Specifications

5.3 Total Call Concept (TCC) Procedure

DSG-000622

Start

Chapter 5

5.2 Start FIP

Chapter 6

6.1 Power Fault FIP

Error Message FIPs

Chapter 7

7.1 Jam FIPs

Chapter 8

8.1 Image Defects

Chapter 5

5.3 TCC Procedures

End

This section covers the total call concept

(TCC) for the DEClaser 5100. The

darkened section of the adjacent map

shows that the TCC procedure is the

ﬁnal checkout section of the start FIP.

The TCC procedure involves inspecting

for damage and worn out parts and

involves cleaning the inside and outside

of the printer. Performing the TCC

procedure can reduce the number of

service calls.

To clean the paper path, use a clean lint-free cloth and the special vacuum

cleaner speciﬁed in Section D.3. Use a damp sponge to clean the covers and

external components.

While cleaning, look for broken plastic or metal components or for any signs of

damage. Replace any damaged components.

Before ending a service call, make sure you have done the following:

1. Discuss the operation of the printer with the customer.

2. If more then 200,000 sheets have printed, perform the 200K maintenance

procedure (see Section 5.3.1).

The page count appears when you select the Show page count feature from

the Test/fonts key menu. See Figure A–1 for more information.

3. Power on the printer.

4. Either print several test prints or have the customer print a multipage job

to exercise the printer for a prolonged time period (5 minutes or more).

5. If intermittent problems or mixed problems occur, note down the type of

problem. See Table 5–1 start FIP for a pointer to the speciﬁc FIP.

6. Inspect all the paper path rollers for:

• Surface contamination, uneven wear, dirt, or damage

• Broken or disconnected pressure springs

• Defective or unsecured bearings

Start FIP and Total Call Concept 5–5