Use and Care Manual

31
BEFORE YOU CALL (CONTINUED)
CONCERN POTENTIAL CAUSE COMMON SOLUTION
DISPENSER (Ice & Water)
Dispenser will not
dispense ice.
• Dispenser lock out is engaged.
• There is no ice in the bin to
be dispensed.
• The refrigerator doors are
not completely closed.
• Dispenser paddle has
been pressed too long and
the dispenser motor has
overheated.
• Press and hold control lock for three seconds.
• See the “Ice maker is not making any ice” section
above.
• Be sure the refrigerator doors are completely closed.
• The motor overload protector will reset in about
three minutes and then ice can be dispensed.
Ice dispenser is
jammed.
• Ice has melted and frozen
around auger due to infrequent
use,temperatureuctuations,
and/or power outages.
• Ice cubes are jammed
between ice maker and back
of ice container.
• Remove ice container, thaw, and empty the contents.
Clean container, wipe dry, and replace in proper
position. When new ice is made, dispenser should
operate.
• Remove ice cubes that are jamming the dispenser.
Dispenser will not
dispense water.
• Dispenser lock out is engaged.
• Waterlternotseated
properly.
• Waterlterisclogged.
• Household water line valve
is not open.
• Press and hold control lock for three seconds.
• Removeandreinstallthewaterlter.Besuretopushthe
lterrmlysothatyouhearitlocksolidlyintoposition.
• Replaceltercartridge.Besuretoremoveprotective
capsandpushthelterrmlysothatyouhearitlock
solidly into position.
• Open household water line valve. See CONCERN
column AUTOMATIC ICE MAKER.
Water has an odd taste
and/or odor.
• Water has not been dispensed
for an extended period of time.
• Unit not properly connected
to cold water line.
• Draw and discard 10-12 glasses of water to freshen
the supply.
• Connect unit to cold water line that supplies water to
the kitchen faucet.
Water pressure is
extremely low.
• Cut-off and cut-on pressures
are too low (well systems only).
• Reverse osmosis system is
in regenerative phase.
• Have someone turn up the cut-off and cut-on pressure
on the water pump system (well systems only).
• It is normal for a reverse osmosis system to be below
20 psi during the regenerative phase.
Water not cold enough. • As warmer tap water goes
throughthelterandenters
the water tank, chilled
water is pushed through to
the dispenser. Once chilled
water is used up, it will take
several hours to bring the
freshly replaced water to a
cooler temperature.
• Add ice to cup or container before dispensing water.
OPENING/CLOSING OF DOORS/DRAWERS
Door(s) will not close. • Door was closed too hard,
causing other door to open
slightly.
• Refrigerator is not level.
Itrocksontheoorwhen
moved slightly.
• Refrigerator is touching a
wall or cabinet.
• Close both doors gently.
• Ensureoorislevelandsolid,andcanadequately
support the refrigerator. Contact a carpenter to
correctasaggingorslopingoor.
• Ensureoorislevelandsolid,andcanadequately
support the refrigerator. Contact a carpenter to
correctasaggingorslopingoor.
Drawersaredifcultto
move.
• Food is touching shelf on
top of drawer.
• Track that drawers slide on
is dirty.
• Remove top layer of items in drawer.
• Ensure drawer is properly installed on track.
• Clean drawer, rollers, and track. See Care & Cleaning.