INTERNET Port: NAS+Router.

Your computer should be connected to the Wireless Space via

one of the LAN ports.

Check LaCie Network Assistant for the Wireless Space. If it is

listed, try to launch the Dashboard using the hyperlink.

Conﬁrm that your computer’s IP addressing is set to DHCP to

receive an address from the Wireless Space.

If the problem persists, see section 4.1. Before the Installation to

determine if there is an IP address conﬂict on the network. Such

a conﬂict is possible when adding the Wireless Space to a rout-

er, switch, or Internet provider with an address of 192.168.1.1.

By default the LaCie Wireless Space is conﬁgured to retrieve its IP address from a DHCP server. If your net-

work is managed by a DHCP server and you cannot access your LaCie Wireless Space, try checking your

DHCP server’s log. To get the IP address, run LaCie Network Assistant (3.4. LaCie Network Assistant).

If your network is NOT managed by a DHCP server, connect directly to the Wireless Space to access the

Dashboard. From the Dashboard, you may change the IP address to meet the needs of your network:

✦ In a Router conﬁguration, connect to one of the LAN ports to access the default IP 192.168.1.1

✦ In a Switch conﬁguration, use the INTERNET port (see 3.7. INTERNET Port: NAS+Switch)

Is the IP address properly set? For more information, please see section 3.6.6. Dashboard:

Network LAN (Basic) & 4.5.3. Dashboard: Network WAN (Be-

yond Basic). If you cannot reach the Dashboard, see the note

above.

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