How-To Guide

37
Chapter "Troubleshooting"
| evation
8 TROUBLESHOOTING
1. If your e-bike or drive system does not function as desired, first check
whether the fault can be rectified using the following overview table
"Troubleshooting".
2. If necessary, contact a Fazua Servicepartner or visit the Fazua service
platform (www.fazua.com/help), if:
• the error is not listed in the overview table,
• the error is listed in the overview table, but it cannot be corrected
in the way described here or you are unsure.
OVERVIEW TABLE "TROUBLESHOOTING"
Problem possible Reason / Solution
The engine feels
weaker than usual.
The drive system is brand new.
► Wait until the drive system is "run in". The drive
system needs a few miles to develop its full
power.
It is very hot and the heat management of the battery
and/or drivepack limits the performance.
It is very cold, so the lithium-ion battery does not
provide the usual performance.
The drivepack cannot
be clicked out of the
down tube.
The locker is defective. Dirt could block the locker.
Maybe you rode without a drivepack in bad weather
conditions.
► Contact a Fazua Servicepartner.
The drivepack makes
buzzing noises.
The polygon sleeve moves.
► Contact a Fazua Servicepartner.
The drivepack makes
clicking noises.
The polygon coupling was loaded on one side.
► Push the polygon coupling back into its original
position to mobilize it again.
The upper LED on
the remote lights up/
flashes red.
There is a connection error between drivepack and
bottom bracket.
Contamination at the interface may prevent the
connection.
► Clean the interface between the bottom bracket
and the drivepack.