Installation and User Guide Saros™ PTZ DM-Series Camera i 427-0200-00-12 - Revision 110 - May 2021 This document does not contain any export-controlled information.
© 2021 FLIR Systems, Inc. All rights reserved worldwide. No parts of this manual, in whole or in part, may be copied, photocopied, translated, or transmitted to any electronic medium or machine readable form without the prior written permission of FLIR Systems, Inc.. Names and marks appearing on the products herein are either registered trademarks or trademarks of FLIR Systems, Inc. and/or its subsidiaries.
Product Registration and Warranty Information Register your Product with FLIR at https://customer.flir.com. For warranty information, see https://www.flir.com/support-center/warranty/security/flir-security-productwarranties/. 427-0200-00-12 - Revision 110 - May 2021 This document does not contain any export-controlled information.
Table of Contents 1. Camera Overview ........................................................................................................................ 1 1.1 Camera Dimensions ............................................................................................................ 2 1.2 Camera Specifications ......................................................................................................... 2 2. Installation .................................................................
Table of Contents 4.7.2 802.1x .................................................................................................................. 41 4.7.3 TLS/HTTPS .......................................................................................................... 41 4.7.4 Services ............................................................................................................... 41 4.8 ONVIF Page .....................................................................................
Camera Overview 1 Camera Overview The Saros PTZ DM-Series cameras include a thermal sensor; a 4K visible light camera; audio; and digital I/O. When the camera is connected to an IP network, it functions as a server, providing services such as camera control, video streaming, and network communications. The server uses an open, standardsbased communication protocol to communicate with FLIR and third-party video management system (VMS) clients, including systems that are compatible with ONVIF®.
Camera Overview 1.1 Camera Dimensions 1.2 Camera Specifications Array Format DM-6XX models: 640x512 DM-3XX models: 320x256 Sensor Technology Long-Life, Uncooled VOx Microbolometer Pixel Pitch 12 µm Frame Rate Thermal Camera Optical Characteristics Video Model Thermal FOV Focal Length Visible FOV DM-392 92° × 69° 2.3 mm 110° x 59° DM-350 50° × 38° 4.3 mm 110° x 59° DM-324 24° × 18° 9.1 mm 55° x 30° DM-312 12° × 9° 18 mm 36° x 20° DM-695 95° × 72° 4.
Camera Overview Visible: Up to 1080p on each stream at 30 FPS each. With 4K, one stream at 30 FPS, or one stream at 15 FPS and second stream at 30 FPS up to 1080p.
Camera Overview Visible Light Camera Storage Temperature Range -40°C to 85°C Humidity 10-90% relative Shock IEC 60068-2-27 Vibe IEC 60068-2-64 Compliance & Certifications FCC Part 15 (Subpart B, class A); CE Marked; RoHS; WEEE (Waste Electrical and Electronic Equipment Directive) Sensor Type Full HD 4K 1/2.
Installation 2 Installation This camera can be installed outdoors or indoors. For outdoor installation, FLIR recommends: · Always using weatherproof equipment, such as boxes, receptacles, connectors, etc. · For electrical wiring, using the properly rated sheathed cables for conditions to which the cable will be exposed (for example, moisture, heat, UV, physical requirements, etc.). · Planning ahead to determine where to install infrastructure weatherproof equipment.
Installation · Safety: Cables and electrical cords should be routed in a manner that prevents safety hazards, such as from tripping, wire fraying, overheating, etc. Ensure that nothing rests on the unit’s cables or power cords. · Ample Air Circulation: Leave enough space around the unit to allow free air circulation. · Cabling Considerations: Units should be placed in locations that are optimal for the type of video cabling used between the unit and the cameras and external devices.
Installation 2.4 Mounting the Camera The following accessories and adapters are available for mounting the camera: · Wall Mount Bracket CX-ARMX-G3 · Corner Adapter CX-CRNR-G3 · Wall Mount Bracket with Power Box CX-ELBX-G3 · Pole Adapter CX-POLE-G3 · Gooseneck Mount with Power Box CX-GSNK-G3 2.4.1 Securing the Camera When using either Wall Mount Bracket CX-ARMX-G3 or Wall Mount Bracket with Power Box CX-ELBXG3 with a Saros PTZ DM-Series camera, you need to secure the camera using a safety lanyard. 1.
Installation Pendant Cap Screw Pendant Cap Screw Holes on Camera 8. Securely tighten the pendant cap screw into the camera. The screw prevents the camera from rotating. 9. Try to rotate the camera and make sure it is not possible to rotate the camera. Warning: If the camera can be rotated, it could become loose and fall. 2.4.2 Wall Mount Bracket CX-ARMX-G3 Wall mount bracket (1.5 inch threaded). Item Wall mount bracket Parts package Quick install guide Details CX-ARMX-G3 No.
Installation Step 1 Step 2 Step 3 Place the smaller, green sponge inside the bracket and route the cables through the center of it, as shown. You might need to cut a slit in the sponge. Place the larger, black sponge inside the bracket, as shown. Route the cables through the pre-cut cross in the sponge. Route the cables through the bracket.
Installation CX-ARMX-G3 dimensions 2.4.3 Wall Mount Bracket with Power Box CX-ELBX-G3 What's in the Box Item Details Wall mount bracket with power CX-ELBX-G3 box Parts package NO. 3 Allen Key NO. 5 Allen Key Sponge Hex Head Cap screw M6 x 20 (stainless steel) Cable gland Quick Install Guide (this document) Qty 1 1 1 1 2 1 1 427-0200-00-12 - Revision 110 - May 2021 This document does not contain any export-controlled information.
Installation Step 1 Step 2 Step 3 Place the sponge inside the bracket and route the cables through the center of it, as shown. You might need to cut a slit in the sponge. Route the cables through the bracket. Follow camera instructions to assemble the pendant cap. Use the Allen key and a hex head cap screw to assemble and firmly affix the camera's pendant cap to the bracket. Step 4 Step 5 Step 6 Affix the power box to the wall or to the column. Attach the bracket to the power box.
Installation 2.4.4 Gooseneck Mount with Power Box CX-GSNK-G3 Gooseneck mount (1.5 inch threaded) with IP68 power box. Item Details Gooseneck bracket and CX-GSNK-G3 box power box CX-GSNK-G3 gooseneck pipe Accessory box No. 2 Allen key No. 3 Allen key No. 5 Allen key No. 6 Allen key M4x8 hex cap double washer Quick install guide Summarized below Qty 1 1 1 1 1 1 2 1 Step 1 Step 2 Step 3 Fix backplate on mounting surface. Assemble power box and tighten screws with No. 6 Allen key.
Installation CX-GSNK-G3 dimensions 2.4.5 Mount Adapters The following mount adapters are available for the camera: · Corner Adapter CX-CRNR-G3 · Pole Adapter CX-POLE-G3 2.4.5.1 Corner Adapter CX-CRNR-G3 90-degree exterior angle corner adapter for CX-xxxx-G3 mounts.
Installation Step 1 Step 2 Step 3 Join parts 1 and 2 together. Tighten hex head cap screws (clockwise). Fix assembled corner adapter to the wall. Step 4 · When using a wall mount bracket (pictured), affix the wall mount bracket onto the corner adapter with washers in the front and screw nuts at the back. · When using a power box, affix the power box onto the corner adapter.
Installation 2.4.5.2 Pole Adapter CX-POLE-G3 Pole adapter for CX-xxxx-G3 mounts, including 2.5-8.5 inch straps. Item Pole mount adapter Accessory bag Quick install guide Details CX-POLE-G3 8.5" ring Stainless streel truss head screw M8*20 Stainless steel truss head screw M8*30 M8 washer M8 screw nut M8 spring washer Summarized below Qty 1 3 4 4 4 4 4 1 Step 2 Step 1 Thread the hoops through the CX-POLE-G3.
Installation 2.5 Camera Connections Connectors Connector Connection 1 DC12V IN If using a 12 VDC power supply, connect its wires to the two-pin power connector. 2 UPOE Attach a Cat 5e or Cat 6 cable from the network switch to the RJ45 connector for a 10/100/1000 Mbps Ethernet and Universal PoE connection. If using Universal PoE, FLIR recommends using a FLIR CP-POE-60W-xx or equivalent power injector. Verify that the UPOE connector LEDs are steady green and flashing yellow.
Installation Warning This product contains a battery that is soldered to the PCB. There is a risk of explosion if the battery is replaced by an incorrect type. Do not replace the battery. The battery should be disposed of in accordance with the battery manufacturer’s instructions. 2.6 Initial Networking Configuration By default, DHCP is enabled on the camera and a DHCP server on the network assigns the camera an IP address. If there is no DHCP server on the network, the IP address defaults to 192.168.0.
Installation 2. Authenticate the camera. Right-click the camera and select Login, or click the Login icon in the navigation bar. In the DNA - Login window, type the password for the admin user (default: admin). Then, click Login. In the DNA Discover List, verify that the camera's status is Online and Authenticated. 3. Configure the camera’s networking settings. Right-click the camera and select IP Setup, or click the IP Setup icon in the navigation bar.
Installation To configure the camera for networking using the camera’s web page: 1. Open the camera’s web page either by double-clicking the camera in the DNA Discover List or by typing the camera’s IP address in a web browser’s address bar. The camera's web page supports the latest versions of popular web browsers. 2. On the login screen, type admin for the user name and the password for the admin user (default: admin).
Installation For more information about these settings, see Network Page. 5. Click Save. If you have made any changes on the Network page, the camera reboots. 427-0200-00-12 - Revision 110 - May 2021 This document does not contain any export-controlled information.
Operation 3 Operation This chapter includes information about how to access the camera and how to operate it using the View Settings page. 3.1 Accessing the Camera To operate the camera, you first need to access it. You can access the camera by logging in to the camera's web page. To log in to the camera's web page: 1. Do one of the following: o In the FLIR Discovery Network Assistant (DNA) tool, double-click the camera in the Discover List.
Operation 3.2 View Settings Home Page The View Settings page displays live video images of the selected view. When a user assigned the expert or admin role logs in to the camera's web page, the page also displays View Settings menus along the left side banner and other options. View Settings page for users assigned the admin or expert role Live Video You can select to view visible (V) or thermal (T) live video images.
Operation Tips · The zoom functions independently for each camera sensor. For example, zooming in when viewing thermal images does not affect visible images or video streams. · Zooming in and out affects the video streams, unlike the Live Video Refresh Rate setting. System Settings and Other Options Users assigned the admin or expert role can click System Settings to configure the camera. For more information, see the Configuration chapter. Additional choices are for Help and Logout. 3.2.
Operation When one stream's resolution is set to 3840x2160, the camera supports the following resolutions for the other stream: One visible stream Resolution 3840x2160 Frame rate > 15 FPS Other visible stream Resolution 640x480 1280x720 1920x1080 Frame rate Thermal 1 Codec options are H.264 or MJPEG. The resolution is 640x512 and the Frame Rate range is 5-30 FPS.
Operation If more than one camera is providing multicast streams on the network, make sure the Destination Network IP address is unique for each camera (the Destination Port can be reused). By default, the port assignment is unique per stream. The time-to-live field controls the ability of IP packets to traverse network boundaries. A value of 1 restricts the stream to the same subnet. Greater values allow increasing access between networks.
Operation Advanced Settings · Night Mode—Set the visible video to o Color (day mode) o B/W (night mode) o Auto (default)—Automatically switches the visible video mode according to light level. When Night Mode is set to Auto, you can set the thresholds at which the visible video switches from black and white to color (Night to Day Threshold) and vice versa (Day to Night Threshold).
Operation o 3D Noise Reduction—Provides superior noise reduction and is recommended for use in extra lowlight conditions. It is especially useful for reducing blur with moving objects. 3D noise reduction reduces image noise/snow in low-light conditions by comparing adjacent frames. A higher level of 3D noise reduction generates relatively enhanced noise reduction, although it creates more motion blur than 2D noise reduction on moving objects. Four settings are available: Off, Low, Mid, High.
Operation AGC ROI The camera's Automatic Gain Control (AGC) algorithm adjusts the thermal video according to the region of interest (ROI). By default, the ROI is Full screen; the camera's AGC algorithm considers the entire image. In some cases, defining an ROI that excludes a portion of the screen can improve the image. For example, the sky is generally very cold. Defining the ROI to exclude the sky might improve contrast in the rest of the image.
Operation Tip Changes to the default contrast setting affect scenes with little temperature variation more than they affect scenes with greater temperature variation. · Sharpness (DDE Gain)—Enhances image details and/or suppresses fixed pattern noise. Range 0 to 100. · AGC Filter—Determines how quickly a scene adjusts when a hot object appears (or disappears) within the AGC ROI.
Operation · For external I/O connections, set the current state for the input and output pins, as shown at right. You can configure the external I/O connections, including the number of external input and output pins, on the I/O Devices Page in System Settings. 3.2.
Operation · Move the camera to a preset position, edit a preset name, or delete a preset: Under Preset Position, click Presets. The list of presets appears, in ascending index number order. · Disable or enable the camera's mechanic flip feature By default, Mechanical Flip is set to On and the camera can continuously track an object passing under the camera. When a tilting camera reaches its maximum angle, it pans 180° and then continues tilting to keep tracking the object.
Operation 3.2.7 Georeference Page Use the Georeference page to specify the camera's geographical location and mounting position. For geographical location, specify: o Latitude, in degrees North or South o Longitude, in degrees East or West Tip To obtain the camera's latitude and longitude, use a map or a mobile GPS device.
Configuration 4 Configuration Users assigned the admin or expert role can click System Settings on the View Settings page to configure: · Networking · Date and time · User accounts and passwords · Audio parameters · I/O devices · ONVIF interface In addition, you can use the Firmware & Info page to upgrade the camera's firmware, reset the camera to its factory defaults, reboot the camera, and configure other parameters. 4.
Configuration Caution After changing the camera's IP address, the PC you are using to access the camera's web page might no longer be on the same network as the camera and can no longer access the camera's web page. To access the camera web page again, change the PC's IP address to be on the same network as the camera. When the IP address mode is DHCP, you can set the DNS Mode to DHCP or Static. When the IP address mode is Static, the DNS Mode is also Static.
Configuration When set to Manual, you can copy the local PC's time or specify the hour, minute, second, and date. When set to NTP, you can specify whether the camera obtains the NTP server information from the DHCP server on the network, or manually enter the NTP server information After setting the date and time parameters, click Save at the bottom of the page. The camera requires a reboot, and a confirmation prompt appears. 4.
Configuration Role Access expert Cannot manage users: · Cannot add/edit/delete users · Cannot change passwords Can access and use all other View Settings and System Settings pages, menus, controls, and settings admin, including the default admin user Can access and use all of the camera's web pages, including adding/editing/deleting users (but cannot delete the default admin user), and setting all passwords All roles can access the camera's video streams, which require authentication.
Configuration 4.5 Audio Page The Audio page provides configuration settings for the camera's audio input and output. The On/Off buttons affect all audio input and output. Turning audio off immediately turns off all camera audio. Audio In When audio is On, the following audio input settings appear: · Encoding—G.711. · Bit Rate—The camera supports an audio input bit rate of 64 kilobits per second (kbps). · Sampling Rate—The camera supports a sample rate of 8 kHz.
Configuration The following settings for the device managing the external I/O connections are available: · Enabled or Disabled · Device IP address and port · Input and output base addresses You can define the number of input and output pins the device manages.
Configuration 4.7 Cyber Page The Cyber page provides security configuration settings for: · Certificates · IEEE 802.1x-compliant communication · Transport Layer Security (TLS) and secure HTTP (HTTPS) communication · Other cybersecurity services Changes to the security configuration settings on the Cyber page do not immediately take effect. To apply changes, click Save and then reboot the camera. 4.7.1 Certificates Before you can enable TLS/HTTPS or 802.
Configuration To generate and install a self-signed certificate for TLS/HTTPS: 1. In the Certificates section and Certification area, select TLS/HTTPS and Self-Signed. 2. Enter information such as country code, city name, and organization name. 3. Click Create Certificate. 4. Allow 15 seconds for the camera to generate the certificate, at which point a confirmation appears. To upload a self-signed or third-party CA signed certificate for TLS/HTTPS or for 802.1x: 1.
Configuration 4.7.2 802.1x Enable or disable IEEE 802.1x-compliant TLS communication. Provide an Identity and Private Key Password. Changing these settings does not immediately take effect. To apply a change to these settings, click Save and then reboot the camera. 4.7.3 TLS/HTTPS Enable or disable camera control using Transport Layer Security (TLS)/secure HTTP (HTTPS). Enable or disable HTTPS redirect. Changes to these settings do not immediately take effect.
Configuration Firewall Settings For enhanced security, the camera has a firewall that you can enable by clicking On. By default, when you enable the firewall, the following services are set to Allow, which means they remain enabled and their default ports remain open: · · · · · · · · SSH FTP RTSP UPNP Nexus Discovery Nexus SDK TRK ICMP To disable a service and its default port, click Block. Caution Disabling services and ports can affect product functionality.
Configuration o Thermal Sharpness Toggle—Toggles through thermal video sharpness settings. o P&T Start Tour—Initiates a tour of the pan and tilt preset positions (see PTZ Page). o P&T Stop Tour—Stops the tour of the pan and tilt preset positions. 4.
Configuration Factory Defaults Click Full Reset to return the camera its original factory configuration. Click Partial Reset to keep the camera's current network and IP settings, but return all other settings to the factory configuration. Click Reboot to cause the camera to power cycle and reinstall configuration files.
Maintenance and Troubleshooting Tips 5 Maintenance and Troubleshooting Tips If help is needed during installation, operation, or configuration, contact the local FLIR representative, or visit the FLIR Support Center at: https://support.flir.com/. FLIR Systems, Inc. offers a comprehensive selection of training courses to help get the best performance and value from the thermal imaging camera. Find out more at the FLIR training web page: https://www.flir.com/support-center/training/. 5.
Maintenance and Troubleshooting Tips At certain times of the day, such as just before dawn, the objects in the scene may all be roughly the same temperature. Compare this to imagery right after sunset, when objects in the scene may be radiating heat energy that has been absorbed during the day due to solar loading. Greater temperature differences in the scene will allow the thermal sensor to produce high-contrast imagery.
FLIR Systems, Inc. 6769 Hollister Ave Goleta, CA 93117 USA Corporate Headquarters FLIR Systems, Inc. 27700 SW Parkway Ave. Wilsonville, OR 97070 USA Support: https://support.flir.com/ Document: 427-0200-00-12 Revision: 110 Date: May 2021 This document does not contain any export-controlled information.
