Warranty

Customer Service & Warranty
 What does "Lifetime Warranty" mean?
Fiskars products are warranted to the consumer purchaser to be free of defects in material and workmanship
for as long as the consumer owns the product. Warranty does not cover sharpening, normal wear and tear,
environmental factors, accidental damage, misuse, industrial/commercial use.
At Fiskars Brands, Inc.'s option, defective product will be repaired, replaced or substituted with a product of
equal value. For more details, call Fiskars Brands, Inc. at 1-866-348-5661. This warranty gives you specific
legal rights, and you may also have other rights, which may vary from state to state.
If you feel you have a defective item, please visit our Customer Service page to review the options for
submitting a warranty claim.
 Where do I get replacement parts?
Many (not all) of our products have replacement parts available (e.g. springs, locks, nuts, bolts). Please
contact customer service at 1-866-348-5661 or using our online form to see if parts are available.
Please be prepared with the following information when you call:
-Product model number, UPC code number or a detailed description of the product (color, length, etc.)
-A description of the part that needs to be replaced
 Does Fiskars have an Angel Policy regarding use of crafting tools?
Yes, we do. The permitted use of FISKARS
®
Craft Tools and Proprietary Craft Designs are as follows:
CRAFT TOOLS
Fiskars Brands, Inc. manufactures and sells a wide range of FISKARS
®
branded craft tools, fully anticipating
that our innovative customers will use these tools to create decorative and functional items. Customers need
not secure the prior consent or approval of Fiskars Brands, Inc. to use our FISKARS
®
branded craft tools to
make their own unique and original creations, even if these unique and original creations are sold to others.
SAMPLE CRAFT PROJECTS
Fiskars Brands, Inc. will occasionally make available to our customers suggested designs or sample projects
(“Craft Projects”) utilizing our FISKARS
®
branded craft tools. Our customers are granted a limited license to
create the products described in our Craft Projects for personal use and also limited commercial use.
Customers are free to sell products resulting from the Craft Projects up to a maximum of 100 products; sales
beyond this limit must first be approved in writing by an authorized representative of Fiskars Brands, Inc.