EPSON ® C82357* EPSON Status Monitor 2 User’s Guide 4007801 EH3-00
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Notice If you use the Ethernet card in a Novell NetWare environment, set the polling time from 5 (factory default) to 25 seconds. If you set the polling time out of the this range, the card may not poll correctly.
Contents Introduction . . . . . . . . . . . . . . , . . . . . . . . . . . . . . About This Book . . . . . . . . . . . . , . . . . . . . . . . . . . . iii iii Chapter 1 Getting Started System Requirements . . . . . . . . . . . . . . . . . . Printers . . . . . . . . . . . . . . . . . . . . . . . . Computers . . . . . . . . . . . . . . . . . . . . . . Protocols . . . . . . . . . . . . . . . . . . . . . . . Interface cards . . . . . . . . . . . . . . . . . . . . Installing EPSON Status Monitor 2 . . . . . .
Stopping Monitoring . . . . . . . . . . . . . . . . . . . . . . . . . Uninstalling EPSON Status Monitor 2 . . . . . . . . . . . . . . . Deleting the Monitor from Windows 95 and NT 4.0 . . . . . Deleting the program from Windows NT 3.51 . . . . . . . . Chapter 3 2-19 2-21 2-21 2-23 Tips and Troubleshooting Tips for Network Administrators . . . . . . . . . . . . . . . . . . Controlling the packet traffic on the network . . . . . . . . . Monitoring printers beyond routers . . . . . . . . . . . . . .
Introduction EPSON Status Monitor 2 is a utility program that monitors your printer and gives you information about the current status of the printer, including the amount of remaining ink or toner. If a print error occurs, the Status Monitor also provides you with a message describing the error. The Status Monitor allows you to print using the TCP/IP protocol with Windows 95. For more information on using the Status Monitor, open online help included with this utility.
Chapter 1 Getting Started System Requirements Printers . . . . . . Computers . . . . Protocols . . . . . Interface cards . . . . . . . 1-2 1-2 1-2 1-3 1-7 Installing EPSON Status Monitor 2 . . . . . . . . . . . . . . . . 1-8 Selecting a Printer to Monitor Windows 95 . . . . . . . . Windows NT 3.51 . . . . . Windows NT 4.0. . . . . . 1-13 1-13 1-15 1-16 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
This chapter explains certain requirements and setup procedures you need to follow to use EPSON Status Monitor 2. System Requirements Make sure your system meets the following system requirements before using EPSON Status Monitor 2.
PROTOCOLS The protocols that must be installed to run EPSON Status Monitor 2 vary depending on your operating system and printer type. The following table divides printers into two categories: LPR printers, which use TCP/IP (generally in a Windows NT network environment); and NetWare printers, which use Novell’s IPX/SPX protocol in a NetWare environment.
Note: Cl To set up the Ethernet card (C82357*) for use with TCP/IP, see the documentation that came with the card. To set up the card for use with NetWare, see your NetWare documentation. 0 Use NetWare in the bindery emulation mode. 0 If you configure more than one interface card for one queue, the Status Monitor cannot monitor the printer that is assigned to that queue. For an explanation of the LPR printer protocols, see the following section.
3. If TCP/IP appears in the list of installed network components on the Configuration menu, TCP/IP is already installed, and you can skip to “Installing EPSON Status Monitor 2” on page 1-8. If TCP/IP does not appear in the list of installed network components, click Add. 4. Click Protocol and the Add button. 5. Select Microsoft from the Manufacturers list and TCP/IP from the Network Protocols list. Then click OK. 6.
2. Double-click TCP/IP Protocol and related components, and select TCP/IP Network Printing Support. Then click Continue. 3. Follow the instructions on the screen. NT 4.0: Windows NT 4.0 comes with LPR and TCP/IP, so all you need to do is select Microsoft TCP/IP Printing in the Network Settings dialog box, as described below. 1. Double-click the Network icon in the Control Panel and click Add on the Services menu.
2. Select Microsoft TCP/IP Printing and click OK. 3. Follow the instructions on the screen. interface cards The following interface card must be installed in your printer; otherwise EPSON Status Monitor 2 cannot monitor the printer. C82357* EPSON Type B Ethernet I/F card connecting to a NetWare print queue If you use your printer in a NetWare environment, you need to connect to the print queue that is assigned to your printer before installing EPSON Status Monitor 2. 1.
5. All of the queues serviced by that file server appear in a list. Select the correct print queue, and click OK. (If the printer driver is not installed, a dialog box appears prompting you to select the printer driver.) 6. Make the default printer setting and click Next. 7. Click Finish. Installing EPSON Status Monitor 2 Note: Turn off all other active applications (such as virus protection). For instructions on how to do this, see your application or Windows documentation. NT 3.51 & 4.
3. Type A:\SETUP and click OK. If you inserted the disk in a drive other than drive A, substitute the appropriate letter. Windows 95/NT 4.0 Windows NT 3.51 4. Read the on-screen instructions and click Next. 5. Click Next, or if you want to change the destination directory, click Browse and select your directory.
Win 95: 0 Select Yes in the screen below to enable EPSON TCP/IP printing, and then click Next. Windows NT 3.51 and Windows NT 4.0 automatically support this feature, so this screen does not appear in those systems. Cl 7. This screen only appears if TCP/IP is installed. Select the type of the printer(s) you want to monitor and click Next. The printer types that you can monitor and the protocols you need to use to monitor those printer types vary from system to system.
8. Select Monitor to monitor network printers that do not have drivers installed in this computer. Select DO not monitor only if network traffic is a problem. Click Next. For Netware network-based printers: In the screen shown below, set the number of hops from 0 to 15 and click Next. This option is available only if the IPX/SPX protocol is installed in your computer and you selected Monitor Net Ware printers in step 7.
e 9. Caution: If you have dial-up routers in a NetWare environment, they may automatically dial up the next hop and you are likely to be charged for the line connection depending on the number of hops you set. To prevent this and to keep network traffic to a minimum, set hops carefully. for more information, see “Monitoring printers beyond routers” on page 3-2. Check the current settings and click Next. The installation program starts installing the necessary files. Follow the instructions on the screen.
Selecting a Printer to Monitor Before you can start monitoring a TCP/IP or LPR printer with EPSON Status Monitor 2, you need to select the printer in your operating system. Follow the steps for your operating system: Windows 95, below; NT 3.51, page 1-15; and NT 4.0, page 1-16. Note: The printer must be equipped with an Ethernet card C82357*, and the card’s IP address must be set; otherwise the printer does not appear on the screen.
1-14 3. Double-click the target printer. 4. Follow the instructions that the Wizard gives you on the screen. If you are required to install the printer driver, set up the printer referring to the user’s guide that came with the printer.
Note: To install a printer located beyond a router, double-click Add Printer in the Printers folder to start the Add Printer Wizard. Set the IP address for the target printer by typing \ \ EPSON-TCPIP-Printers\ followed by your IP address. About IP addresses IP addresses are unique numbers assigned to computers and printers connected to the network. They specify a device’s location on the network. For the IP address of your printer, ask the network administrator. Windows NT 3.51 1.
2. Open Other from Print to, select LPR Port, and then type the II’ address and name of the printer. 3. Click OK and follow the instructions on the screen. Windows NT 4.0 1. Open the Printers folder and double-click Add Printer to start the Add Printer Wizard. 2. Click Add Port.
3. Select LPR Port, click the New Port button, and then type the IP address and name of your printer. Click OK. 4. Follow the instructions on the screen.
Chapter 2 Using EPSON Status Monitor 2 Making Status Monitor Settings . . . . . . . . . . . . . . . . . . 2-2 Starting EPSON Status Monitor 2 . . . . . . . . . . . . . . . . . Starting the program in Windows 95 and NT 4.0 . . . . . . Starting the program in Windows NT 3.51 . . . . . . . . . . 2-3 2-3 2-3 Basic Operating Procedure . . . . . . . . . . . . . . . . . . . . . Main window . . . . . . . . . . . . . . . . . . . . . . . . . . Adding uninstalled network printers . . . . . . . . . . . .
This chapter explains how to use EPSON Status Monitor 2. Making Status Monitor Settings You can change the settings in EPSON Status Monitor 2 by following the instructions below. 1. Open the Run dialog box from the Start menu or the Control Panel depending on your system. Type the path to the directory where you installed the Status Monitor, followed by Setup. Then click OK. C:\ESYZ\SETUP When you have installed the program in directory ESM2 of drive C, type C:\ESM2\SETUP.
Starting EPSON Status Monitor 2 Starting the program in Windows 95 and NT 4.0 This section divides the startup instructions into two sections according to your operating system. Double-click the Status Monitor icon on the right side of the task bar. I Note: You can also start EPSON Status Monitor 2 from the Start menu. To do so, click Start, point to Programs and EPSON, and then click EPSON Status Monitor 2. Starting the program in Windows NT 3.
Note: You can also start EPSON Status Monitor 2 from within the Epson program group in Program Manager. US EPS tus Monh 2 Uninstall Basic Operating Procedure This section describes the basic operation and functions of EPSON Status Monitor 2. 1. Click a printer in the EPSON Status Monitor 2 window. The Installed Printers list shows the current status of all EPSON printers that have printer drivers installed in your computer. For more information about the Status Monitor window, see page 2-6.
2. Click the printer status icon to see detailed information about the printer, see page 2-7 for more information. Click the monitoring- preferences icon to make various settings, see page 2-16 for more information. printer statu 3. E monitoring preferences Click OK to close the dialog box after checking the printer status or making preference settings. For details, see page 2-7. For details, see page 2-16.
Note: If you click the Monitor this printer check box in the Monitoring Preferences dialog box, a Status Alert message appears according to the conditions you select in the Status Alert box. For detailed information, see “Background Monitoring Icon and Status Alert” on page 2-17. Main window The Main window shows the current status of the printers. The color of the printer icon changes according to the printer’s status.
Printer Icon: Green Yellow Red Gray Meaning: Ready to print. Ready to print; however the printer has detected something that may become a problem if it isn’t fixed. Cannot print because of a problem. Cannot monitor the printer. Printer menu This menu provides you with detailed information on printer and print job status for any printer you select in the Installed Printers list.
View menu This menu lets you control the appearance and content of the EPSON Status Monitor 2 window and the Installed Printers list. You can choose to show or hide the toolbar and status bar, and you can choose whether large or small icons will appear next to the printers in the Installed Printers list. Clicking List on this menu displays only the printer name and icon in the Installed Printers list. Clicking Details displays the printer name, status, and job count.
Many of the commands available on the Status Monitor menus can be accessed directly by clicking the buttons on this toolbar. If you point to a toolbar button, the corresponding menu command appears briefly on your screen, and an explanation of the button’s function appears in the Status Bar at the bottom of the Status Monitor window. NT 3.51 & 4.0: Job Status is not available. Note: 0 Close the Printer list window when you do not need it: this window uses computer resources if left open.
Status Displays brief messages describing the current status of the printer. Job Count Displays the number of print jobs waiting to be printed from a particular printer. Note: You can rearrange the order of the printers in the list by clicking the Printer Name, Status, and Job Count title bars. Uninstalled Network Printers list The Uninstalled Network Printers list displays non-EPSON printers and EPSON printers that do not have installed printer drivers.
NT 3.51 & 4.0: You need to log on as the Network Administrator to use this feature. Note: Delete printers that appear in this list but are not always connected to the network and printers that the Status Monitor cannot get status information about, because they unnecessarily use system resources. To delete a printer, select the printer and click Delete Printer on the Settings menu.
When using Browse to add a printer, note the following: The Browse for Printer window shows the network configuration. Do not select printers that you cannot monitor. NT 3.51 and NT 4.0 Windows 95 Printers that appear in the window but cannot be monitored include: Windows 95 NDS printers and Windows 95/NT shared printers Windows NT 3.51 Printers in a Windows-based network Windows NT 4.
Current Status menu You can check the status of the selected printer on the Current Status menu. If a problem occurs, the most likely solution appears in the Troubleshooting Message box. This screen capture shows the EPL-N2000. 1 This screen capture shows the Stylus 1. Image icon: Shows the printer status graphically. 2. Replace Ink Cartridge button: Explains how to replace an empty ink cartridge. Follow the instructions on the screen. 3.
4. Troubleshooting Message box Explains how to solve problems that may occur. If the problem is not solved after following the instructions given here, see the troubleshooting section of the affected printer. Consumables menu (EPSON Stylus COLOR/EPSON Stylus Photo Series) The information given on the Consumables menu varies according to the printer you are monitoring. The Consumables menu for the EPSON Stylus COLOR 1520.
Consumables menu (EPL Series) The information given on the Consumables menu varies according to the printer you are monitoring. Remaining paper: Shows the paper size and approximate amount of remaining paper in each paper source. Remaining toner: Shows the amount of toner remaining. The Printer Information menu provides you with information about the selected printer and its options. 2 This example shows the Printer Information menu for the EPL-N2000 printer.
List: 1. Printer Resources: Provides information about the printer and the print server. 2. Details: Provides details about the item selected in the Printer Resources list. Setting monitoring preferences To make specific monitoring settings, right-click a printer and select Monitoring Preferences, or select the printer and click Monitoring Preferences on the Settings menu. The Monitoring Preferences window appears. NT3.52 & 4.
settings: 1. Monitoring Interval: Determines how often the Status Monitor checks for new printer status information, from short (every 2 seconds) to long (every 60 seconds). The default setting is 10 seconds. 2. Background Monitoring: Click the Monitor this printer check box to monitor the selected printer. A check in the check box means the selected printer is being monitored. 3. Status Alert: Determines under what conditions the Status Alert window will open. See “Status Alert” on page 2-19.
Double-clicking the background monitoring icon opens the EPSON Status Monitor 2 window. Right-clicking this icon opens a pop-up menu where you can choose to have the Status Alert displayed in front of other windows on the desktop. This pop-up menu also allows you to turn off the background monitoring feature. The background monitoring icon changes its color according to the printer status: Printer Icon: Green Yellow Red Gray Meaning: Ready to print.
The Status Alert window opens above the background monitoring icon under the conditions you select in the Monitoring Preferences dialog box. Click the printer name and click Printer Status on the Printer menu to open the Current Status menu. For details about the Current Status menu, see page 2-13. EPSON Status Monitor 2 automatically monitors the printer or printers you designate it to monitor. To stop monitoring a printer, follow these steps: 1.
2. Click Settings, point to Background monitoring, and then click Stop monitoring now. 3. Click Printer and click Close. Note: You can restart the Status Monitor by clicking Monitor from restart or Monitor now on the Settings menu. If you stop monitoring and close EPSON Status Monitor 2, the background monitoring icon disappearsfrom the taskbar of Windows 95 and NT 4.0, but the icon remains on the desktop in Windows NT 3.51.
Uninstalling EPSON Status Monitor 2 You can remove EPSON Status Monitor 2 from your computer as follows: e Caution: Quit other programs such as virus check programs before removing EPSON Status Monitor 2. Win 95: If EPSON TCP/IP printing is enabled, disable it as described on page 1-10. NT 3.51 & 4.0: You need to log on as the Administrator. Deleting the Monitor from Windows 95 and NT 4.0 1. Close EPSON Status Monitor 2 as described in “Stopping Monitoring” on page 2-19. 2.
3. Double-click Add/Remove Programs. 4. Click EPSON Status Monitor 2 and click the Add/Remove button. 5. Follow the instructions on the screen.
Deleting the program from Windows NT 3.5I 1. Double-click Epson in the Program Manager. 2. Double-click EPSON Status Monitor 2 Uninstall. 3. Follow the instructions on the screen.
Chapter 3 Tips and Troubleshooting Tips for Network Administrators . . . . . . . . . . . . . . . . . Controlling the packet traffic on the network . . . . . . . . Monitoring printers beyond routers . . . . . . . . . . . . . About uninstalled network printers . . . . . . . . . . . . . 3-2 3-2 3-2 3-3 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . .
This chapter contains tips for using EPSON Status Monitor 2 and explains how to cope with possible problems. Tips for Network Administrators Controlling the packet traffic on the network The computer with EPSON Status Monitor 2 communicates with the printer across the network. If there are many monitoring computers and printers to be monitored, packet traffic increases and may slow down the network. Limit the number of monitoring computers and printers to be monitored to control network traffic.
If you set one or more hops for the NetWare network, the search packet travels beyond the routers. Even if there are no printers to be monitored beyond dial-up routers, it is likely that the dial-up line will be used and you will be charged more than you expect. If you do not monitor printers beyond routers, set 0 for the number of hops during installation. To reset the number of hops, reinstall the Status Monitor as described on page 1-8.
Multiple computers are monitoring a single printer, and the printer cannot reply to all of them at the same time. Decrease the number of monitoring computers or make the monitoring interval longer in the Monitoring Preferences dialog box. See “Setting monitoring preferences” on page 2-16 and “Tips for Network Administrators” on page 3-2. The printer is not ready to print. Make sure the printer is ready to print. For details, see the user’s guide of your printer.
NetWare printers cannot be monitored. Cause What to do You are using EPSON Net!. You cannot use EPSON Status Monitor 2 and EPSON Net! at the same time. Quit EPSON Net! and use EPSON Status Monitor 2. If you use EPSON Net!, quit EPSON Status Monitor 2 in advance. NetWare print servers cannot be monitored beyond routers. Cause What to do The number of hops is set to 0. Change the number of hops according to “Changing the Initial Settings” on page 1-11.
r ~~ Cannot print when using EPSON TCP/IP in Windows 95. Cause What to do An incompatible or invalid printer name is typed in the Print to the following port box of the printer’s Properties dialog box. Delete the unnecessary printer name. For example, “EPSON-TCPIP-Printers\255.255. 255.255 (EPL-N2000)” should be “EPSON-TCPIP-Printers\255.255. 255.255”. If you use the EPL-N1200 printer, only printers with the 7717 or later ROM version are compatible.
Index A E About, 2-8 Add Printer, 2-8, 2-9 Adding uninstalled network printers, 2-11 EPSON Status Monitor 2 install, 1-8 EPSON TCP/IP, 1-3 Ethernet card, 1-4 B H Background Monitoring, 2-8, 2-17 Bindery emulation, 1-4 Help menu, 2-8 Topics, 2-8 C Cancel printing, 2-7 Check paper size before, 2-14 Computers, 1-2 Connect NetWare print queue, 1-7 Consumables menu, 2-14, 2-15 Current Status menu, 2-13 message box, 2-13 D Delete Printer, 2-8, 2-9, 2-10 Delete monitor, 2-21-23 Details, 2-8, 2-16 I Image
M Q Main window, 2-6 Model, 2-10 Monitor now, 2-18 this printer, 2-6, 2-18 Monitoring Interval, 2-17 preferences, 2-5, 2-8, 2-16 Q & A, 3-3 N NetWare, 1-3 print queue, 1-7 Network administrator, 3-2 Novell, 1-3 P Pause Printing, 2-7 Print queue, 1-7 Printer icon, 2-7, 2-18 Information menu, 2-15 menu, 2-7 name, 2-9, 2-10 path, 2-10 resources, 2-16 status, 2-5, 2-7, 2-12, 2-19 Printers, 1-2 Protocols, 1-3 LPR printer, 1-4 Purge Print Jobs, 2-7 IN-2 Index R Refresh, 2-8 Remaining black ink, 2-14 color
u Uninstalled Network Printers list, 2-10 Uninstall, 2-21-23 V View menu, 2-8 Index IN-3
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