Dell XC6320 Web-Scaled Hyperconverged Appliance Owner's Manual
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2016 Dell Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws.
Contents 1 About the Dell XC6320.........................................................................................7 About your system.................................................................................................................................7 Accessing system features during startup............................................................................................ 7 Front panel features and indicators.......................................................................
Miscellaneous Settings details...................................................................................................... 32 System setup options at boot.............................................................................................................32 About Boot Manager...........................................................................................................................33 Viewing Boot Manager........................................................................
Installing the cooling shroud ....................................................................................................... 54 Heat sinks............................................................................................................................................ 54 Removing the heat sink ................................................................................................................55 Installing the heat sink ..........................................................
Troubleshooting a wet system............................................................................................................77 Troubleshooting a damaged system .................................................................................................78 Troubleshooting the system battery.................................................................................................. 78 Troubleshooting PSUs....................................................................................
About the Dell XC6320 1 About your system The Dell XC6320 system is a web-scale converged appliance based on the Dell PowerEdge C6320 and supports 512 GB memory (with 32 GB RDIMMs), six hard drives per node, and up to four nodes per chassis. Accessing system features during startup The following keystrokes provide access to system features during startup. NOTE: The hot keys of SAS or SATA card or PXE support are available in BIOS boot mode only. There is no hot key to boot in the the UEFI mode.
Front panel features and indicators Figure 1. Front panel features and indicators NOTE: For more information about the direction details of the 2.5-inch hard drive expander configuration support, see the HDD Zoning configuration tool at Dell.com/support. Table 1. Front-panel features and indicators Item Indicator, button or connector 1 System identification indicator or button for system board 2 The identification button can be used to locate a particular system and system board within a chassis.
Item Indicator, button or connector 6 Drive cover 7 Power-on indicator or system state indicator or power button for system board 3 Icon Description This is not a usable drive slot. NOTE: When turning on the system, the video monitor can take from several seconds to over two minutes to display an image, depending on the amount of DIMM installed in the system.
Hard drive indicator patterns Figure 2. Hard drive front view 1. hard drive status indicator (green and amber) 2. hard drive activity indicator (green) Table 2. Hard drive indicator patterns Controller Onboard Controller Hard drive type SATA2 Function Activity LED Status LED Green Green Drive on-line Off/Blinking when active On Fail Off On Back panel features and indicators Figure 3.
Table 3. Back panel features and indicators Item Indicator, button, or connector Icon Description 1 PSU 2 1600 W AC PSUs. 2 PSU 1 1600 W AC PSUs. 3 USB port Enables you to connect USB devices to the system. The ports are USB 3.0-compliant. 4 Ethernet connector 10G NIC 1 connector. 5 Ethernet connector 10G NIC 2 connector. 6 Management port Dedicated management port. 7 USB to serial port Connects the system to a host. 8 VGA port Connects a VGA display to the system.
Item Indicator, button, or connector Icon Description NOTE: To force an ungraceful shutdown, press and hold the power button for five seconds. 10 System identification indicator The management software of both the systems and the identification buttons on the front can cause the indicator to flash blue to identify a particular system and system board. Indicators turn amber when the system requires attention because of an issue. System-board assembly configurations Figure 4.
Table 4. LAN indicator codes Component Indicator Condition Link and network speed indicator Solid amber Linking at 1 Gbps speed Solid green Linking at 10 Gbps speed Blinking green Activity is present: Activity indicator • • • Pre OS POST OS without driver OS with driver Blinking at speed relative to packet density. Off No link/activity present • • • D0 (uninitialized) D3 (cold) S4 (hibernation) Figure 6. LAN indicators (management port) 1. speed indicator 2.
Power and system board indicator codes The LEDs on the system front panel and back panel display status codes during system startup. For location of the LEDs on the front panel, see the Front panel features and indicators section. For location of the LEDs on the back panel, see the Back panel features and indicators section. Table 6.
Power Supply Unit indicator codes Each AC power supply unit (PSU) has an illuminated translucent handle that indicates whether power is present or whether a power fault has occurred. 1600 W AC/1600 W HVDC PSU Figure 7. PSU status indicator 1. PSU 2. AC power indicator Table 7. 1600 W AC/1600 W HVDC PSU indicators Component Indicator Condition AC power indicator Solid amber Standby mode with Fan Lock for 15 seconds.
iDRAC heart beat LED The system board provides iDRAC heart beat LED (CR17) for iDRAC debugs. The iDRAC heart beat LED is green. When the system AC power is connected, the LED glows. When iDRAC firmware is ready, the iDRAC heart beat LED blinks. Figure 8. iDRAC heart beat LED on the Dell XC6320 system board 1. iDRAC heart beat LED Documentation references For information about the Dell documents, see the Support Matrix specific for your product.
Performing initial system configuration 2 After you receive your system, you must set up your system, install the operating system if it is not preinstalled, and set up and configure the system iDRAC IP address. Setting up your system 1. Unpack the system. 2. Install the system into the rack. For more information about installing the system into the rack, see your system Rack Installation Placemat. 3. Connect the peripheral devices to the system. 4. Connect the system to its electrical outlet. 5.
Logging in to iDRAC You can log in to iDRAC as an iDRAC local user, a Microsoft Active Directory user, or a Lightweight Directory Access Protocol (LDAP) user. You can also log in by using Single Sign-On or a Smart Card. The default user name is root and password is calvin. For more information about logging in to iDRAC and iDRAC licenses, see the Integrated Dell Remote Access Controller User's Guide available at Dell.com/ idracmanuals. You can also access iDRAC by using RACADM.
NOTE: If you do not have the Service Tag, you can do one of the following: • 3. Select Auto-detect your product to allow the system to automatically detect your Service Tag • Select Browse for a product to select your product from the Select a product page. Click Drivers and downloads. The drivers that are applicable to your selection are displayed. 4. Repeat steps 1 through 3 to download the HDD zoning configuration utility. 5. Search on the basis of Category, and then click System Utilities.
Pre-operating system management applications 3 You can manage basic settings and features of a system without booting to the operating system by using the system firmware. Navigation keys The navigation keys can help you access the pre-operating system management applications. Page Up Moves to the previous screen. Page Down Moves to the next screen. Up arrow Moves to the previous field. Down arrow Moves to the next field.
NOTE: Help text for the selected field is displayed in the graphical browser by default. To view the help text in the text browser, press F1. You can access system setup by using two methods: • Standard graphical browser—The browser is enabled by default. • Text browser—The browser is enabled by using Console Redirection. Entering System Setup 1. Turn on, or restart your system. 2.
Serial Communication Specifies options to manage the serial ports and specify related features and options. System Profile Settings Specifies options to change the processor power management settings, memory frequency, and so on. System Security Specifies options to configure the system security settings, such as system password, setup password, Trusted Platform Module (TPM) security. It also manages the power and NMI buttons on the system.
System Memory Testing Specifies whether the system memory tests are run during system boot. Options are Enabled and Disabled. This option is set to Disabled by default. Memory Operating Mode Specifies the memory operating mode. The options available are Optimizer Mode, Advanced ECC Mode, Mirror Mode, Spare Mode, Spare with Advanced ECC Mode, Dell Fault Resilient Mode and Dell NUMA Fault Resilient Mode. This option is set to Optimizer Mode by default.
DCU IP Prefetcher Enables or disables the Data Cache Unit (DCU) IP prefetcher. This option is set to Enabled by default. Execute Disable Enables you to run the disable memory protection technology. This option is set to Enabled by default. Logical Processor Idling Enables you to improve the energy efficiency of a system.
Security Freeze Lock Sends Security Freeze Lock command to the Embedded SATA drives during POST. This option is applicable only for ATA and AHCI modes. Write Cache Enables or disables the command for Embedded SATA drives during POST. Port A Sets the drive type of the selected device. For Embedded SATA settings in ATA mode, set this field to Auto to enable BIOS support. Set it to OFF to turn off BIOS support. For AHCI or RAID mode, BIOS support is always enabled.
Port F Sets the drive type of the selected device. For Embedded SATA settings in ATA mode, set this field to Auto to enable BIOS support. Set it to OFF to turn off BIOS support. For AHCI or RAID mode, BIOS support is always enabled. Port G Sets the drive type of the selected device. For Embedded SATA settings in ATA mode, set this field to Auto to enable BIOS support. Set it to OFF to turn off BIOS support. For AHCI or RAID mode, BIOS support is always enabled.
Capacity Specifies the total capacity of the hard drive. This field is undefined for removable media devices such as optical drives. Boot Settings details The Boot Settings screen details are explained as follows: Boot Mode Enables you to set the boot mode of the system. CAUTION: Switching the boot mode may prevent the system from booting if the operating system is not installed in the same boot mode. If the operating system supports UEFI, you can set this option to UEFI.
USB 3.0 Setting Enables or disables the USB 3.0 support. Enable this option only if your operating system supports USB 3.0. If you disable this option, devices operate at USB 2.0 speed. USB 3.0 is enabled by default. User Accessible USB Ports Enables or disables the USB ports. Selecting Only Back Ports On disables the front USB ports, selecting All Ports Off disables all USB ports. The USB keyboard and mouse operate during boot process in certain operating systems.
Serial Communication details The Serial Communication screen details are explained as follows: Serial Communication Selects serial communication devices (Serial Device 1 and Serial Device 2) in BIOS. BIOS console redirection can also be enabled and the port address can be specified. This option is set to Auto by default. Serial Port Address Enables you to set the port address for serial devices. This option is set to Serial Device 1=COM2, Serial Device 2=COM1 by default.
CPU Power Management Sets the CPU power management. This option is set to System DBPM (DAPC) by default. DBPM is Demand-Based Power Management. Memory Frequency Sets the speed of the system memory. You can select Maximum Performance, Maximum Reliability, or a specific speed. Turbo Boost Enables or disables the processor to operate in the turbo boost mode. This option is set to Enabled by default. Energy Efficient Turbo Enables or disables the Energy Efficient Turbo option.
Intel AES-NI Improves the speed of applications by performing encryption and decryption by using the Advanced Encryption Standard Instruction Set (AES-NI). This option is set to Enabled by default. System Password Sets the system password. This option is set to Enabled by default and is read-only if the password jumper is not installed in the system. Setup Password Sets the setup password. This option is read-only if the password jumper is not installed in the system.
Secure Boot Policy Summary Specifies the list of certificates and hashes that secure boot uses to authenticate images. Miscellaneous Settings details The Miscellaneous Settings screen details are explained as follows: System Time Enables you to set the time on the system. System Date Enables you to set the date on the system. Asset Tag Specifies the asset tag and enables you to modify it for security and tracking purposes.
About Boot Manager Boot manager enables you to add, delete, and arrange boot options. You can also access System Setup and boot options without restarting the system. Viewing Boot Manager To enter Boot Manager: 1. Turn on, or restart your system. 2. Press F11 when you see the following message: F11 = Boot Manager If your operating system begins to load before you press F11, allow the system to complete the booting, and then restart your system and try again.
1. From the System Setup Main Menu, click Boot Settings, and select Boot Mode. 2. Select the boot mode you want the system to boot into. CAUTION: Switching the boot mode may prevent the system from booting if the operating system is not installed in the same boot mode. 3. After the system boots in the specified boot mode, proceed to install your operating system from that mode. NOTE: Operating systems must be UEFI-compatible to be installed from the UEFI boot mode.
Deleting or changing system and setup password NOTE: You cannot delete or change an existing system or setup password if the Password Status is set to Locked. 1. To enter System Setup, press F2 immediately after turning on or restarting your system. 2. On the System Setup Main Menu screen, click System BIOS → System Security. 3. On the System Security screen, ensure that Password Status is set to Unlocked. 4.
Installing and removing system components 4 Safety instructions WARNING: Whenever you lift the system, get others to assist you. To avoid injury, do not attempt to lift the system by yourself. WARNING: Working on systems that are still connected to a PSU can be dangerous. CAUTION: This system must be operated with the system cover installed to ensure proper cooling. CAUTION: System components and electronic circuit boards can be damaged by discharge of static electricity.
Opening and closing the system CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. Removing the system cover 1.
Installing the system cover CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. Follow the safety guidelines listed in the Safety instructions section. 1.
2. Follow the procedure listed in the Before working inside your system section. 1. Disconnect the fan’s power cable from the power distribution board 1. 2. Lift the cooling fan cage out of the chassis. Figure 10. Removing and installing a cooling fan cage 1. locking clips (2) 2. cooling fan cage 3. power connector 4. locating pin (6) 3. Disconnect the fan cable from the fan connector on the cooling fan cage. 4. Lift the cooling fan with the sponge out of the cooling fan cage.
Figure 11. Removing and installing a cooling fan 1. cooling fan 1 2. cooling fan 2 3. cooling fan 3 4. sponge 5. cooling fan 4 6. fan cable 7. cooling fan cage Related Links Removing the system cover Installing a cooling fan CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
NOTE: The fan blades should face the control panel of the system. 2. Connect the fan cable to the connector on the cooling-fan cage. 3. Align the cooling-fan cage with the locating pins on the chassis and place it into the chassis until it is firmly seated in place. 4. Connect the fan’s power cable to the connector on the power distribution board 1. You must route these cables properly through the ties to prevent them from being pinched or crimped. 1.
Figure 12. Removing or installing a 2.5-inch hard drive blank 1. handle 3. 2.5-inch hard drive blank 2. latch Installing a 2.5-inch hard drive blank CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
Figure 13. Removing and installing a hard drive 1. lock lever 3. hard drive slot 2. hard driver carrier Installing a hard drive CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
Follow the safety guidelines listed in the Safety instructions section. 1. With the lever on the hard drive carrier open, slide the hard drive carrier into the drive bay until the hard drive connector engages with the backplane. 2. Close the release handle to lock the hard drive in place. 3. Turn the lock lever clockwise to the lock symbol. 1. To check the status of the hard drive, see the hard drive activity and status indicators. For more information, see the Hard drive indicator patterns section.
Figure 14. Removing and installing a hard drive from the hard drive carrier 1. hard drive carrier 3. hard drive 2. screw (4) Installing a hard drive into a hard drive carrier CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
NOTE: Write intensive activities and processes leveraged by XC appliances, are intended to take place on the SSDs and HDDs and not the boot device. The hypervisor boot device is not intended for application use. WARNING: Adding additional write intensive software to the SATADOM boot disk results in heavy wear on the device beyond design specifications resulting in premature hardware failure. You should not run applications on the hypervisor operating system.
Figure 15. Removing the SATADOM 1. SATADOM 2. SATA connector SATA5 3. power cable 4. system board power connector Installing the SATADOM CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
Cable routing for SATADOM and LSI 2008 Figure 16. Cable Routing for SATADOM and LSI 2008 Table 8.
Table 9. PSUs configuration PSU System boards 1600 W Up to two 120 W processor per system board, six hard drivesper system board, and 16 memory modulesper system board Removing a power supply unit CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
3. PSU connector 4. handle Installing a power supply unit CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
Figure 18. Removing and installing a system board tray 1. retaining latch 3. system board tray 2. screw Installing the system board tray CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
4. Disconnect all the external cables from the system board. 1. Remove the screw that secures the retaining latch. 2. Press the retaining latch and by using the handle, slide the system board assembly out of the chassis. Figure 19. Removing and installing a system board assembly 1. retaining latch 3. system board assembly 2. screw Installing the system board assembly CAUTION: Many repairs may only be done by a certified service technician.
Air baffle Removing the cooling shroud CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. 1.
Installing the cooling shroud CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. Follow the safety guidelines listed in the Safety instructions section.
Removing the heat sink CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. NOTE: Place the foolproof pins of two processor heat sinks facing inside. 1.
Installing the heat sink CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. Follow the safety guidelines listed in the Safety instructions section. 1.
Figure 23. Removing and installing a processor 1. socket release lever 2. orientation arrow 3. processor 4. notch in processor (4) 5. processor shield 6. socket release lever (2) 7. socket pin array 8. notch Related Links Removing the system board assembly Removing the heat sink Installing a processor CAUTION: Many repairs may only be done by a certified service technician.
1. Follow the safety guidelines listed in the Safety instructions section. 2. Unpack the processor if it has not been used previously. NOTE: If the processor has already been used, remove any thermal grease from the top of the processor by using a lint-free cloth. 3. Remove the system board assembly. 1. Align the processor with the socket keys on the CPU socket. CAUTION: Positioning the processor incorrectly can permanently damage the system board or the processor.
3. Disconnect the system from the electrical outlet and disconnect the peripherals. 4. Remove the system board assembly. 1. Remove the screws that secure the expansion card assembly. 2. Lift the expansion card assembly out of the system board assembly. Figure 24. Removing the expansion card assembly for 1U node 1. expansion card assembly 3. system board assembly 2. screw (4) 3. Remove the screw that secures the expansion card. 4.
Figure 25. Removing the expansion card for 1U node 1. expansion card slot cover 3. expansion card 2. screw Related Links Installing the system board assembly Installing the expansion card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
6. Insert the card edge connector firmly into the riser card until the card is fully seated. 7. Replace the screw that secures the expansion card. 8. Place the expansion card assembly into the system board assembly. 9. Install the screws that secure the expansion card assembly. 1. Install the system board assembly. 2. Reconnect the peripherals and connect the system to the electrical outlet. 3. Turn on the system, including any attached peripherals.
Figure 27. Removing and installing the riser card 1. expansion card bracket 3. riser card 2. screw (2) Related Links Removing the system board assembly Removing the expansion card Installing the riser card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
Removing the LSI 2008 SAS mezzanine card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
Installing the LSI 2008 SAS mezzanine card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
Figure 29. Removing and installing the mezzanine card bridge board 1. PCI slot 2. mezzanine card bridge Related Links Removing the system board assembly Removing the LSI 2008 SAS mezzanine card Installing the mezzanine card bridge board CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
Memory slot features • Support 8 channels, 16 DDR4 registered DIMMs (RDIMMs) • Speed up to 2400 MT/s • Max. capacities: 512 GB with 32 GB RDIMM • Supports DDR4 • Supports Error Correction Code (ECC) NOTE: Linux operating system does not support the S4 (hibernation) mode. Supported memory module configuration For the sequence of the 16 memory-module sockets, the system requires at least one memory module installed on processor 1’s DIMM slot 1 in order to boot up.
Processor 1 6 √ ‒ √ ‒ √ ‒ ‒ ‒ 8 √ ‒ √ ‒ √ ‒ √ ‒ 12 √ √ √ √ √ ‒ √ ‒ 16 √ √ √ √ √ √ √ √ Table 11.
Figure 31. Removing a memory module 1. memory module 3. memory module socket ejector (2) 2. alignment key Related Links Removing the system board assembly Removing the cooling shroud Installing the memory modules WARNING: The memory modules are hot to the touch for some time after the system has been powered down. Allow time for the memory modules to cool before handling them. Handle the memory modules by the card edges and avoid touching the components on the memory module.
Figure 32. Installing a memory module 1. memory module 3. memory module socket ejector (2) 2. alignment key 1. Install the cooling shroud. 2. Install the system board assembly. 3. Press F2 to enter System Setup, and check the System Memory setting. 4. If the value is incorrect, one or more of the memory modules may not be installed properly. Ensure that the memory modules are firmly seated in the sockets. 5. Run the system memory test in the system diagnostics.
2. Turn off the system, including any attached peripherals. 3. Disconnect the system from the electrical outlet and peripherals. 4. Remove the system board assembly. 5. Remove the cooling shroud. 6. Remove the expansion card assembly. 1. Push the battery latch and lift the battery out of the connector. CAUTION: To avoid damage to the battery connector, you must firmly support the connector while installing or removing a battery. 2.
System board Removing a system board CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. 1.
Figure 34. Removing and installing the system board 1. system board assembly 3. screw (8) 2. system board Related Links Removing the system board assembly Removing the cooling shroud Removing the expansion card Removing the heat sink Removing the memory modules Removing the LSI 2008 SAS mezzanine card Installing a system board CAUTION: Many repairs may only be done by a certified service technician.
Follow the safety guidelines listed in the Safety instructions section. 1. Holding the system board by the edges, slide the system board into the system board assembly. 2. Install the screws to secure the system board to the system board assembly. 1. Install the Trusted Platform Module (TPM). For information how to install the TPM, see the Installing the Trusted Platform Module section. For more information on the TPM, see the Trusted Platform Module section.
NOTE: You can enter the Service Tag only when the Service Tag field is empty. 6. Ensure that you enter the correct Service Tag. After entering the Service Tag, it cannot be updated or changed. 7. Click OK.
Troubleshooting your system 5 Safety first—for you and your system CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
• Remove all added peripheral devices, one at a time, and try to turn on the system. If after removing a peripheral device, the system works, it may be an issue with the peripheral device or a configuration issue between the peripheral device and the system. Contact the peripheral device vendor for assistance. • If the system does not turn on, check the LED display. If the power LED is not on, you may not be receiving AC power. Check the AC power cord to ensure that it is securely connected.
If the issue persists, replace the device. If all troubleshooting fails, see Getting help. Troubleshooting a serial I/O device 1. Turn off the system and any peripheral devices connected to the serial port. 2. Swap the serial interface cable with another working cable, and turn on the system and the serial device. If the issue is resolved, replace the interface cable. 3. Turn off the system and the serial device, and then swap the device with a comparable device. 4.
• Hard drives • SAS backplane • Expansion-card • PSUs • Fans • Processors and heat sinks 4. • Memory modules Let the system dry thoroughly for minimum 24 hours. 5. Reinstall the components you removed in step 3. 6. Close the system. 7. Reconnect the system to the electrical outlet, and turn on the system and attached peripheral devices. If the system does not start properly, see Getting help. 8.
4. Enter the System Setup program. If the date and time are not correct in the System Setup program, replace the battery. CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
Troubleshooting a fan CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. 1. Locate the faulty fan indicated by the diagnostic software. 2.
9. Turn off the system and attached peripheral devices, and disconnect the system from the power source. 10. Remove the system-board assembly. 11. If a diagnostic test or error message indicates a specific memory module as faulty, swap or replace the module. 12. To troubleshoot an unspecified faulty memory module, replace the memory module in the first memory module socket with a module of the same type and capacity. 13. Install the system-board assembly. 14.
See the controller’s documentation for information about configuration settings. 3. Check the configuration settings, make any necessary corrections, and restart the system. CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
3. Ensure that each processor and heat sink is properly installed. 4. Install the system-board assembly. 5. Reconnect the system to the electrical outlet, and turn on the system and attached peripheral devices. 6. If the problem persists, turn off the system and attached peripheral devices, and disconnect the system from the electrical outlet. 7. Remove the system-board assembly. 8. Remove processor 2. 9. Install the system-board assembly. 10.
IRQ Line Assignment IRQ10 PCI_IRQ_POOL_DEFINITION IRQ11 PCI_IRQ_POOL_DEFINITION IRQ12 Mouse controller IRQ13 Processor IRQ14 Primary IDE controller IRQ15 Secondary IDE controller NOTE: PCI_IRQ_POOL_DEFINITION means BIOS code assigns at runtime.
Jumpers and connectors 6 This topic provides specific information about the system jumpers. It also provides some basic information about jumpers and switches and describes the connectors on the various boards in the system. Jumpers on the system board help to disable system and setup passwords. You must know the connectors on the system board to install components and cables correctly. Dell XC6320 system board connectors Figure 35. Dell XC6320 system board connectors 1. rear USB Connector 1 2.
29. CPLD JTAG connector 30. PCI-E Gen3 x16 Slot 2 (processor 1) 31. Power button 32. VGA port 33. Internal TTL COM Connector 34. USB to Serial Port 35. LAN Management Connector 36. Management Port 37. LAN 2 LED 38. LAN 2 Port 39. LAN 1 LED 40. LAN 1 Port 41. UID LED Table 13.
Item Connector Description 25 UART Universal Asynchronous Receiver/ Transmitter (UART) connector 26 CPLD_JTAG Complex Programmable Logic Device (CPLD) JTAG connector 27 PCIE_G3_X16 (CPU1) PCI-E Gen3 x16 Slot 2 (processor 1) 28 SW2 Power button 29 VGA1 VGA port 30 INT_TTL Internal TTL COM connector 31 USB_DBG1 USB to serial port 32 MGMT LAN management connector 33 LAN3(BMC) Management port 34 CR21 LAN 2 LED 35 LAN2 LAN 2 port 36 CR20 LAN 1 LED 37 LAN1 LAN 1 port 38
System configuration jumper settings on the Dell XC6320 system board The function of system configuration jumper installed on each Dell XC6320 system board is shown below: Figure 37. System configuration jumpers on the Dell XC6320 system board Table 14.
Getting help 7 Contacting Dell Dell provides several online and telephone-based support and service options. If you do not have an active internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical assistance, or customer-service issues: 1. Go to Dell.com/support. 2.
by Dell to route support calls to the appropriate personnel. The Service Tag locations on the chassis are as follows: Figure 38. Service Tag location Figure 39. Service Tag location on the left front panel Figure 40. Service Tag location on the chassis The linkage of 24 hard drives for four system boards is shown here.
Figure 41. Service Tag linkage NOTE: Hard drives that are under warranty are linked to the appropriate Service Tag of the node. Quick Resource Locator Use the Quick Resource Locator (QRL) to get immediate access to system information and how-to videos. This can be done by visiting Dell.com/QRL or by using your smartphone and a model specific Quick Resource (QR) code located on your Dell PowerEdge system. To try out the QR code, scan the following image. Figure 42.
