User Manual

No Video, No
Display
No video
when
connecting
docking,
dongle or
Blu-ray DVD
players
• Due to legacy platform cannot recognize or
output
5120 x 1440, we suggest to change
EDID to lower resolution to cover this
compatibility problem:
1. R
emove all input cables, press Buttons 3
and 4 for 5 seconds. (Please refer to
page 74 for button numbers)
2. Cho
ose “Enable” on POP up screen to
change max resolution from 5120 x 1440 to
3840 x 1080.
Display image
at 5
120 x 1440
@ 30 Hz at
HDMI port
Not able to
se
lect 5120 x
1440 @ 60
Hz in Graphic
Control Panel
at HDMI Port
• Due to legacy platform HDMI 1.4 HW
ban
dwidth limitation, it can only support 5120
x 1440 @ 30 Hz.
Monitor
di
splayed
image at 3840
x 1080 @ 60
Hz
Not able to
se
lect 5120 x
1440 in
Graphic
Control Panel
• Due to legacy platform HW limitation, it does
no
t support 5120 x 1440.
• To support 5120 x 1440 @ 60 Hz, check
wh
ether the platform meet either one of the
following:
1. DP
1.2 or higher.
2. T
ype-C Alt Mode DP1.2 or higher.
3. HDMI 2.
0.
80  │  Troub l esh ooti ng