Owner's Manual

ManualsBrandsEngland's Stove Works ManualsStoveEngland's Stove Works 25-PDVP

TROUBLE-SHOOTING GUIDE

WARNING: TO AVOID ELECTRICAL SHOCK ALWAYS DISCONNECT THE UNIT FROM THE POWER

SOURCE BEFORE ATTEMPTING ANY REPAIR. IF THIS GUIDE DOES NOT CORRECT THE

PROBLEM CALL YOUR LOCAL DEALER, OR OUR CUSTOMER SERVICE AT 1-800-245-6489.

. Problem Cause Solution

1. Auger not turning 1. Loose set screw 1. Tighten setscrew on collar

2. Bad gear motor 2. Replace auger motor

3. Foreign matter in auger 3. Remove pellets and object

4. Vacuum sensor (Top Auger) 4. Check exhaust blower

2. Smoke smell or dust in house 1. Improper exhaust connection 1.Check all connections for leaks

especially the exhaust blower

connection; Seal with silicone,

hose clamp or aluminum tape

3. Room air blower not operating 1. Loose sensor 1. Tighten connection on sensor

2. High “ON” temperature 2. Adjust temperature lower

4. Exhaust blower not operating 1. Loose connection 1. Check connection at c/board

2. Bad blower 2. Replace blower

3. Bad vacuum sensor 3. Replace vacuum sensor

5. Lazy fire 1. Control board settings 1. Review board settings

2. Bad exhaust blower 2. Replace blower

3. Excessive pellet moisture 3. Keep pellets inside

4. Excessive ash 4. Remove baffles; Clean unit

5. Low quality pellets 5. Use premium hardwood pellets

6. Blown fuse (4 AMP) 1. Power surge 1. Replace fuse; use surge

protector

2. Exposed wire 2. Check for exposed or frayed

wire and loose connections

3. Electric motor shorting or 3. Check motors and blowers

bound up for obstructions or lock-up

7. High pellet consumption 1. Low quality pellets 1. Use premium hardwood fuel

2. Board out of adjustment 2. Check c/board settings

8. Squeaking noise 1. Build up in tube 1. Remove auger and clean

2. Improper auger alignment 2. Re-align auger

3. Blower noise 3. Remove and oil blower

9. Pinging or rattling noise 1. Foreign material 1. Check blower for material

2. Loose set screw 2. Check impeller blower screw

10. Unit shuts down in 1. Loose heat sensor 1. Check stove connection

30 to 40 minutes

2. Control board settings 2. Check settings; always start

unit on “5” to “9”setting

11. Unit keeps shutting down 1. Blocked flue 1. Check for flue blockage (nests,

(“E” code on control board) rodents, excess soot, etc.)

2. Blower failure 2. Check combustion blower

wires, call Cust. Svc.

3. Improper installation 3. Check for loose flue/pipe

connections

Improper installation may cause a back draft.

*NOTE: Also check for loose or cracked vacuum hose on PU-VS switch (see #24 in Illustration 4).