Warranty

7. Additional information about your emissions
warranty coverage, under Federal and California
requirements
HOW DO I GET WARRANTY SERVICE?
To get service under your emissions warranties, take your vehicle to any
Ford Motor Company dealer as soon as possible after illumination of the
Malfunction Indicator Light or it has failed an EPA-approved test or a
California Smog Check inspection. Be sure to show the dealer the
document that says your vehicle has failed the test.
Your dealer will determine whether the repair is covered by the warranty.
If the dealer has a question about Emissions Performance Warranty
coverage, it will forward the question to Ford Motor Company, which
must make a final decision within 30 days after you bring your vehicle in
for repair. (The decision will be made within a shorter time if state, local,
or federal law requires you to have the vehicle repaired more quickly in
order to avoid additional penalties.) The deadline for a determination
about Emissions Performance Warranty Coverage does not need to be
met if you request a delay, agree to a delay in writing, or if the delay is
caused by an event for which neither Ford nor your dealer is
responsible.
If a question about Emissions Performance Warranty coverage is referred
to Ford Motor Company, you will be notified by Ford Motor Company in
writing if your claim for warranty coverage is denied. The notice will
explain the basis for denying your claim. If you fail to receive this notice
within a timely manner, as determined above, Ford will perform the
warranty repair for you free of charge.
HOW DO I HANDLE EMERGENCY REPAIRS?
If your vehicle needs an emergency repair on emission-related parts, and
a Ford Motor Company dealer is not available - so that you must have
covered repairs made by someone other than a Ford Motor Company
dealer - your Ford Motor Company dealer will reimburse you for the cost
of repairs, including diagnosis. Be sure to obtain: (a) the parts that are
replaced; and (b) a receipt for the work. Take the parts and receipt to
your dealer, who will determine if the repair is covered under warranty.
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