User manual

9. TROUBLESHOOTING
If you experience problems with this receiver or its installation, in the first instance please read
carefully the relevant sections of this User Manual and this Troubleshooting section.
Problem Possible cause What to do
Standby LED not lit Mains lead unplugged Check mains lead
No signal found Aerial is disconnected.
Aerial is damaged/misaligned.
Out of digital signal area.
Check aerial lead.
Check aerial.
Check with dealer.
No picture or sound Viewing incorrect SCART
output
Press the DTV/VCR button
Tuned to digital teletext
channel
Change to another channel
Mosaic blocks in picture or
picture freezes
Aerial may not be compatible Check aerial
Scrambled channel message Channel is scrambled Select an alternative channel
Forgotten channel lock code Re-install channels to cancel
channel lock
No response to remote control Receiver off Plug in and turn on receiver
Remote control not aimed
correctly
Aim the remote control at
front panel
Front panel obstructed Check for obstructions
Remote control batteries are
inserted incorrectly
Check batteries direction
Remote control batteries
exhausted
Replace remote control
batteries
After moving the device to
another room can’t receive the
digital signal
The aerial feed may come
through a distribution system
which may reduce the digital
signal
Try a direct feed from antenna