Important Information for EPSON Stylus® RIP Users Printing with Macintosh® For optimal printing performance, check these settings before you print: ❑ Make sure you set the Background Printing option to Background in the Adobe® PostScript™ 8.5.1 printer driver. In addition, open the File menu and select Preferences. Make sure Raster Spool Mode is turned off (the box should be unchecked).
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SP5000_Supplement.book Page 1 Thursday, September 2, 1999 2:49 PM About This Supplement This Supplement provides information not included in the EPSON Stylus® Pro 5000 Setup Guide and Reference Guide.
SP5000_Supplement.book Page 2 Thursday, September 2, 1999 2:49 PM Macintosh System Requirements To use your printer with a Macintosh in either a standalone or network environment as a print server, your system should meet the following minimum requirements: • Power Macintosh ® G3 series (System 8.5.1 or later) or iMac™ series (System 8.1 or later) NOTE: If your iMac is running OS 8.1, you need to update your operating system before installing your printer software. Download and install the iMac Update 1.
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SP5000_Supplement.book Page 4 Thursday, September 2, 1999 2:49 PM Year 2000 Ready Your printer is Year 2000 Ready. However, be sure the other parts of your computer system are also ready for the year 2000. Where To Get Help EPSON provides technical support and information on installation, configuration, and operation of professional graphics arts products through the EPSON Preferred™ Protection Plan.
SP5000_Supplement.book Page 5 Thursday, September 2, 1999 2:49 PM EPSON also provides customer support through the following services: Electronic support services Service Access World Wide Web From the Internet, you can reach EPSON’s Home Page at http://www.epson.com. EPSON Internet FTP Site If you have Internet FTP capability, use your Web browser (or other software for FTP downloading) to log onto ftp.epson.com with the user name anonymous and your e-mail address as the password.
SP5000_Supplement.book Page 6 Thursday, September 2, 1999 2:49 PM Setting Up Your Printer To unpack and set up your printer, see Chapter 2, “Getting Started,” in your Setup Guide. In addition, you should also have the EPSON USB/Parallel Adapter and EPSON Stylus RIP included in the box. EPSON USB/Parallel Adapter The EPSON USB/Parallel Adapter allows you to use smart cable technology to connect your EPSON printer to the Macintosh.
SP5000_Supplement.book Page 7 Thursday, September 2, 1999 2:49 PM Aligning the Print Head After you have unpacked and set up your printer, you need to run a print check and align the print head. To use the utility from your printer software, see pages 8-37 through 8-41 in your Reference Guide. To use the control panel, see pages 6-4 through 6-7 in your Reference Guide. NOTE: If you experience banding at 720 dpi, run the print head alignment utility several times to improve results.
SP5000_Supplement.book Page 8 Thursday, September 2, 1999 2:49 PM Connecting Your Printer with the EPSON USB/Parallel Adapter To connect your printer to your PC with a parallel cable, see “Connecting the Printer to Your PC” on page 2-9 in your Setup Guide for instructions. To connect your computer and printer with the EPSON USB/Parallel Adapter, follow the steps below. You can connect your printer directly to a port on your computer or to a USB hub.
SP5000_Supplement.book Page 9 Thursday, September 2, 1999 2:49 PM Installing Your Software To install your non-PostScript printer driver in Windows 98, see “Installing the Printer Software in Your PC” on page 2-10 in your Setup Guide for instructions. The instructions apply to both Windows 95 and 98. Follow the steps below to install your non-PostScript printer driver on a Macintosh using the EPSON USB/Parallel Adapter. NOTE: If your iMac is running OS 8.
SP5000_Supplement.book Page 10 Thursday, September 2, 1999 2:49 PM 7. Click Install, then follow the on-screen instructions to install the printer driver and select a default paper size. 8. After installation is complete, click Restart to restart your computer. 9. Open the Chooser from the Apple menu. 10. Click the icon. 11. Select the USB Port icon (if you’ve connected more than one printer, the port is numbered). select a USB Port 12. Turn on background printing if you want, then close the Chooser.
SP5000_Supplement.book Page 11 Thursday, September 2, 1999 2:49 PM Uninstalling Your Software To uninstall your non-PostScript printer driver in Windows 98, follow the instructions in “Uninstalling the Printer Software (Windows 95)” on page 8-42 in your Reference Guide. The instructions apply to both Windows 95 and 98. For Macintosh users, follow these steps: 1. Insert the printer software CD-ROM in your drive. 2. Double-click the EPSON Installer icon. 3.
SP5000_Supplement.book Page 12 Thursday, September 2, 1999 2:49 PM Configuring for a Network This section contains information not provided in your Setup Guide or Reference Guide. Before you can use your printer on a network, you must configure your computer as described in this section. Macintosh Users To set up the printer so that you can use it on an AppleTalk network, you need an optional EPSON Ethernet interface card for your printer.
SP5000_Supplement.book Page 13 Thursday, September 2, 1999 2:49 PM 5. If you are using AppleTalk zones, select the zone you want to use. A list of all the printers connected to the selected zone appears on the right. Click the name assigned to the EPSON Stylus Pro 5000. click the name assigned to your printer 6. Turn on background printing if you want, then close the Chooser.
SP5000_Supplement.book Page 14 Thursday, September 2, 1999 2:49 PM Setting Up the Host System 1. Click Start, point to Settings, and select Control Panel. 2. Double-click Network, then click the File and Print Sharing button. 3. Click the I want to be able to allow others to print to my printer(s) checkbox and click OK. 4. In the Network window, click OK. NOTE: If a dialog box requesting the Windows 98 CD-ROM appears, insert the CD-ROM in the drive, then follow the on-screen messages.
SP5000_Supplement.book Page 15 Thursday, September 2, 1999 2:49 PM Setting Up Client Systems 1. Click Start, point to Settings, and select Printers. 2. Right-click the EPSON Stylus Pro 5000 icon and choose Properties. 3. Click the Details tab. 4. Click the Add Port button, then click Browse to specify the network path to the printer. NOTE: To print from DOS applications as well as Windows applications, click the Capture Printer Port button instead of Add Port.
SP5000_Supplement.book Page 16 Thursday, September 2, 1999 2:49 PM Options and Consumables This section describes options not listed in your Setup Guide. EPSON Type B IEEE-1394 (FireWire) Interface Card This interface card (C823722) provides up to a 400 Mbps data transfer rate between your Macintosh and high-speed devices. It also features automatic configuration, and eliminates any need to turn off or restart your Macintosh when attaching a new device.
SP5000_Supplement.book Page 17 Thursday, September 2, 1999 2:49 PM EPSON Professional Quality Media EPSON papers are your best choice for everyday printing, including presentations, graphic arts comps and layouts, professional-level digital photography, and fine art printing. Refer to the Setup Guide and Reference Guide for a complete list. For use in prefilm proofing, the best choice is DuPont®/EPSON Professional Proofing Paper.
SP5000_Supplement.book Page 18 Thursday, September 2, 1999 2:49 PM Trademarks EPSON and EPSON Stylus are registered trademarks of SEIKO EPSON CORPORATION. EPSON SoundAdvice is a service mark and DX3, EPSON FaxAdvice, and SelecType are trademarks of Epson America, Inc. EFI, the EFI logo, Fiery, and the Fiery logo are U.S. registered trademarks of Electronics for Imaging, Inc.
Printer Guide ® ® EPSON Stylus Pro 5000 Printed on recycled paper with at least 10% post-consumer content.
Copyright © 1998 by Epson America, Inc. All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of SEIKO EPSON CORPORATION. The information contained herein is designed only for use with this EPSON printer. EPSON is not responsible for any use of this information as applied to other printers.
FCC Compliance Statement For United States Users This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio or television reception.
Contents Introduction _______________________________________ How To Use Your Manuals 2 Using This Printer Guide 3 Warnings and Cautions 3 Where To Get Help 4 ENERGY STAR Compliance 5 Energy-saving Tips 5 Important Safety Instructions 6 Chapter 1: Setting Up the Printer ___________________ Unpacking the Printer 1-1 Installing the Optional Lower Paper Cassette 1-3 Installing the Paper Tray 1-5 Installing the Ink Cartridges 1-5 Loading Paper 1-8 Running a Printer Check 1-14 Aligning
vi Table of Contents Chapter 3: Monitoring the Printer ___________________ Responding to the Control Panel Lights 3-1 Clearing Paper Jams 3-3 Chapter 4: Maintaining and Transporting the Printer Running a Cleaning Cycle 4-1 Running a Printer Check 4-2 Replacing an Ink Cartridge 4-3 Cleaning the Paper Paths 4-6 Cleaning the Printer 4-7 Transporting the Printer 4-8 Chapter 5: Troubleshooting ________________________ Diagnosing Problems 5-1 Improving Print Quality 5-2 Solving General Print
Introduction The EPSON® Stylus® Pro 5000 color ink jet printer is the key component in a revolutionary new digital color proofing system. The printer provides resolutions up to 1440 × 720 dpi and MicroPiezo DX3 print head technology, for unsurpassed image quality with line art and text comparable to imagesetter output. Proprietary ASICs (application-specific integrated circuits) ensure consistent printing and color accuracy from job to job and printer to printer.
2 How To Use Your Manuals How To Use Your Manuals This guide is part of a set, which also includes the following documentation for users and system administrators: • The Read This First roadmap provides easy-to-follow steps for setting up your printer and RIP and connecting them to your network. • The RS 5000 Setup Guide describes how to unpack the RIP, install user software and printer files from the User Software CD, and set up printing.
3 Warnings and Cautions Using This Printer Guide This Guide contains the following information: Chapter 1 explains how to unpack and set up the printer. Chapter 2 gives instructions for printing on a variety of substrates through the available paper paths and for using special EPSON media. Chapter 3 explains what to do when the printer’s control panel lights indicate a paper jam or other problem.
4 Where To Get Help Where To Get Help EPSON provides technical support and information on the installation, configuration, and operation of professional graphics arts products through the EPSON Preferred Protection Plan. Dial (888) 377-6611, 6 A.M. to 8 P.M., Pacific Time, Monday through Friday, and 7 A.M. to 4 P.M., Pacific Time, Saturday and Sunday. Before you call, make sure you have your Unit ID number, which is included with the EPSON Preferred Protection Plan information that came with your printer.
5 ENERGY STAR Compliance You can purchase ink cartridges, paper and other substrates, manuals, accessories, and parts from EPSON Accessories at (800) 873-7766 (U.S. sales only). In Canada, please call (800) 873-7766 for dealer referral. ENERGY STAR Compliance As an ENERGY STAR Partner, EPSON has determined that this product meets the ENERGY STAR guidelines for energy efficiency.
6 Important Safety Instructions Important Safety Instructions Before using your printer and RIP, read the following safety instructions to make sure you use the equipment safely and effectively. • Turn off and unplug the printer and RIP before cleaning. Clean with a damp cloth only. Do not spill liquid on the printer or RIP. • Do not place the printer or RIP on an unstable surface or near a radiator or heating vent. • Place the printer and RIP on a flat surface.
7 Important Safety Instructions Even if you are familiar with other types of printers, be sure to read through the following list of precautions before operating your ink jet printer: • Do not put your hand inside the printer or touch the print head during printing. Do not move the print head by hand. • Under normal circumstances, ink will not leak out of the cartridges. If it does get on your skin, wash it off with soap and water. If it gets in your eyes, flush them immediately with water.
1 1-1 Chapter 1: Setting Up the Printer Unpacking the Printer To set up your EPSON Stylus Pro 5000, you need to unpack it and install the paper tray(s) and ink cartridges. Then you need to load paper, run a printer check, and align the print head.
1 1-2 Setting Up the Printer C AUTION : The printer weighs approximately 50 lb. Do not try to lift or carry the printer alone. N OTE : The RS 5000 is packed in a separate box. See the RIP Station 5000 Setup Guide for unpacking and setup instructions. The optional lower paper cassette is also packed in a separate box. TO UNPACK THE PRINTER : 1. Follow the instructions on the Notice Sheet to remove the tape and protective materials.
1 1-3 Installing the Optional Lower Paper Cassette Installing the Optional Lower Paper Cassette The lower paper cassette provides an additional paper source, so you can have two different substrates available for printing at all times. If you didn’t purchase the optional lower cassette, skip to the next section and install the standard paper tray. TO INSTALL THE LOWER CASSETTE : 1. Unpack the cassette and paper tray. Follow the illustrated sheet in the box to remove the tape and protective materials.
1 1-4 4. Setting Up the Printer Attach the printer and cassette using the two screws that come with the cassette. Use the hexagonal wrench that comes with the cassette to tighten the screws. W ARNING : Do not try to move the paper cassette or printer without securing the screws; otherwise the cassette and printer may come apart and cause injury. If you need to move the printer after you attach the cassette, see the illustration below.
1 1-5 Installing the Paper Tray Installing the Paper Tray Insert the paper tray into the slots at the front of the printer as shown below: C AUTION : Be careful not to touch the black pad at the right end of the paper tray. Smudges and dirt on the pad may cause a paper feeding problem. If you installed the lower paper cassette, insert the paper tray that came with it. Installing the Ink Cartridges Always use new ink cartridges.
1 1-6 2. Setting Up the Printer Open the left and right ink cartridge compartment doors. N OTE : You can install the ink cartridges in any order; however, each slot can only hold the specified ink color: magenta black yellow cyan 3. Open one of the ink cartridge packages. W ARNING : If ink gets on your hands, wash them thoroughly with soap and water. If ink gets in your eyes, flush them immediately with water. 4. Lift up the ink cartridge clamp for the corresponding ink slot.
1 1-7 Installing the Ink Cartridges 5. Hold the ink cartridge with the arrow mark face-up and pointing to the rear of the printer, and fully insert the cartridge into the slot. 6. Close the clamp until it clicks into place. Repeat steps 3 through 6 for the other ink cartridges. 7. Close the ink compartment doors. The printer begins charging the advanced ink delivery system. The P Operate light flashes and the printer makes various sounds. Charging takes about 5 minutes.
1 1-8 Setting Up the Printer Loading Paper Your EPSON Stylus Pro 5000 printer has four paper paths: two for the manual feed slots, one for the standard paper tray, and one for the optional lower paper cassette. See Chapter 2 for instructions on using the manual feed slots. Before you run a printer check and align the print head, load coated paper in the standard tray. N OTE : You can use plain paper to run a printer check and align the print head.
1 1-9 3. Loading Paper Raise the paper guide roller if available. with paper guide roller without paper guide roller (go to step 5) N OTE : Not all printers come with a paper guide roller. If yours doesn’t have one, skip to step 5. 4. Slide the switch to the roller position that matches the paper size you are loading. Slide the roller all the way down for any paper other than A3 or ledger.
1 1-10 Setting Up the Printer 5. If you’re using legal-size or larger paper, release the extension lock and pull out the paper tray extension completely. 6. Slide both edge guides out as far as they will go. 7. Fan a stack of paper and then even the edges.
1 1-11 8. Loading Paper Load the stack of paper with the printable surface down and the right edge of the paper resting against the right side of the paper tray. Make sure the stack lies flat on the bottom of the tray. N OTE : Don’t load paper above the arrow mark inside the left edge guide. 9. Slide the edge guides against the paper stack.
1 1-12 Setting Up the Printer 10. Close the paper guide roller if necessary. If your printer doesn’t have one, go to step 11. 11. Close the paper tray cover. (If you pulled out the paper tray extension, slide out the cover extension before you close the cover.) paper tray cover extension 12. Push in the paper tray until it meets resistance.
1 1-13 13. Loading Paper Set the paper size and media type levers for the paper you’re using. For letter-size coated paper, set the levers as follows: • Paper size: LTR • Media type: Photo Quality Paper The levers don’t directly affect print quality, but they allow your software to verify that the print option settings for a job are correct for the substrate you’re using. For more information about these settings, see Chapter 2.
1 1-14 Setting Up the Printer Running a Printer Check You can use the printer check to make sure that your printer is operating correctly. Running the check before you connect the printer to the RIP verifies that the printer itself is functioning. TO RUN A PRINTER CHECK : 1. Make sure the printer is turned off. 2. Make sure letter-size (or larger) paper is loaded in the main paper tray. 3. Hold down the Reset button and press and hold the on the printer.
1 1-15 Aligning the Print Head • If the pattern has broken lines or missing segments, as in the following example, your printer may have a clogged ink nozzle. Run a cleaning cycle before you align the print head. See page 4-1 for instructions. • If nothing prints at all, make sure your ink cartridges are correctly installed. Then run a cleaning cycle, as described on page 4-1. Aligning the Print Head Before you use the printer, you should align the print head to ensure accurate, clean printouts.
1 1-16 3. Setting Up the Printer Press the Reset button repeatedly until the appropriate H ink out light comes on. The following list shows the ink out lights corresponding to each numbered pattern: • Pattern #1: black H ink out light on • Pattern #2: cyan H ink out light on • Pattern #3: magenta H ink out light on • Pattern #4: yellow H ink out light on 4. Press the Eject button to enter your selection. The printer prints seven patterns, similar to the ones below.
1 1-17 6. Aligning the Print Head Press the Cleaning button to enter your selection. The printer returns to the print head alignment mode. 7. If other numbered patterns in step 1 are misaligned, repeat steps 2 through 6. 8. When you’re finished aligning the print head, press the P Operate button to save the alignment setting and turn off the printer.
2 2-1 Chapter 2: Printing on Various Substrates Selecting a Paper Path Your EPSON Stylus Pro 5000 prints on a variety of substrates, from plain paper to high-quality coated and glossy media. With four paths to choose from (if you have the optional lower cassette), you can use paper from 4 × 6 inches to 13 × 19 inches. The straight-through manual feed slot lets you print on stock up to 200 lb.
2 2-2 Printing on Various Substrates The following table indicates the substrate sizes you can print from the four paper paths: Substrate sizes and paper paths Standard paper tray Optional lower paper tray Front manual slot Rear manual slot Half letter/A5 or less × Executive (7.5 × 10 in.) × × × × Letter/A4 × × × × Letter/A4 landscape × × Legal × × × × Ledger/tabloid/A3/B (11 × 17 in.) × × × × Super A3/B (13 × 19 in.) × × × × Panoramic or banner paper longer than 19 in.
2 2-3 Using the Standard and Optional Paper Trays This allows your software to verify that the print option settings for a project are correct for the substrate you’re using. If the print option settings for a job don’t match the lever settings, you’ll get an error message, and your job will not print. This will save you both time and money by making sure you don’t accidently print with the wrong settings. N OTE : You can disable verification by setting the levers to Other.
2 2-4 Printing on Various Substrates The following table identifies the paper size settings: Paper size lever settings Media size TO Paper size lever setting 13 × 19 in. Super A3/B 297 × 420 mm A3 Ledger/tabloid/11 × 17 in. LGR Legal/11 × 14 in. LGL 210 × 297 mm A4 Letter/8.5 × 11 in. LTR No. 10/DL/C5/C6 envelopes Envelope Any other size Other SET THE LEVERS AND USE THE CARDS : 1. Load paper or other substrate, following the instructions that begin on page 1-8.
2 2-5 3. Using the Standard and Optional Paper Trays Find the paper size and media type cards that match the substrate you loaded, open the clear plastic covers above the levers, and insert the cards. media type paper size If you change substrates in one of the trays, be sure you change the lever settings and cards. Store unused cards on the sheet with adhesive windows.
2 2-6 Printing on Various Substrates Loading Paper in the Optional Lower Tray Always pull the paper tray completely out of the lower paper cassette before you insert paper. N OTE : If you use paper longer than letter size in the lower tray, pull out the tray and cover extensions of the upper paper tray, so your printouts will be supported when they come out of the printer. To print on paper in the lower tray, make sure you select it (or select Auto) in your print options before you send the print job.
2 2-7 Using the Front Manual Feed Slot Using the Front Manual Feed Slot You can load one sheet at a time, with the printable side face-down. TO FEED PAPER THROUGH THE FRONT MANUAL SLOT : 1. Make sure the printer is turned on. 2. If you’re using paper longer than letter size, pull out the paper tray extension and cover extension. Then close the cover. 3 cover extension 3. Align the right edge of the paper with the right edge guide and insert the paper in the slot until it meets resistance.
2 2-8 Printing on Various Substrates The printer automatically feeds the paper, and it starts printing when it receives a print job. 4. If the sheet doesn’t eject completely, press the Eject button. Using the Rear Manual Feed Slot Use this slot when you need a straight-through paper path. You can feed substrates of all sizes and weights through the rear manual slot, one sheet at a time, up to 44 inches long and up to 200 lb. Always insert the printable side face-up.
2 2-9 Using the Rear Manual Feed Slot 3. Open the rear manual slot cover. 4. Slide the edge guide to match the icon for your paper size. edge guide 5. Align the right edge of the paper with the edge guide and insert the paper in the slot, printable side up, until it meets resistance. N OTE : If you’re using a long or heavy substrate, you may need to hold the sheet until the printer starts to feed it.
2 2-10 Printing on Various Substrates The printer automatically feeds the paper, and it starts printing when it receives a print job. 6. If the sheet doesn’t eject completely, press the Eject button. Printing on EPSON Paper and Film You can use many types of coated, glossy, plain paper, and other substrates with your EPSON Stylus Pro 5000. EPSON media, which is specially formulated for the inks used in your printer, ensure high-quality results.
2 2-11 Printing on EPSON Paper and Film N OTE : EPSON also provides specialty media for ink jet printers, including card stock, adhesive sheets, transparencies, and photo paper. For more information about ordering and using this media, call EPSON Accessories at (800) 873-7766 (U.S. sales only). In Canada, please call (800) 873-7766 for dealer referral.
2 2-12 Printing on Various Substrates • Keep unused media in its original packaging and store it in a cool, dry place to avoid a decline in quality. Avoid storing media or printouts where they will be exposed to high temperature, humidity, or direct sunlight. • To keep your printouts looking their best, store them in a resealable plastic bag or other airtight covering. • Back light film is designed to print images backward, so that viewing the printout from the unprinted side gives the correct image.
3 3-1 Chapter 3: Monitoring the Printer Responding to the Control Panel Lights The EPSON Stylus Pro 5000 includes a number of utilities for monitoring the printer’s status. In addition to software utilities, the printer’s control panel lights alert you when a problem occurs or your consumables run out.
3 3-2 Monitoring the Printer When the lights on the control panel come on or flash, you need to replace consumables or solve a problem. The following table identifies the situations indicated and the appropriate responses: Control panel lights Standard or optional paper tray light on. Problem Response Paper out or incorrectly loaded. Load paper, or make sure paper is loaded correctly, in the corresponding tray. Paper tray not installed. Make sure tray is correctly installed.
3 3-3 Clearing Paper Jams Clearing Paper Jams If the three paper lights on the printer’s control panel are flashing, you have a paper jam. Follow as many of the steps below as necessary to clear the paper path. After you have removed the jammed paper, go to step 9. TO CLEAR A PAPER JAM : 1. Turn off the printer. 2. Remove the upper paper tray and check for jammed paper. 3. Gently pull out the jammed paper.
3 3-4 Monitoring the Printer 4. If your printer has the lower paper cassette installed, remove the lower paper tray and check the inside of the paper cassette. 5. Open the rear manual feed cover. 6. Open the paper path cover, and if necessary, open the paper guide inside. paper guide paper path cover 7. Gently pull out the jammed paper. If the jammed paper comes out, replace the paper tray, turn the printer back on, and press the Eject button to make sure paper is feeding properly.
3 3-5 8. Clearing Paper Jams Open the printer cover. Gently pull out the jammed paper. W ARNING : Never reach into the printer when it is turned on. Remove paper carefully to avoid damaging any of the cables. 9. 10. After you have removed the jammed paper, replace the paper trays, close the covers, and turn the printer back on. Press the Eject button to make sure paper is feeding properly and see if any pieces of paper are left inside the printer.
4 4-1 Running a Cleaning Cycle Your EPSON Stylus Pro 5000 requires very little maintenance to keep working at its best.
4 4-2 Maintaining and Transporting the Printer If your print quality has not improved, repeat the steps above. If you don’t notice any improvement after running four or five cycles, check the print quality solutions in Chapter 5. Running a Printer Check You can use the printer check to verify that your printer is operating correctly, and also to make sure the print head nozzles are clean. You can run the check without having the printer connected to the RIP.
4 4-3 Replacing an Ink Cartridge • If the pattern has broken lines or missing segments, as in the following example, your printer may have a clogged ink nozzle or misaligned print head. Run a cleaning cycle (see page 4-1) and/or print head alignment (see page 1-15). Replacing an Ink Cartridge When one of the ink out lights on the printer’s control panel flashes, the corresponding cartridge is low on ink. This is a good time to make sure you have a replacement cartridge.
4 4-4 TO Maintaining and Transporting the Printer REPLACE AN INK CARTRIDGE : 1. Make sure the printer is turned on, and determine which cartridge needs to be replaced by checking the control panel lights. 2. Open the appropriate ink cartridge compartment door. The compartment for the black and cyan cartridges is on the left; the compartment for magenta and yellow is on the right. 3. Lift up the clamp for the empty cartridge, then carefully pull the cartridge straight out of the printer.
4 4-5 5. Replacing an Ink Cartridge Insert the ink cartridge with the arrow mark face-up and the arrow pointing toward the printer. W ARNING : To avoid injury, do not reach into the ink cartridge compartments. 6. Lower the clamp until it clicks into place. 7. Make sure the corresponding ink out light goes off. If it remains on, the cartridge may not be installed correctly. Remove the cartridge and reinsert it as described above. 8. Close the compartment door and resume printing.
4 4-6 Maintaining and Transporting the Printer Cleaning the Paper Paths If a paper tray is not feeding properly, you can use a cleaning sheet to remove paper dust in the paper paths. Cleaning sheets are packed with some EPSON special media and are also available separately (order part number S041150). TO USE CLEANING SHEETS : 1. Load the cleaning sheet in the paper tray that is not feeding paper properly. Position it with the long edge first (landscape) and adhesive side up, as shown below.
4 4-7 Cleaning the Printer Cleaning the Printer To keep your printer operating at its best, you should clean it thoroughly several times a year. Observe the following precautions when you clean the printer: C AUTION : • Don’t touch the gears inside the printer. • Never use alcohol or thinner to clean the printer; these chemicals can damage the components as well as the case. • Be careful not to get water on the printer mechanism or electronic components. • Don’t use a hard or abrasive brush.
4 4-8 Maintaining and Transporting the Printer Transporting the Printer If you need to ship your printer, you must prepare it for transportation and repack it in the original box. You must also remove the ink cartridges, to avoid the possibility of ink leakage. However, if you are moving the printer only a short distance, for example, from one table to another, you don’t need to remove the cartridges. Be sure to keep the printer level when you move it. TO TRANSPORT THE PRINTER : 1.
4 4-9 Transporting the Printer 5. Unplug the power cord from the electrical outlet; then disconnect the RIP interface cable from the printer. 6. Remove the standard paper tray. If the optional lower paper cassette is installed, remove the lower tray. 7. Insert the protective materials you removed when you unpacked the printer. 8. If the optional lower paper cassette is installed, unscrew it and lift the printer off of the cassette.
4 4-10 9. Maintaining and Transporting the Printer Repack the printer, paper trays, power cord, and any other parts in the original boxes. Remember to keep the printer level during transport. To set up the printer after transporting it, follow the instructions in Chapter 1. Note the following: • The first time you print after transporting the printer, the print head nozzles may be clogged. You may need to run a cleaning cycle, as described on page 4-1.
5 5-1 Chapter 5: Troubleshooting Diagnosing Problems As you use your printer, you may occasionally experience a problem. The first thing you should do is diagnose the problem following the guidelines in this chapter. Then try the most likely solutions until the problem is fixed.
5 5-2 Troubleshooting Improving Print Quality You can often improve print quality by doing the following: • Run a cleaning cycle. See page 4-1 for instructions. • When you send a print job, match the Print Mode setting in your print options to the type of substrate you’re using. See Chapter 2 for details. • Make sure the media type and paper size levers on the paper tray are set correctly. See Chapter 2 for details. If this happens: Try this: Your printout has horizontal or vertical banding.
5 5-3 Improving Print Quality If this happens: Try this: Your printout is faint, blurry, or grainy, or colors are incorrect or missing. • Print the Configuration page and make sure the press simulation is set correctly. • Make sure the Print Mode setting matches the substrate you’re using and the paper tray levers are set correctly. See Chapter 2 or your RIP Station 5000 User Guide for more information.
5 5-4 Troubleshooting Solving General Printing Problems If the printer won’t print, first check that: • The printer is turned on and the P Operate light is on. • Paper is loaded in the printer. • The printer is plugged securely into a working electrical outlet that’s not controlled by a switch or timer. • The interface cable is securely connected to the printer and RIP and the RIP is turned on. If this happens: Try this: Only the P Operate light is on, but nothing prints.
5 5-5 Solving Paper or Other Substrate Problems If this happens: Try this: One of the H ink out lights is flashing or on. • If the light is flashing, the ink supply is low. Make sure you have a replacement cartridge. • If the light is on, the cartridge is empty; replace the cartridge following the instructions on page 4-3. All the lights come on briefly, then go off. • Check the voltage rating on the back of your printer.
5 5-6 Troubleshooting If you have problems with paper feeding, paper jams, or ejected paper, check here for solutions. If this happens: Try this: Paper doesn’t feed correctly from one of the paper trays, or more than one sheet feeds at a time. Remove the stack of paper from the tray, and check that the paper or other substrate: • Isn’t curled or creased. • Isn’t too thick or thin (see Appendix B). • Isn’t overloaded in the feeder. See Chapter 2 for guidelines. • Isn’t stuck together.
A A-1 You can switch the positions of the standard paper tray and optional lower tray. You may find this convenient if you have more than one printer with or without the lower paper cassette. However, if you switch paper trays, you’ll also need to switch the tray covers, so that the manual feed guide is on the upper tray. Appendix A: Switching Paper Trays TO Switching Paper Trays SWITCH PAPER TRAY COVERS : 1. Remove the paper trays and then remove both covers following steps 2 through 4. 2.
A A-2 4. Switching Paper Trays Remove the cover by lifting it up and toward you. The cover notches should slide easily off the paper tray posts. 5. Lower the other tray cover so that the notches slide straight down and fit on the posts.
A A-3 Switching Paper Trays 6. Raise the cover up and make sure the notches click into place over the paper tray posts. 7. Close the paper tray cover.
B B-1 Printing Appendix B: Specifications Printing Printing method On-demand ink jet Nozzle configuration 64 nozzles × 6 (black, cyan, magenta, yellow, light cyan, light magenta) Resolution Maximum 1440 dpi × 720 dpi Print direction Bidirectional with logic seeking Control code ESC/P Raster™ Line spacing 1/6 inch (default), programmable in 1/360-inch increments Paper feed speed 79 milliseconds per 1/6-inch line
B B-2 Specifications Paper Paper type Size Paper types Thickness Weight Single sheets Letter (8.5 × 11 inches) A4 (210 × 297 mm) A5 (148 × 210 mm) Legal (8.5 × 14 inches) Half Letter (5.5 × 8.5 inches) Executive (7.5 × 10 inches) Super A3/B (13 × 19 inches) Ledger (11 × 17 inches) B4 (257 × 364 mm) B5 (182 × 257 mm) Plain bond paper and special ink jet papers distributed by EPSON 0.003 to 0.004 inch (0.08 to 0.
B B-3 Paper type Paper Size Paper types Thickness Weight Envelopes No. 10 9.5 × 4.1 inches (240 × 104 mm) DL 8.7 × 4.3 inches (220 × 110 mm) C5 9 × 6.4 inches (229 × 162 mm) C6 6.4 × 4.5 inches (162 × 114 mm) Plain bond paper or air mail paper 0.006 to 0.017 inch (0.16 to 0.43 mm) 12 to 20 lb (45 to 75 g/m2) Ink jet (index) cards A6 (105 × 148 mm) 8 × 10 inches (203 × 254 mm) Ink jet cards distributed by EPSON 0.0091 inch (0.
B B-4 Specifications Printable areas • Single sheets and ink jet cards A: The minimum top margin is 0.12 inch (3.0 mm). A B: The minimum left and right margins are 0.12 inch (3.0 mm). BL C: The minimum bottom margin is 0.55 inch (14.0 mm). BR C N OTE : The maximum printable width is 12.7 inches (416 mm). • Envelopes A: The minimum top margin is 0.12 inch (3.0 mm). A BL BR C B: The minimum left and right margins for C5 envelopes are 0.12 inch (3.0 mm).
B B-5 Ink Cartridges Ink Cartridges Specification Cyan, light cyan (S020147) Black (S020118) Magenta, light magenta (S020143) 3000 pages (A4, 360 dpi, 5% coverage each color) Yellow (S020122) Print capacity* 3200 pages/A4 (ISO/IEC 10561 Letter Pattern at 360 dpi, 5% coverage) Cartridge life 2 years from production date, if unopened; 6 months if opened at 77 °F (25 °C) Storage temperature Installed: –4 to 104 °F (–20 to 40 °C), 1 month at 104 °F (40 °C) Uninstalled: –22 to 104 °F (–30 to 40 °C),
B B-6 Specifications Mechanical Paper feed method Friction Paper path Paper tray, front and rear manual feed slots, optional lower paper cassette Paper tray capacity 250 sheets of 17 lb (64 g/m2) paper Dimensions • Storage Width: 25.2 inches (640 mm) Depth: 17.3 inches (439 mm) maximum Height: 8.8 inches (224 mm) • Printing (A3 size paper) Width: 25.2 inches (640 mm) Depth: 27.7 inches (704 mm) maximum Height: 8.
B B-7 Electrical Electrical Specification Input voltage range 120V Model 220−240V Model 99 to 132V 198 to 264V Rated frequency range 50 to 60 Hz Input frequency range 49.5 to 60.5 Hz Rated current 1.0A Power consumption 0.5A Approx. 32W (ISO/IEC 10561 Letter Pattern) N OTE : Check the label on the back of the printer for your printer’s voltage.
B B-8 Specifications Interfaces Parallel interface The built-in parallel interface supports compatibility and ECP modes.
B B-9 Interfaces Serial interface Standard: Based on RS-423 Synchronization: Synchronous Bit rate: Approximately 1.
Index A Accessories, EPSON, 5 Adhesive sheets, 2-11, B-2 Aligning the print head, 1-15 to 1-17 B Back light film, 2-10 to 2-12, B-3 Banding, 5-2 Blurry printouts, 5-3 C Cards paper size and media type, 1-1, 2-2 to 2-5 photo quality ink jet, 2-3, 2-11, B-3 Cleaning paper paths, 4-6 printer, 4-7 Cleaning cycle, running, 4-1 to 4-2 Cleaning sheets, 4-6 Color problems, 5-3 CompuServe, EPSON Forum, 4 Control panel lights, 3-1 to 3-2, 5-4 to 5-5 D Envelopes paper size lever setting, 2-4 specifications, B-3 to
I-2 Index I N Ink cartridges empty, 3-2, 5-4 to 5-5 installing, 1-5 to 1-7 ordering, 4-3 part numbers, 4-3 removing for transportation, 4-8 replacing, 4-3 to 4-5 specifications, B-5 Ink jet cards, 2-3, 2-11, B-3 Ink jet paper, 2-3, 2-10 to 2-11 Ink out lights, 3-2, 5-4 to 5-5 Interface specifications, B-8 to B-9 Internet, 4 Nozzle check pattern, 1-14 to 1-15, 4-2 to 4-3 J Jammed paper, 3-2 to 3-5, 5-4 to 5-5 L Levers, paper tray, 1-13, 2-2 to 2-5 Lights, control panel, 3-1 to 3-2, 5-4 to 5-5 Lower pa
I-3 Index Paper size cards, 1-13, 2-2 to 2-5 lever, 1-13, 2-2 to 2-5 Paper trays capacities, 2-11 cleaning, 4-6 clearing paper jams, 3-3 to 3-5 extension, 1-10, 2-7 to 2-8 installing, 1-5 levers, setting, 1-13, 2-2 to 2-5 lower, 2-6 paper size and media type cards, 1-1, 2-2 to 2-5 switching covers, A-1 to A-3 tips, 2-5 using, 2-2 to 2-6 Photo paper, 2-11 Photo quality glossy film, 2-10 to 2-12 Photo quality glossy paper, 2-3, 2-10 to 2-11 Photo quality ink jet paper, 2-3, 2-11 Photo quality self adhesive
I-4 Index Substrates EPSON, 2-10 to 2-12 glossy, 2-10 to 2-12 loading in front manual slot, 2-7 to 2-8 loading in lower tray, 2-6 loading in rear manual slot, 2-8 to 2-10 loading in trays, 1-8 to 1-13 loading large, 1-10 media type lever and cards, 1-13, 2-2 to 2-5 problems, 5-5 to 5-6 sizes, 2-2, 2-4 specifications, B-2 to B-4 Support, EPSON, 4 to 5 Switching paper tray covers, A-1 to A-3 T Technical specifications, B-1 to B-9 Technical support, 4 to 5 Testing printer, 1-14 to 1-15, 4-2 to 4-3 Transpare