Owner's Manual

Printing Problems
Problem
Solution
The ON LINE
Your software may not be installed
message appears but
properly for your printer. Make sure the
nothing is printed
currently selected printer mode matches
(continued).
your program’s printer driver.
The test prints do not
print.
The printer must be set off line when
running a test print.
The printer stops
printing and the
display reads
CHANGE DRUM,
TONER EMPTY, or
PAPER EMPTY.
You may have installed an incompatible
font cartridge. Try the test print again
without the cartridge installed, or with a
different cartridge.
If the problem continues, service by an
authorized Epson Customer Care Center
is needed.
Replace the component specified. See
Chapter 4 for paper loading instructions.
See Chapter 6 for toner and drum
replacement instructions.
Troubleshooting
7-15