User's Guide

Dexcom G6 System User Guide
287
Appendix E: Warranty
• Defects or damage from improper testing, operation, maintenance, installation, or
adjustment.
• Installation, maintenance, and service of products or services other than the CGM
system (which may be subject to a separate limited warranty), whether provided by
Dexcom or any other party; this includes your cell phone or smart device and your
connection to the Internet.
• A transmitter which has been taken apart physically or which has had any of its
software accessed in any unauthorized manner.
• Water damage to transmitter
• Beyond specifications listed in the Dexcom G6 User Guide
• Your options to get the User Guide:
• Download or view: dexcom.com/guides
• Online request form to receive a free printed copy: dexcom.com/guides
• Request a free copy by mail
• Request a free copy by phone:
Toll free: 1.888.738.3646
Toll: 1.858.200.0200
Dexcom’s Obligations Under the Limited Warranty
During the Warranty Period, Dexcom will replace, without charge to purchaser, any
defective transmitter.
To return, you must send the transmitter to an authorized Dexcom Technical Support
Department. Make sure you package the transmitter adequately for shipping.
The return package needs to include:
• Transmitter
• Sales receipt or comparable substitute proof of sale showing the date of purchase
• Transmitter’s serial number
• Seller’s name and address
• Purchaser’s name and address for Dexcom to ship the replacement
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