Owner's Manual

6-177
Solving Problems | 177
If paper feed or paper jam problems occur frequently, try one or more of the
following solutions:
• When you’re loading roll paper, make sure you line up the edge with the
vertical row of holes at the printer’s paper exit. Always turn the roll back
to remove the slack. See page 42 for more information.
• For cut sheet paper, let the printer automatically load your paper so that
it feeds correctly. Follow the instructions on page 77.
• For posterboard, follow the instructions on page 79 to load the media
correctly.
• Make sure the paper is not folded, wrinkled, or damp.
• Make sure the printer’s environment falls within the required
temperature and humidity range.
• Make sure the paper is not too thick or too thin. See pages 63 and 183
for paper specifications.
• Make sure no foreign objects are inside the printer.
• Make sure the printer isn’t located in a brightly lit area. The paper
sensors may not operate correctly.
Solving Roll Paper Feeding Problems
If your roll paper is curled too tightly and doesn’t feed out of the printer, you
can use the paper guides shown below to help it feed straight (two on the
Stylus Pro 7600 and three on the 9600).
Caution
Use the paper guides only
if paper is curled and
doesn’t feed properly.
Otherwise, the paper
guides may mar
your prints.