Warranty Statement

3
For Epson Preferred
Technical Support
Follow these easy steps to obtain technical
support.
Step 1: Have your serial number available:
___________________________
Step 2: Call toll-free 888-377-6611.*
Step 3: Follow the voice prompt instructions.
Step 4: Enter your Unit ID Number.
Step 5: Be prepared to work with the Technical
Support Specialist to diagnose the
problem.
Operating Hours: Currently Monday through
Friday, 6
AM to 6 PM Pacific Time (subject to
change)
* If you experience difficulty using your Unit ID Number
to access the Toll-Free Preferred line, please call
562-276-1305 during normal business hours so we
may resolve the problem. This phone number
provides access to the same Epson Preferred
Technical Support Staff as the toll-free number.
Terms and Conditions
Limited Warranty for Commercial
Products
What Is Covered: Epson America, Inc. (“Epson”)
warrants to the first end-user customer that the
Epson SureColor F2000 Series printer covered by
this limited warranty statement, if purchased and
used in the United States, Canada, or Puerto
Rico, will conform to the manufacturer’s
specifications and will be free from defects in
workmanship and materials for a period of one
year from the date of original purchase (proof of
purchase required). Epson also warrants that the
consumable ink cartridges enclosed with the
engine will perform to the manufacturer’s
specified usage, which usage may expire before
the expiration of the limited warranty for the Epson
printer.
What Epson Will Do To Correct Problems:
Should your Epson SureColor F2000 Series
printer prove defective during the limited warranty
period, please call the toll-free Epson Preferred
support line identified in this booklet. This line will
be answered during Epson’s regular support
hours (currently 6:00
AM to 6:00 PM Pacific Time,
Monday through Friday - subject to change).
When you call, please be prepared to provide the
service technician with Proof of Purchase
information including the unit serial number and
original date of purchase. You may also need to
provide proof of purchase if warranty coverage
cannot be verified by the serial number. An Epson
service technician will work with you to try to
resolve the problem, and if your printer needs
repair, diagnose the issue and determine what
parts may be required. If service is required, the
On-Site Response service program will be utilized
in almost all cases. The technician will provide