Use and Care Manual

One Year Limited Warranty applying to:
®
s o l u t i o n s
®
s o l u t i o n s
website: www.oortex.com
Claim forms can be requested from: CustomerService@FloortexLLC.c
om
or can be downloaded from: www.
Cleartex Evolutionmat - Long&Strong - Desktex
Doortex - Viztex (non-glass) - Hometex
oortex.com
This WARRANT Y IS VOID under certain conditions, including but not li
mited to: No proof
of purchase; placement of furniture or other excessively heavy objects on the product;
use of product in an application not recommended by Floortex for that particular model;
cutting or altering of the product in any way by any individual or company other than
Floortex or its designated agent; or use of the product o
utdoors (except Doortex
products speci
ed for outdoor use). Damage to the product as a result of abuse, misuse,
misapplication, neglect, accident, disaster, alteration or modi
cation will VOID THE
WARRANTY.
Normal wear and tear, including but not speci cally limited to, marring and scu ng is not
covered under the warranty. To apply for a replacement, submit a Warranty Claim Form
complete with dated sales receipt or purchase order and an image of the mat in
application and of the speci
c damage. Floortex reserves the right to request damaged
products be returned to the factory for inspection before sending replacement product.
A shipping and handling fee will be charged for all warranty replacements.
Contact Floortex for further details using [e-mail]
Some models may no longer be available. In warranties involving discontinued product,
match the original type purchased or if no replacement is available, Floortex may retract
the warranty.
This warranty does not cover damage from accidents, misuse, abuse, or improper
handling. In no case shall Floortex’s liability under any other remedy prescribed by law
exceed the purchase price.
After 6 months of purchase date, claims are limited to 1 replacement per product
purchased, and Floortex will not be obligated to replace any product which has previously
been replaced under this warranty.
The warranty only applies to the original purchaser. Should any product during
the wa
rranty period, in Floortex’s sole opinion, prove to be defective in material and/or
workmanship under normal usage, Floortex will, at its option, replace the product at no
charge (except as otherwise stated herein) provided that the product has not been
subjected to abuse, misuse, misapplication, neglect, accident, disaster, alteration or
modi
cation.
Floorex provides a One Year Limited Warranty on all the company’s Cleartex
Evolutionmat Chair Mats, Long & Strong Runners, Desktex, Viztex (non-glass) and
Hometex Biosafe products - which guarantees them to be free from any defects in
material and workmanship at the time of sale to the original purchaser - and will not crack,
chip, break or shatter under normal usage.
ISSUE 1 - 01 01 2024