Installation Guide

45
TROUBLESHOOTING
All models
PROBLEM POSSIBLE CAUSES WHAT TO DO
Unfamiliar
noises.
Cabinet not stable or level. Refer to sections ‘Installation
instructions’ or ’ActiveSmart™ user
warnings and sounds’ .
Freezer is defrosting.
Water in the
vegetable bins.
Condensation is formed by
the water produced by fruit
and vegetables.
A small amount of condensation is
beneficial for fruit and vegetable
storage.
Wipe out water with a cloth.
Set humidity slide to
low humidity setting
Exterior of
cabinet is warm.
This is normal.
Warm spot on
central door
seal. (French
door models
only).
You may feel a warm spot
at times on the central seal
between the two refrigerator
doors.
This is perfectly normal and is part
of the normal refrigerator operation.
Condensation
on outside of
refrigerator/
freezer.
Not unusual during periods of
high humidity.
Wipe dry.
Condensation
inside fresh food
compartment.
Frequent or long door
openings.
Minimize door openings.
Door gasket leaking. Check that gasket is sitting flat and
sealing tightly.
Not unusual during periods of
high humidity.
Wipe dry.
Door handles
out of
alignment.
With time and usage,
movement may occur.
Refer to section ‘Installation
instructions’.
Tray/bin does
not slide in and
out evenly.
Packaging trapped. Check to ensure no food or
packaging is trapped behind the
tray/bin.
Runners not extending fully. Holding onto sides of tray/bin,
extend the runners fully by using a
firm pull — this will reset the runner.
Appliance
operating
inefficiently.
Accumulation of dust on or
behind the rear compartment
cover.
Refer to section ‘Cleaning and caring
for your refrigerator’.
If problem persists please contact
Customer Care.