Your satisfaction is our #1 goal. If you have questions or concerns with your vehicle, we suggest you follow these steps: 1. Contact your Sales Representative or Service Advisor at your selling/servicing dealership. 2. If the inquiry or concern remains unresolved, contact the Sales Manager or Service Manager at the dealership. 3. If the inquiry or concern cannot be resolved at the dealership level, please contact the Ford Customer Relationship Center.
Table of Contents 1. INTRODUCTION 1 2. IMPORTANT INFORMATION YOU SHOULD KNOW 2 If You Need Customer Assistance 2 Know When Your Warranty Begins 2 Check Your Vehicle 2 Maintain Your Vehicle Properly 2 Who Pays For Warranty Repairs? 3 Do Warranties Apply In Other Countries? 3 3. THE NEW VEHICLE LIMITED WARRANTY FOR YOUR 2003-MODEL VEHICLE 4 Quick Reference: Warranty Coverage 5 What Is Covered? 5 Bumper To Bumper Coverage 5 Safety Restraint Coverage 6 Corrosion Coverage 6 6.0L/7.
Emissions Defect Warranty Coverage 12 Emissions Performance Warranty Coverage 12 What Is Covered? 13 What Is Not Covered? 14 6. CALIFORNIA REQUIREMENTS FOR EMISSIONS WARRANTIES 15 Quick Reference: Emissions Warranty Coverage 15 Explanation Of California Emissions Warranties 16 What Is Covered? 18 What Is Not Covered? 20 7. ADDITIONAL INFORMATION ABOUT YOUR EMISSIONS WARRANTY COVERAGE, UNDER FEDERAL AND CALIFORNIA REQUIREMENTS 21 8. NOISE EMISSIONS WARRANTY 24 9.
1. Introduction Ford Motor Company and your selling dealer thank you for selecting one of our quality products. Our commitment to you and your vehicle begins with quality protection and service. When you need warranty repairs, your selling dealer would like you to return to it for that service, but you may also take your vehicle to another Ford Motor Company dealership authorized for warranty repairs.
2. Important information you should know IF YOU NEED CUSTOMER ASSISTANCE Your Ford Motor Company dealer is available to assist you with all your automotive needs. Please follow the procedures outlined on the front page of this booklet. In addition, if you are an eligible U.S. owner, you may use - at no cost the services of the Dispute Settlement Board. The Board is a panel of impartial individuals who resolve disputes. For details, see Dispute Settlement Board, page 26 or call 1-800-428-3718.
Your Ford or Lincoln Mercury dealership, or Ford or Lincoln Mercury Auto Care Service Center, has factory-trained technicians who can perform the required maintenance using genuine Ford parts. The dealership looks forward to meeting your every service need to maximize your satisfaction with your vehicle. WHO PAYS FOR WARRANTY REPAIRS? You will not be charged for covered warranty repairs made during the warranty periods for Bumper to Bumper, Safety Restraint, Corrosion, or Emissions Coverage.
3. The new vehicle limited warranty for your 2003-model vehicle Your NEW VEHICLE LIMITED WARRANTY gives you specific legal rights. You may have other rights that vary from state to state. The New Vehicle Limited Warranty is the only express warranty applicable to your vehicle. Neither Ford or Ford Motor Vehicle Assurance Company assumes nor authorizes anyone to assume for it any other obligation or liability in connection with your vehicle or this warranty.
QUICK REFERENCE: WARRANTY COVERAGE This chart gives a general summary of your warranty coverage provided by Ford Motor Company or Ford Motor Vehicle Assurance Company under the New Vehicle Limited Warranty. Please refer to the description of warranty coverage for more specific information.
conditions that are not covered by the New Vehicle Limited Warranty are described on pages 7-9. Two separate warranties apply to tires on your new vehicle. The new Vehicle Limited Warranty provides no-cost coverage for tire repairs, replacements, or adjustments due to defects in factory-supplied materials or workmanship during the Bumper to Bumper Coverage period. The tire manufacturer also provides you with a separate tire warranty that may extend beyond the Bumper to Bumper Coverage period.
If corrosion does not cause perforation (holes), and is not the result of usage and/or environmental conditions, paint damage is covered under the terms of the Bumper to Bumper Warranty (3 years or 36,000 miles, whichever occurs first). For damage caused by airborne material (environmental fallout) - where there is no factory-related defect involved and therefore no warranty our policy is to cover paint damage due to airborne material for 12 months or 12,000 miles, whichever occurs first. 6.0L/7.
• non-Ford parts installed after the vehicle leaves Ford’s control.
Tire Wear or Damage As typically is the case with tire manufacturer warranties, normal wear or worn-out tires are not covered by the New Vehicle Limited Warranty. Road hazard damage such as cuts, snags, bruises, bulges and impact breaks (potholes and curbs) are not covered. Any damage caused by a puncture or tire repair is not covered. In addition, damage from improper inflation or alignment, tire chains, racing, spinning (as when stuck in snow or mud), improper mounting or dismounting is not covered.
4. In addition ... ROADSIDE SERVICE ASSISTANCE (UNITED STATES, PUERTO RICO, AND U.S. VIRGIN ISLANDS) Your vehicle is covered by the complimentary Ford Roadside Assistance Program (unless you are driving a daily rental unit).
5. Federal requirements for emissions warranties QUICK REFERENCE: EMISSIONS WARRANTY COVERAGE This chart shows your warranty coverage under two emissions warranties that Ford Motor Company provides, in compliance with Federal requirements.
EMISSIONS DEFECT WARRANTY COVERAGE Under the Emissions Defect Warranty, Ford Motor Company provides coverage for 3 years or 36,000 miles (whichever occurs first). This is an extension of the federal requirement that calls for coverage of 2 years/24,000 miles (whichever occurs first) for passenger car and light duty trucks. Certified heavy duty engines (vehicles with a GVWR over 8,500 pounds) are provided coverage for 5 years or 50,000 miles (whichever occurs first).
Under Emissions Performance Warranty Coverage, Ford Motor Company will repair, replace, or adjust - with no charge for labor, diagnosis, or parts - any emissions control device or system, if you meet all these conditions: • You have maintained and operated your vehicle according to the instructions on proper care in the Owner Guide, the Scheduled Maintenance Guide, and this booklet.
• Fuel Filler Cap and Neck Restrictor • Fuel Injection System • Fuel Injector Supply Manifold • Fuel Sensor (1) • Fuel Tank (non diesel only) • Fuel Tank Pressure Control Valve (1) • Idle Air Bypass Valve • Ignition Coil and/or Control Module • Intake Manifold • Intercooler Assembly - Engine Charger • Malfunction Indicator Lamp (MIL)/On-Board Diagnostic (OBD) System • PCV System and Oil Filler Cap • Powertrain Control Module • Secondary Air Injection System • Spark Control Components • Spark Plugs and Ignit
6. California requirements for emissions warranties QUICK REFERENCE: EMISSIONS WARRANTY COVERAGE This chart shows the coverage Ford Motor Company provides under the emissions control warranty to owners of vehicles certified for sale in California, (your Vehicle Emissions Control Information label will indicate certified for sale in California or conforms to California regulations) and registered in California, Maine, Massachusetts, New York or Vermont.
EXPLANATION OF CALIFORNIA EMISSIONS WARRANTIES Your Warranty Rights and Obligations (Applicable if your vehicle is certified for sale in California and registered in California, Maine, Massachusetts, New York or Vermont.) The California Air Resources Board and Ford Motor Company are pleased to explain the emission control system warranty on your 2003-model vehicle. In California, new motor vehicles must be designed, built, and equipped to meet the State’s stringent anti-smog standards.
If Gross Vehicle Weight rating is over 14,000 lbs.: For 5 years or 50,000 miles (gasoline powered engines and vehicles) or 5 years or 100,000 miles (diesel powered engines and vehicles) (whichever first occurs): If an emissions-related part on your vehicle is defective, the part will be repaired or replaced by Ford. This is your emission control system DEFECTS WARRANTY.
WHAT IS COVERED? The parts on the following list are covered by the Defects Warranties that apply to every California 2003–model vehicle, regardless of the GVWR* of the vehicle.
19 x(6) x x 2.0L x x x x x 2.3L x x(11) x(10) x x(12) x 3.8L x(7) x(9) x(10) x(8) x(8) x x 3.0L x x x x 3.9L x x(14) x(13) x(10) x x x(15) x x(5) x(4) x(16) x(16) x(16) x(3) x x(4) x(2) x(2) x(1) x x x 4.6L x(16) x(16) x x x Engine Size 4.0L 4.2L x x(21) x x(23) x(15) x(20) x(22) x(24) x(25) x x(21) x(22) x(20) x(21) x(21) x(19) x(19) 5.4L x(17) x x x x(25) x x x x x x x x x x x 6.0L x x(15) x(15) x x(20) x x 6.8L x(17) x x x x x x(27) x 7.
Important Information about List of Parts Also covered by this warranty are all emissions-related bulbs, hoses, clamps, brackets, tubes, gaskets, seals, belts, connectors, non diesel fuel lines, and wiring harnesses that are used with components on the list of parts above. Concerning parts that should be replaced on a certain maintenance schedule: these parts remain under warranty until the first required replacement time that is specified in your Owner Guide and the Scheduled Maintenance Guide.
7. Additional information about your emissions warranty coverage, under Federal and California requirements HOW DO I GET WARRANTY SERVICE? To get service under your emissions warranties, take your vehicle to any Ford Motor Company dealer as soon as possible after illumination of the Malfunction Indicator Light or it has failed an EPA-approved test or a California Smog Check inspection. Be sure to show the dealer the document that says your vehicle has failed the test.
You should follow the same procedure if a warranted part is not available at your Ford Motor Company dealer within 30 days from the time you first bring your vehicle to your dealer for repairs, and you must go elsewhere for repairs. Any repair not completed within 30 days also constitutes an emergency, and any equivalent replacement part may be used in an emergency situation.
PROPER MAINTENANCE PRESERVES YOUR WARRANTY If you do not maintain your vehicle properly, Ford may have the right to deny you warranty coverage. To have repairs made under this warranty, you may have to show that you have followed Ford’s instructions on properly maintaining and using your vehicle. You will find these instructions in your Owner Guide and Scheduled Maintenance Guide. Be sure to save your service receipts and to keep accurate records of all maintenance work.
8. Noise emissions warranty NOISE EMISSIONS WARRANTY FOR CERTAIN LIGHT TRUCKS Ford Motor Company warrants to the first person who purchases this vehicle for purposes other than resale and to each subsequent purchaser that this vehicle as manufactured by Ford, was designed, built and equipped to conform at the time it left Ford’s control with all applicable U.S. EPA Noise Control Regulations.
9. Ford Extended Service Plan MORE PROTECTION FOR YOUR VEHICLE You can get more protection for your new car or light truck by purchasing a Ford Extended Service Plan (Ford ESP). Ford ESP is the only service contract backed by Ford Motor Company or Ford Motor Service Company.
10. Dispute Settlement Board DO YOU NEED THE DISPUTE SETTLEMENT BOARD? Your satisfaction is important to Ford Motor Company and to your dealer. Experience has shown that our customers have been very successful in achieving satisfaction by following the three-step procedure outlined on the front page of this booklet.
11. State warranty enforcement laws These state laws - sometimes called “lemon laws” - allow owners to receive a replacement vehicle or a refund of the purchase price, under certain circumstances. The laws vary from state to state. To the extent your state law allows, Ford Motor Company requires that you first send us a written notification of any defects or non-conformities that you have experienced with your vehicle.
12. Important information about ambulance conversions Ford vehicles are suitable for producing ambulances only if equipped with the Ford Ambulance Prep Package. In addition, Ford urges ambulance manufacturers to follow the recommendations of the Ford Incomplete Vehicle Manual and the Ford Truck Body Builders Layout Book (and pertinent supplements).
