User Manual
Table Of Contents
- Package contents
- Product overview
- Connecting the base station
- Connecting the base station to the mains power supply
- Pairing and charging the headset before first use
- Connecting the base station to a fixed line phone – SDW 5 BS only
- Connecting the base station to a computer
- Connecting the base station to Bluetooth devices – BTD 800 USB only
- Reconnecting/disconnecting Bluetooth
- Connecting an optional USB headset or speakerphone
- Connecting an optional busy light
- Assembling and wearing the headset SDW 10 HS
- Adjusting and wearing the headset SDW 30 HS | SDW 60 HS
- Labeling the headset
- Configuring the headset system
- Setting up and using the headset
- Making calls using the headset system
- Preparing calls - initial settings
- Selecting audio source – fixed line phone/ computer/ mobile phone
- Making a call
- Accepting/rejecting a call
- Transferring calls to connected devices
- Ending a call
- Redialing
- Putting a single active call on hold
- Managing multiple calls - two calls from two audio sources
- Setting up conference call
- Using the dictation mode
- Listening to music using the headset
- Using the motion sensor
- Charging the headset and storing the headset system
- Sharing a workplace
- Cleaning and maintaining the headset system
- If a problem occurs ...
- Specifications
SDW 5000 series headset system
IF A PROBLEM OCCURS ...51
If a problem occurs ...
Problem Possible cause Solution Page
The headset is placed
into the base station but
the charge status LED
is off
Base station is not connected to
the mains power supply
Connect the base station to the mains
power supply.
10
Rechargeable battery is deeply
discharged
Wait several minutes until the Charge
status LED lights up.
46
Firmware version of the base
station is older than the firmware
version of the headset
Update the firmware of the base
station.
50
Link between headset
and base station cannot
be established
Headset is not paired with the
base station, the
LED lights up
red
Place the headset into the base station. 46
Bad connection between
headset and base station
Transmission range is exceeded
Reduce the distance between headset
and base station.
33
Adjust the radio range. 27
Noise interference and
connection loss
Microphone rubs on the cheek or
perhaps the beard
Adjust the headset so that the
microphone is about 0.8 - 1.2” (2 - 3 cm)
from the corner of your mouth.
18
Too many DECT systems within
the radio range
Reduce the radio range. 27
Distance between base station
and fixed line phone is so small
that interference occurs
Increase the distance between base
station and fixed line phone.
–
Headset battery cannot
be charged
Charging contacts of the headset
or the base station are dirty
Clean the charging contacts on the
headset and on the base station.
49
Rechargeable battery is defective/
worn out
Ask a technician to replace the
rechargeable battery.
50
Headset is not properly placed in
the base station
Check if the headset is properly placed
into the magnetic holder.
46
The sound from the fixed
line phone is distorted
and disturbed
Base station is not adjusted to the
fixed line phone.
Use the ABC switch to adjust the base
station to your fixed line phone.
30
Beeps instead of voice
prompts
The voice prompts are deactivated
Activate the voice prompts. 32