Product Manual

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SUPPORT
Success Coach:
We know that AAC technology is often abandoned due to a frustrating user experience.
Every customer has different needs and expectations of their AAC technology, so we provide live,
personalized, one-on-one coaching and support through our Success Coach program.
EyeTech™ has designed this program to support your unique goals, so you can utilize EyeOn as a
seamless extension of yourself. Our Success Coaches are equipped to help you do just that!
Our Success Coach team consists of:
• Speech language pathologists (SLP)
• Special educators
• Occupational therapists
• Other rehabilitation professionals
The Success coaches will assist with:
• Device customization and programming
• Training in vocabulary programs available in Eyetech products
• Strategies for teachers, therapists, families and other support staff
Upon receipt of your EyeOn device, Eyetech will work with you to schedule your first success coach
session.
Support & Troubleshooting:
Our Success Coach team can be contacted with any technical or general questions related to your EyeOn
device. Your success coach will engage with our internal Technical and Engineering teams to ensure you
get the support you need.
[e-mail]
1-888-539-3832, Ext 106