User Manual

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 Abuse firmware upgrade without the authorized technician’s guidance.
 Normal wear and tear.
Return Procedures

Please read FOSCAM warranty policy & policy of your reseller first before sending items back to
point-of-purchase.

Customer must first contact point-of-purchase to obtain a Return Merchandise Authorization (RMA)
number before returning the product. If the product you received is suspected to be defective and
the product warranty has not expired, The RMA number will allow your reseller to track your return
much easier and help them expedite processing your request.

After receiving your RMA case number, pack the item(s) very well with the original box and all the
original accessories included such as power adapters, brackets, cables, manuals, and driver CD
disks.

Write your RMA number and the return reason (the problem of the product) on the warranty card
along with the complete package to send them back.
Replacement Services
 If customers ask for replacement service, please contact point-of-purchase and follow their
policy.
 Our technicians will inspect all items returned for replacement requests. If the retuned product is
found in working order, we will return the same item received. However customers shall be
responsible for all shipping & handling charges incurred for getting the units back to customers.
 If returned products are found defective, we will replace the product and assume the shipping cost
for sending back the replacement unit to customers.
 If for any reason, we are unable to provide a replacement of the original returned item(s). You will
have a choice for a “Substitute” item at the same equal value.
 We do not provide exchange and replacement due to normal hardware upgrade according the
market after 14 days after the product is delivered.
 Our technicians will test the product before send out the replacement, any other demand for more
than two times replacement for the same product during replacement limit will be rejected.
 Replaced products are warranted from the balance of the former warranty period.
Warranty Forfeiture

Warranty is void if purchase from unauthorized distributor or reseller.

Warranty is void if trade-mark, serial tags, product stickers have been removed, altered or tampered
with.

Warranty is void for mishandling, improper use, or defacing the product.

Abuse firmware upgrade without the authorized technician’s guidance.

Warranty is void for physical damage, altered, either internally or externally, improper or inadequate
packaging when returned for RMA purposes.

Warranty is void if damage has resulted from accident, dismantle, abuse, or service or modification
by someone other than the appointed vendor, souse, fission or the spare part has been over the
period of warranty.

Warranty is void if product is damaged due to improper working environment or operation. (For