2001 HOT BEVERAGE SYSTEM Operation and Service Manual Software Version 6.
SUPREMA 2001 - OPERATION & SERVICE MANUAL TABLE OF CONTENTS This table contains integrated hyperlinks (identified in blue or purple). If viewing this file on a computer, click on the section you would like to see and you will be linked there automatically. OVERVIEW OF COMPONENTS ............................. 4 OPERATION INFORMATION ................................30 Resetting Coffee and Chocolate Refill Messages ............................. 30 Priming the Chocolate Pump ..........................
SUPREMA 2001 - OPERATION & SERVICE MANUAL DIFFERENCES BETWEEN THE VISTA 3 AND THE SUPREMA Although the Vista NT models and the Suprema 2001 are fairly similar models, there are some major differences that should be noted. These differences are outlined below. HARDWARE • The front door has been redesigned to have a more modern look. • The color scheme of the complete unit has changed to black with gold trim.
SUPREMA 2001 - OPERATION & SERVICE MANUAL OVERVIEW OF SUPREMA COMPONENTS SELECTION PANELS & INTERIOR DOOR PANELS SET-UP - Provides access to the programming and to the configuration of the machine. FREE/COIN - Toggles the machine from "FREE" mode to "COIN" mode. Red indicator LED will be lit when the machine is in "FREE" mode. Suprema Interior Door Panel OPEN BREWER / RESET PRODUCT - This button is red to simplify identification for the caretaker. It opens the brewer to perform maintenance.
SUPREMA 2001 - OPERATION & SERVICE MANUAL UNPACKING & SETTING UP THE EQUIPMENT UNPACKING THE EQUIPMENT !Note: Prior to signing for any type of delivery, check all packages for shipping related damage. Check the shipping carton for shipping damage, prior to signing for the delivery. If any damage is evident, indicate the damage on the delivery slip before signing. Make certain that the driver signs in recognition of the damage. The carton left the factory free from damage.
SUPREMA 2001 - OPERATION & SERVICE MANUAL REMOVING SHIPPING MATERIALS 2. Lift and place the coffee maker onto your workbench. WARNING: Never lift the machine by placing your hand underneath the front door. It is not designed to support the weight of the machine, and serious personal injury and/or damage to the unit may occur. 3. Open the outer and inner doors. a) There are two sets of keys attached to an envelope on the service cord. The keys numbered 8625 are for the outer door.
SUPREMA 2001 - OPERATION & SERVICE MANUAL APPLYING THE FASCIA 7. Apply the fascia to the Suprema front door. a) Peel the backing paper from the rear of the fascia (Figure 3). b) Align the fascia inside the plastic trim around the selection panel, making certain that the fascia does not interfere with the buttons. c) Once aligned, press the fascia firmly in place (Figure 4). !Note: Do not apply any pressure to the fascia until it is placed in the proper position.
SUPREMA 2001 - OPERATION & SERVICE MANUAL INSTALLING THE CARAFE TRAY, CUP STAND AND GRAPHICS BEZEL 10. Install the carafe tray, cup stand and graphics bezel. a) Install the carafe tray as illustrated below. Once done, install the cup stand on top of the carafe tray. b) Install the bezel by first inserting the tabs on bottom if it into the notches on the door. Push the top of the bezel into the door until it clips in place. ◄ Install the carafe tray (and grill) and the cup stand (and grill).
SUPREMA 2001 - OPERATION & SERVICE MANUAL INSTALLATION AT AN ACCOUNT This section will assist you with the initial installation, taking into account several possible circumstances. While not all can be described here, this information can be used in nearly all types of plumbing you will encounter at a new account. PLACEMENT OF THE EQUIPMENT The location of the coffee maker placement at an account is a decision that is made with the contact person at that account.
SUPREMA 2001 - OPERATION & SERVICE MANUAL CONNECTING TO A WATER SUPPLY WARNING: Be certain of the type of water supply line you tap into. DO NOT connect the coffee maker0 11.04 184.2 677E(9nnec(r12.8(e) sp(9ecn-0.1(k)-le(9e17.8( 7)-5.
SUPREMA 2001 - OPERATION & SERVICE MANUAL RUNNING COPPER TUBING If the position of the coffee maker is near the water source, by far the simplest route for the tubing is along the baseboard or straight down the wall. In both cases, the tubing should be secured to the wall with self-adhesive or nail-on tubing clips. In other cases, it may be practical to run tubing over the top of suspended ceilings. This helps to run the water longer distances, up to 200 feet, with no tube showing.
SUPREMA 2001 - OPERATION & SERVICE MANUAL FINISHING TOUCHES 1. Position the carafe tray/grill and the cup tray/grill on the coffee maker. 2. Follow this checklist before leaving the account. " " " " " " " Fill the ingredient dispensers with coffee. Reset the coffee indicator messages (if used). Fill the chocolate container with syrup. Reset the indicator message (if used). Install a waste bag into the waste container. Test the water temperature with a thermometer. Test brew a cup of coffee.
SUPREMA 2001 - OPERATION & SERVICE MANUAL PROGRAMMING THE EQUIPMENT !Note: The first section of the "SET-UP" mode displays all the counters. These counters can be reset while in this mode. The following table lists all the counters in the order in which they appear at the beginning of the "SET-UP" mode; While in the “SETUP” mode, pressing the “SETUP” button once again will exit this mode and save all changes made to the programming.
SUPREMA 2001 - OPERATION & SERVICE MANUAL COIN DISPENSE The "COIN DISPENSE" menu will only appear and function if the coffee maker is in "COIN" mode. If the coffee maker is in "FREE" mode, this feature will be completely disabled and the message will not appear on the display. 1. To dispense coins, scroll in the "SET-UP" until the display reads, COIN DISPENSE 5¢ 10¢ 25¢ $Tip: a) To dispense nickels, press the "COFFEE" button. b) To dispense dimes, press the "50/50" button.
SUPREMA 2001 - OPERATION & SERVICE MANUAL TOTAL COUNTER RESET This software contains a special access code that enables the service person to reset all the counters to zero, including the "VEND TOTAL" counter. This operation should be performed before a unit is re-installed in the field. 1. To perform a "TOTAL COUNTER RESET", a) Switch the power to the coffee maker "OFF" (switch is at the rear of the unit). b) Press the "SET-UP" mode button on the inside door panel and keep it depressed.
SUPREMA 2001 - OPERATION & SERVICE MANUAL SET-UP MODE & ACCESS CODE After scrolling past all of the counters, an access code is required to get into the "SETUP" section of the software. This section allows changes to be made to the computer programming. The procedures are outlined below. $Tip: To bypass the counters and go directly to the access code menu, press the hidden “DOWN” menu scroll button, after pressing the “SETUP” button. 1. Enter the factory pre-set access code.
SUPREMA 2001 - OPERATION & SERVICE MANUAL Reminder: The “INCREASE” (+) and “DECREASE” (-) buttons are located to the right of the “START” button, and the “MENU SCROLL UP” and “MENU SCROLL DOWN” buttons are located to the left of the “START” button. See page 4 for illustration. PRODUCT ON/OFF This feature allows you to run a complete coffee or hot chocolate cycle (including the two pauses) without any product being dispensed (no coffee or chocolate).
SUPREMA 2001 - OPERATION & SERVICE MANUAL SETTING WATER 1. To adjust water settings, press the "UP" button on the hidden menu scroll buttons and scroll until the following message appears, !Note: The minimum allowable setting for water is 0.5 seconds, and the maximum is 8.0 seconds for coffee water and 20.0 seconds for "HOT WATER". !Note: When adjusting the water level for the “CAFE MOCHA”, only the chocolate valve timing is adjusted.
SUPREMA 2001 - OPERATION & SERVICE MANUAL ENABLING SWITCHES 1. To enable the switches and functions that are required, press the "UP" button on the hidden menu scroll buttons and scroll until the following message appears, ENABLE SWITCH PRESS a) Press the "START" button to enter set mode. !Note: b) On initial set-up, all the LED's will be illuminated at this point, meaning that everything is switched "ON".
SUPREMA 2001 - OPERATION & SERVICE MANUAL SETTING THE DEFAULT 1. To program the default settings, press the "UP" button on the hidden menu scroll buttons and scroll until the following message appears, SET DEFAULT PRESS a) Press the "START" button to enter the set mode. b) The LED's that correspond to the current default setting will now be illuminated. c) To change the default, press the buttons on the selection panel for the new default settings.
SUPREMA 2001 - OPERATION & SERVICE MANUAL SETTING BOTTOM PAUSE The bottom pause stops the piston before the pour spout area, creating a vacuum and allowing time for the liquid coffee to be pulled through the coffee grounds and the filter. If this setting is too low, it may create brewer flooding problems as there is not enough time to draw all the liquid from the brew chamber into the brewer cylinder. 1.
SUPREMA 2001 - OPERATION & SERVICE MANUAL SETTING THE FREQUENCY OF MESSAGES 1. To program the frequency of messages, press the "UP" button on the hidden menu scroll buttons and scroll until the following message appears, FREQ. OF MESSAGE PRESS a) Press the "START" button to enter the set mode. b) Using the hidden setting adjustment buttons, increase or decrease the timing for the frequency at which the messages are to appear.
SUPREMA 2001 - OPERATION & SERVICE MANUAL SETTING BOTTOM PAUSE DELAY This feature allows a delay in the position of the bottom pause to obtain maximum vacuum and capacity in the brewer. For example, if this setting is at 0.5 seconds, the bottom pause will occur 0.5 seconds after the switch reads the pause position on the cam. The piston will stop lower in the cylinder, creating more vacuum and increasing the quantity of liquid that can be pulled into the cylinder. 1.
SUPREMA 2001 - OPERATION & SERVICE MANUAL FREE VEND KEY SWITCH SET-UP The free vend key switch allows the operator to perform one of two functions. % MOMENTARY - this allows you to brew one free cup of coffee or chocolate when the unit is in coin mode by turning the switch. & TOGGLE FREE/COIN - this allows you to toggle the unit from free to coin mode (or vice versa) without using the buttons on the inside door panel, simply by turning the key and then removing it.
SUPREMA 2001 - OPERATION & SERVICE MANUAL SETTING NUMBER OF CHOCOLATE PUMP CYCLES This feature will allow you to program the number of chocolate pump cycles for any cup size. The unit is preset to the following from the factory: CUP SIZE HOT CHOCOLATE 2 cycles 2 cycles 3 cycles Small - 6 oz. Medium - 8 oz. Large - 10 oz. CAFE MOCHA 1 cycle 1 cycle 2 cycles 1.
SUPREMA 2001 - OPERATION & SERVICE MANUAL SETTING THE TEMPERATURE !Note: This feature only functions on equipment using an electronic temperature probe. $Tip: To toggle between Fahrenheit and Celsius, press the “LARGE CUP” button while in the "SET TEMPERATURE" menu. 1. To set the temperature of the water in the tank, scroll the menu that reads, SET TEMPERATURE PRESS a) Press the “START” button. The bottom row of the display will now indicate the currently programmed temperature setting.
SUPREMA 2001 - OPERATION & SERVICE MANUAL SETTING LANGUAGE The messages that appear on the LCD can be displayed in either English or French. Please note that the coffee maker will be shipped from the factory with the messages set to English. 1.
SUPREMA 2001 - OPERATION & SERVICE MANUAL SETTING THE POST-MIX The post-mix feature allows the unit to brew a larger cup size than the capacity of the brewer permits. If a 12-oz cup is required, for example, the brewer can easily dispense 9 oz, but this will not be enough to fill this larger cup. With this feature enabled and properly set, the unit will brew 9 oz from the brewer as it normally does, and the remaining 2-3 oz of liquid required to fill this cup will be dispensed by the hot water valve.
SUPREMA 2001 - OPERATION & SERVICE MANUAL LOCKING THE COUNTERS This feature will allow you to lock the counters, preventing the caretaker from resetting them. With this lock enabled, it will not be possible to reset any of the counters when in the "COUNTER" mode. If the counters need to be reset, it will be necessary to go to this menu to unlock them first. This obviously requires the "SET-UP" mode access code, limiting the number of people that can go into the programming to unlock the counters.
SUPREMA 2001 - OPERATION & SERVICE MANUAL OPERATION INFORMATION RESETTING HOPPER AND CHOCOLATE REFILL MESSAGES 1. To reset the "REFILL HOPPER" or "REFILL CHOCOLATE" messages, a) Press the red "OPEN BREWER" button on the inside door panel. The brewer will cycle and stop with the brew chamber in the raised position. b) At this point, fill the coffee hoppers and the chocolate syrup container. c) Press the "COFFEE" button on the front selection panel of the coffee maker to reset the coffee message counter.
SUPREMA 2001 - OPERATION & SERVICE MANUAL PRIMING THE CHOCOLATE PUMP !Note: When a hot chocolate equipped Suprema coffee maker is being initially set-up, or when the chocolate container in the unit gets replaced, air pockets will get trapped inside the pump. These air pockets should be flushed out before the unit is put in service, otherwise the amount of syrup being dispensed will be inconsistent on the first few of cups.
SUPREMA 2001 - OPERATION & SERVICE MANUAL GENERAL INFORMATION There are several features with this version of software that you should be aware of, and these features are outlined below. !Note: Updates to this information will be issued as soon as any changes are made and implemented into the programming. Page 32 of 60 ' If an overflow occurs during a hot chocolate cycle, the machine will stop immediately (anywhere in mid cycle).
SUPREMA 2001 - OPERATION & SERVICE MANUAL RINSE CYCLES This version of software is equipped with a rinse cycle for both the brewer and the chocolate components. This automated feature allows for simple periodic cleaning of these components. To access the rinse cycles, press the "RINSE CYCLE" button on the control panel inside the door and the following message will appear on the display, RINSE CYCLE CHOCO.
SUPREMA 2001 - OPERATION & SERVICE MANUAL BREWER RINSE CYCLE 1. Add VKI approved brewer cleaner to the brew chamber and activate the brewer rinse cycle by pressing the "RINSE CYCLE" button on the control panel inside the front door. To cancel the rinse cycle if it was pressed accidentally, press any button (except the “START” button) on the front selection panel. This will exit the rinse cycle and return the unit to the “standby” mode. a) Select the type of rinse cycle required.
SUPREMA 2001 - OPERATION & SERVICE MANUAL DOWNLOADING SOFTWARE AND TRANFERRING SETTINGS DOWNLOADING SOFTWARE UPDATES USING THE VKI DATA LINK For downloading software updates into the Suprema unit, it is necessary to purchase a VKI Data Link downloader. This device allows you to download software updates, as well as transfer settings quickly and easily from one coffee maker to another. A DB9 cable and a phone jack harness are required to interface the Data Link to the coffee maker.
SUPREMA 2001 - OPERATION & SERVICE MANUAL
SUPREMA 2001 - OPERATION & SERVICE MANUAL TRANSFERRING SETTINGS FROM ONE SUPREMA TO ANOTHER !Note: Although the identical settings will be transferred from a preprogrammed unit to a nonprogrammed unit, some fine-tuning may be required for product and water settings. This is due to slight differences with the tolerances of certain components, such as valves, motors and ingredient dispensers.
SUPREMA 2001 - OPERATION & SERVICE MANUAL STEP 2 - TRANSFERRING SETTINGS FROM THE DATA LINK DEVICE TO A SUPREMA 1. Connect the Data Link phone jack harness to the free connector on the back of the front board. 2. Press the "SET-UP" button on the back of the front board. a) The following message will appear on the display, COPY DATA LINK TO SET-UP 3. Press the “START” button on the Suprema front selection panel. a) A list of options to be transferred will then appear on the display.
SUPREMA 2001 - OPERATION & SERVICE MANUAL INDICATOR MESSAGES (in alphabetical order) MESSAGE BREWER HOME ERR PRESS POSSIBLE CAUSE CORRECTIVE ACTION The brewer is not in the home or starting position. ( ( ( ( Press the "START" button to cycle the brewer. The home switch may be defective or needs to be re-adjusted or cleaned. An electrical connection to the brewer home switch is faulty. The brewer brake may not be working properly. Adjust the brake or replace the brewer motor.
SUPREMA 2001 - OPERATION & SERVICE MANUAL MESSAGE POSSIBLE CAUSE CORRECTIVE ACTION The rear board is set for a mechanical thermostat, but the machine is equipped with an electronic temperature probe. ( Go to the “SET TEMPERATURE” menu and set the electronic temperature probe. INCOMPATIBLE SOFTWARE LEVEL The software version (EPROM) in the Data Link downloader in not compatible with this equipment and will be downloaded.
SUPREMA 2001 - OPERATION & SERVICE MANUAL MESSAGE POSSIBLE CAUSE CORRECTIVE ACTION SELECT – THEN PRESS Coffee maker is in "standby" mode. ( None required. TANK IS FILLING PLEASE WAIT Indicates that the water tank has not yet been filled with water. ( Please wait a few minutes for the tank to fill. If it takes too long, a "PLEASE CHECK WATER SOURCE" message will appear. The rear overflow catch may be full of water. ( ( Clean and dry the tank overflow catch. Verify the water level probes.
SUPREMA 2001 - OPERATION & SERVICE MANUAL REPLACING MAJOR COMPONENTS REMOVING THE BREWER 1. Press the red "OPEN BREWER" button. a) The brewer motor will cycle and stop with the chamber in the open position. 2. Release the brewer lock pin. a) Lower the lock pin by pulling it down all the way. b) Turn the pin to the left until it is directly below the flange, and release. 3. Remove the brewer from the brewer bracket. a) Gently grasp the brewer with one hand on the top, and the other hand on the bottom.
SUPREMA 2001 - OPERATION & SERVICE MANUAL REMOVING THE BREWER MOTOR 1. Remove the brewer. 2. Remove the brewer bracket. a) Loosen, but do not remove, the two top screws from the left side of the brewer bracket. b) Remove the center screw from the left side of the brewer bracket (this screw may not be used on certain types of brewer brackets). c) Lift the bracket clear of the mounting "joggle" and pull forward. d) Disconnect the brewer harness from the rear board. 3.
SUPREMA 2001 - OPERATION & SERVICE MANUAL REMOVING THE INLET VALVE 1. Switch the coffee maker "OFF". 2. Shut off the water supply. 3. Drain the water tank completely. 4. Remove the fitting from the inlet valve at the back of the machine. 5. Disconnect the two wires that go to the inlet valve. 6. Disconnect the inlet hose from the hot water tank. a) Remove the clamp securing the hose to the inlet fitting at the bottom of the water tank. b) Pull firmly on the hose to remove it. 7.
SUPREMA 2001 - OPERATION & SERVICE MANUAL REMOVING THE OUTLET VALVES 1. Turn off the water supply to the machine. 2. Switch off the power to the machine. 3. Drain the water tank to a level below the valves. a) Remove the top clip from the drain plug, then push it up to open. 4. Remove the valve cover. a) Remove the screws that secure it in place. 5. Disconnect the wires from the valve you wish to remove. a) Coffee valve wires are numbered #3 and #1-8. Hot water valve wires are numbered #2 and #1-7.
SUPREMA 2001 - OPERATION & SERVICE MANUAL REMOVING THE WATER TANK ASSEMBLY 1. Switch the coffee maker "OFF". 2. Drain the water tank. a) Place a heat-resistant and leak-proof container beneath the water tank. b) Remove the top clip on the drain plug and push the drain plug upwards. The bottom clip will act as a stopper. CAUTION: Water coming out of the water tank may be extremely hot. Use caution when removing the outlet valves. 3. Remove the brewer. 4. Disconnect the inlet hose.
SUPREMA 2001 - OPERATION & SERVICE MANUAL INSTALLING THE WATER TANK 1. Align the tank assembly on its mounting rail, and slide it into the cabinet. 2. Connect the water tank harness to the rear board. 3. Connect the temperature probe harness to the rear board. 4. Connect the wires identified in the table below.
SUPREMA 2001 - OPERATION & SERVICE MANUAL REMOVING THE HEATER ELEMENT 1. Remove the water tank. a) Refer to the "Removing the Water Tank" instructions in this manual. 2. Remove the lid assembly. a) Refer to the "Removing the Water Tank Lid" instructions in this manual. WARNING: To avoid severe burns, make absolutely certain that the heater element is not hot before proceeding! 3. Remove the two 11/16" brass nuts securing the heater element to the lid. 4. Remove the heater element. 5.
SUPREMA 2001 - OPERATION & SERVICE MANUAL REMOVING THE DRAIN VALVE To remove the drain valve on a plastic water tank, it will be necessary to drain and completely remove the tank from the coffee maker. The drain plug can only be removed from the interior of the water tank. 1. Remove the water tank. a) Refer to the "Removing the Water Tank" instructions in this manual. WARNING: To avoid severe burns, make absolutely certain that the heater element is not hot before proceeding! 2. Remove the drain valve.
SUPREMA 2001 - OPERATION & SERVICE MANUAL REMOVING THE INGREDIENT DISPENSER 1. Switch off the power to the machine. 2. Remove the brewer. 3. Slide the water tank outward. The water tank wrap supports the right side of the ingredient dispenser base 4. Release the ingredient dispenser bracket support on the left wall of the cabinet. a) Remove the screw securing the bracket to the left wall of the cabinet. b) Rotate the support backwards until it is horizontal. The ingredient dispenser will now drop. 5.
SUPREMA 2001 - OPERATION & SERVICE MANUAL REMOVING AN INGREDIENT DISPENSER MOTOR 1. Remove the ingredient dispenser. a) Refer to the "Removing Ingredient Dispenser" instructions in this manual. 2. Remove the brewer bracket. 3. Disconnect the wires to the ingredient motors. 4. Remove the ingredient dispenser bracket. a) Pull up on the ingredient dispenser bracket to free it from the joggle on the back wall of the cabinet. b) Pull the dispenser bracket towards the front of the cabinet and remove. 5.
SUPREMA 2001 - OPERATION & SERVICE MANUAL REMOVING THE REAR CIRCUIT BOARD 1. Switch the coffee maker "OFF". 2. Open the outer door. 3. Remove the waste container. 4. Remove the brewer. 5. Remove the brewer bracket. a) Loosen, but do not remove, the two screws on the left side of the brewer bracket. b) Remove the center screw (on the left side in the middle) from the brewer bracket. c) Lift the brewer bracket until it clears the mounting "joggle" and carefully pull it forward.
SUPREMA 2001 - OPERATION & SERVICE MANUAL REMOVING THE FUSE BOX ASSEMBLY 1. Switch off the machine power and disconnect the service cord from the wall outlet. 2. Remove the brewer. 3. Remove the brewer bracket assembly. 4. Disconnect the wires identified in the table below.
SUPREMA 2001 - OPERATION & SERVICE MANUAL ELECTRICAL WIRING DIAGRAMS Page 54 of 60 July 6, 2001 Suprema 2001 - Operation & Service
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G410280 SUPREMA HARNAIS, RÉSERVOIRE, EAU CHAUDE / WATER TANK HARNESS SUPREMA 2001 - OPERATION & SERVICE MANUAL Suprema 2001 - Operation & Service July 6, 2001 Page 57 of 60
SUPREMA 2001 - OPERATION & SERVICE MANUAL COIN CHANGER INSTALLATION INSTALLING THE COIN CHANGER To operate this equipment in “COIN” mode, an optional Coinco 9300-series changer must be installed. This changer can be purchased from your local Coinco retailer. 1. Switch the coffee maker "OFF" and open the inner door. !Note: The machine power MUST be switched OFF when connection or disconnecting the coin changer. Failure to do so will damage the coin changer and the electronics in the machine. 2.
SUPREMA 2001 - OPERATION & SERVICE MANUAL INSTALLING THE PRICING DECALS Although the Suprema has an LCD display that indicates the price when a beverage is selected, you may also want to install pricing decals onto the graphics sheet found on the bezel on the outside of the front door. The following procedure describes how to install the pricing decals. 1. Place your hands on the top and bottom of one side of the protective plastic cover. 2.
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