User’s Guide Dell UltraSharp U2417HJ Model No.
Notes, Cautions, and Warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. ____________________ Information in this document is subject to change without notice. © 2016 Dell Inc. All rights reserved.
Contents 1 About Your Monitor . . . . . . . . . . . . . . . . . . . . . . . . 5 Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Product Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Identifying Parts and Controls . . . . . . . . . . . . . . . . . . . . . 8 Monitor Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Plug and Play Capability . . . . . . . . . . . . . . . . . . . . . . . . .
Universal Serial Bus (USB) Specific Problems . . . . . . . 66 Mobile High-Definition Link (MHL) Specific Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 Wireless Charging Specific Problems . . . . . . . . . . . . . . 66 5 Appendix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 FCC Notices (U.S. Only) and Other Regulatory Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 Contacting Dell . . . . . . . . . . . .
1 About Your Monitor Package Contents Your monitor ships with the components shown below. Ensure that you have received all the components and Contacting Dell if something is missing. NOTE: Some items may be optional and may not ship with your monitor. Some features or media may not be available in certain countries. NOTE: To set up with any other stand, please refer to the respective stand setup guide for setup instructions.
• DP Cable (Mini-DP to DP) • USB 3.0 Upstream Cable (Enables the USB Ports on the Monitor) • Micro USB cable (Enables the Wireless Charging Stand) • Drivers and Documentation Media • Quick Setup Guide • Factory Calibration Report • Safety, Environmental, and Regulatory Information • Wireless Safety and Regulatory Information Product Features The Dell U2417HJ flat panel display has an active matrix, Thin-Film Transistor (TFT), Liquid Crystal Display (LCD) and LED backlight.
• Ultra-thin bezel minimizes the bezel gap in multi-monitor usage, enabling easier set up with an elegant viewing experience. • Removable stand and Video Electronics Standards Association (VESA™) 100 mm mounting holes for flexible mounting solutions. • Extensive all digital connectivity with DisplayPort, mini DisplayPort, HDMI (MHL), USB 3.0 helps future proof your monitor. • Plug and play capability if supported by your system. • Color gamut of 96% sRGB (CIE1931) with an average Delta E of <4.
Identifying Parts and Controls Front View Front panel controls Label 8 Description 1 Function buttons (For more information, see Operating the Monitor) 2 Power On/Off button (with LED indicator) | About Your Monitor
Back View Back View with monitor stand Label Description Use 1 VESA mounting holes (100 mm x 100 mm - behind attached VESA Cover) Wall mount monitor using VESAcompatible wall mount kit (100 mm x 100 mm). 2 Regulatory label Lists the regulatory approvals. 3 Stand release button Releases stand from monitor. 4 Security lock slot Secures monitor with security lock (security lock not included). 5 Barcode serial number label Refer to this label if you need to contact Dell for technical support.
Side View 45-degree side view Label Description Use 1 Wireless charging pad • Charge your Qi (WPC) or PMA compliance devices. • Align your device to the pad to get max charging. 2 Wireless charging LED 10 | About Your Monitor Indicates the wireless charging status.
Bottom View Bottom view without monitor stand Label Description Use 1 AC power cord connector Connect the power cable. 2 Dell Soundbar mounting slots Attach the optional Dell Soundbar. (Concealed below removable plastic sheets) 3 DP in connector Connect your computer with DP cable. 4 Mini DisplayPort in connector Connect your computer with Mini-DP to DP cable. 5 DisplayPort out (MST) connector DisplayPort output for MST (Multi-Stream Transport) capable monitor. DP 1.
Monitor Specifications Flat Panel Specifications Model U2417HJ Screen type Active matrix - TFT LCD Panel type In Plane Switching Viewable image Diagonal 604.70 mm (23.8 inches) Horizontal, Active Area 527.04 mm (20.75 inches) Vertical, Active Area 296.46 mm (11.67 inches) Area 156246.28 mm2 (242.18 inch2) Pixel pitch 0.
Supported Video Modes Model U2417HJ Video display capabilities (HDMI & DP playback) 480p, 480i, 576p, 720p, 1080p, 576i, 1080i Preset Display Modes Display Mode Horizontal Frequency (kHz) Vertical Frequency (Hz) Pixel Clock (MHz) Sync Polarity (Horizontal/ Vertical) VESA, 720 x 400 VESA, 640 x 480 31.5 70.1 28.3 -/+ 31.5 60.0 25.2 -/- VESA, 640 x 480 37.5 75.0 31.5 -/- VESA, 800 x 600 37.9 60.3 40.0 +/+ VESA, 800 x 600 46.9 75.0 49.5 +/+ VESA, 1024 x 768 48.4 60.0 65.
720 (1440) x 480i 60 720 (1440) x 576i 50 Electrical Specifications Model U2417HJ Video input signals AC input voltage/frequency/ current Inrush current • HDMI 1.4 (MHL 2.0)*, 600mV for each differential line, 100 ohm input impedance per differential pair • DisplayPort 1.2**, 600mV for each differential line, 100 ohm input impedance per differential pair 100 VAC to 240 VAC / 50 Hz or 60 Hz ± 3 Hz / 1.5 A (typical) • 120 V: 42 A (Max.) at 0 °C (cold start) • 240 V: 80 A (Max.
Physical Characteristics Model U2417HJ Connector type DP, black connector (include DP in and DP out); Mini DisplayPort; HDMI (MHL); USB 3.0 Signal cable type • Digital: detachable, HDMI, 19 pins • Digital: detachable, MHL, 19 pins • Digital: detachable, Mini-DP to DP, 20 pins • Universal Serial Bus: detachable, USB, 9 pins Dimensions (with stand) Height (extended) 505.2 mm (19.89 inches) Height (compressed) 415.2 mm (16.35 inches) Width 539.1 mm (21.22 inches) Depth 201.0 mm (7.
Environmental Characteristics Model U2417HJ Temperature Operating 0 °C to 40 °C (32 °F to 104 °F) • Storage: -20 °C to 60 °C (-4 °F to 140 °F) • Shipping: -20 °C to 60 °C (-4 °F to 140 °F) Non-operating Humidity Operating 10% to 80% (non-condensing) • Storage: 5% to 90% (non-condensing) • Shipping: 5% to 90% (non-condensing) Non-operating Altitude Operating 5,000 m (16,400 ft) (maximum) Non-operating 12,192 m (40,000 ft) (maximum) Thermal dissipation • 250.99 BTU/hour (maximum) • 54.
or Activate the computer and the monitor to gain access to the OSD. NOTE: This monitor is ENERGY STAR®-compliant. * Zero power consumption in OFF mode can only be achieved by disconnecting the main cable from the monitor. ** Maximum power consumption with max luminance, and USB active. *** Energy consumption (On Mode) is tested at 230 Volts / 50 Hz. This document is informational only and reflects laboratory performance.
Pin Assignments DisplayPort Connector Pin Number 18 20-pin Side of the Connected Signal Cable 1 ML0(p) 2 GND 3 ML0(n) 4 ML1(p) 5 GND 6 ML1(n) 7 ML2(p) 8 GND 9 ML2(n) 10 ML3(p) 11 GND 12 ML3(n) 13 GND 14 GND 15 AUX(p) 16 GND 17 AUX(n) 18 GND 19 Re-PWR 20 +3.
Mini DisplayPort Connector Pin Number 20-pin Side of the Connected Signal Cable 1 GND 2 Hot Plug Detect 3 ML3(n) 4 GND 5 ML3(n) 6 GND 7 GND 8 GND 9 ML2(n) 10 ML0(p) 11 ML2(p) 12 ML0(p) 13 GND 14 GND 15 ML1(n) 16 AUX(p) 17 ML1(p) 18 AUX(n) 19 GND 20 +3.
HDMI Connector Pin Number 20 19-pin Side of the Connected Signal Cable 1 TMDS DATA 2+ 2 TMDS DATA 2 SHIELD 3 TMDS DATA 2- 4 TMDS DATA 1+ 5 TMDS DATA 1 SHIELD 6 TMDS DATA 1- 7 TMDS DATA 0+ 8 TMDS DATA 0 SHIELD 9 TMDS DATA 0- 10 TMDS CLOCK+ 11 TMDS CLOCK SHIELD 12 TMDS CLOCK- 13 CEC 14 Reserved (N.C.
MHL Connector Pin Number 19-pin Side of the Connected Signal Cable 1 TMDS DATA 2+ 2 TMDS DATA 2 SHIELD 3 TMDS DATA 2- 4 TMDS DATA 1+ 5 GND 6 TMDS DATA 1- 7 MHL+ 8 TMDS DATA 0 SHIELD 9 MHL- 10 TMDS CLOCK+ 11 GND 12 TMDS CLOCK- 13 CEC 14 Reserved (N.C. on device) 15 DDC CLOCK (SCL) 16 DDC DATA (SDA) 17 GND 18 VBUS (+5V, 900mA maximum) 19 CBUS Plug and Play Capability You can install the monitor in any Plug and Play-compatible system.
Universal Serial Bus (USB) Interface This section gives you information about the USB ports that are available on the monitor. NOTE: This monitor is Super-Speed USB 3.0 compatible. Transfer Speed Data Rate Power Consumption* Super-speed 5 Gbps 4.5 W (Max, each port) High speed 480 Mbps 4.5 W (Max, each port) Full speed 12 Mbps 4.5 W (Max, each port) * Up to 2A on USB downstream port (port with compliance devices or normal USB devices.
USB Downstream Connector Pin Number 9-pin Side of the Connector 1 VCC 2 D- 3 D+ 4 GND 5 SSTX- 6 SSTX+ 7 GND 8 SSRX- 9 SSRX+ USB Ports • 1 upstream - back • 4 downstream - back • Power Charging Port- the port with lightning icon; supports fast current charging capability if the device is BC1.2 compatible. NOTE: USB 3.0 functionality requires a USB 3.0-capable computer. NOTE: The monitor's USB interface works only when the monitor is On or in the power save mode.
Maintenance Guidelines Cleaning Your Monitor CAUTION: Read and follow the Safety Instructions before cleaning the monitor. WARNING: Before cleaning the monitor, unplug the monitor power cable from the electrical outlet. For best practices, follow the instructions in the list below while unpacking, cleaning, or handling your monitor: 24 • To clean your anti-static screen, lightly dampen a soft, clean cloth with water.
2 Setting Up the Monitor Attaching the Stand NOTE: The stand is detached when the monitor is shipped from the factory. NOTE: This is applicable for a monitor with a stand. When any other stand is bought, please refer to the respective stand setup guide for the set up instructions. To attach the monitor stand: 1. Place the monitor on a soft cloth or cushion. 2. Fit the two tabs on the upper part of the stand to the groove on the back of the monitor. 3. Press the stand till it snaps into place.
Connecting the HDMI cable Connecting the MHL cable Connecting the black DisplayPort (Mini-DP to DP) cable 26 | Setting Up the Monitor
Connecting the black DisplayPort (DP to DP) cable Connecting the monitor for DP Multi-Stream Transport (MST) function NOTE: U2417HJ supports the DP MST feature. To make use of this feature, your PC Graphics Card must be certified to DP1.2 with MST option. The default out of factory setting in the U2417HJ is DP1.1a. To enable MST connection, please use only DP cable as provided in box (or other DP1.2 certified cable) and change the DP setting to DP1.
2. Go to DisplayPort 1.2 selection. 3. Select Enable or Disable accordingly. 4. Follow the screen message to confirm selection of DP1.2 or DP1.1a.
B) Monitor fails to show any content (blank screen) 1. Use the 2. Press and hold the 3. The DisplayPort configuration message will appear: 4. Use the changes. and buttons to highlight DisplayPort or Mini DisplayPort. button for approximately 8 seconds. button to enable DP1.2 or button to exit without making any Repeat the above steps to change the setting back to DP 1.1a if necessary. CAUTION: The graphics are used for the purpose of illustration only. Appearance of the computer may vary.
Connecting the USB 3.0 cable After you have completed connecting the Mini-DP to DP/DP/HDMI cable, follow the procedures below to connect the USB 3.0 cable to the computer and complete your monitor setup: 1. Connect the upstream USB 3.0 port (cable supplied) to an appropriate USB 3.0 port on your computer. (See Bottom View for details.) 2. Connect the USB 3.0 peripherals to the downstream USB 3.0 ports on the monitor. 3. Plug the power cables for your computer and monitor into a nearby outlet. 4.
1. Plug the power cable on your monitor into a AC outlet. 2. Connect the (micro) USB port on you MHL source device to HDMI (MHL) 1 or HDMI (MHL) 2 port on the monitor with a MHL certified cable (See Bottom View for details.) 3. Turn On the monitor and the MHL source device. 4. Select input source on monitor to HDMI (MHL) 1 or HDMI (MHL) 2 by using OSD Menu (See Using the On-Screen Display (OSD) Menu for details.) 5.
Attaching the Cable Cover NOTE: The cable cover is detached when the monitor is shipped from the factory. 1. Fit the two tabs on the bottom part of the cable cover to the groove on the back of the monitor. 2. Press the cable cover till it snaps into place. Removing the Monitor Stand NOTE: To prevent scratches on the LCD screen while removing the stand, ensure that the monitor is placed on a soft, clean surface. NOTE: This is applicable for a monitor with a stand.
Removing the Cable Cover 1. Press the tab on the cable cover. 2. Remove the two tabs on the bottom part of the cable cover from the groove on the back of the monitor. Wall Mounting (Optional) (Screw dimension: M4 x 10 mm). Refer to the instructions that come with the VESA-compatible wall mounting kit. 1. Place the monitor panel on a soft cloth or cushion on a stable, flat table. 2. Remove the stand. 3. Use a Phillips crosshead screwdriver to remove the four screws securing the plastic cover. 4.
5. Mount the monitor on the wall by following the instructions that comes with the wall mounting kit. NOTE: For use only with UL-listed wall mount bracket with minimum weight/load bearing capacity of 5.88 kg.
3 Operating the Monitor Power On the Monitor Press the button to turn On the monitor. Using the Front Panel Controls Use the control buttons on the front of the monitor to adjust the characteristics of the image being displayed. As you use these buttons to adjust the controls, an OSD shows the numeric values of the characteristics as they change. The following table describes the front panel buttons: Front Panel Button 1 Description Use this button to choose from a list of preset color modes.
Use this button to directly access the Brightness/Contrast menu. 2 Shortcut key/ Brightness/Contrast Use the MENU button to launch the On-Screen Display (OSD) and select the OSD Menu. See Accessing the Menu System. 3 Menu 4 Use this button to go back to the main menu or exit the OSD main menu. Exit Use the Power button to turn the monitor On and Off. 5 Power (with power light indicator) The white light indicates the monitor is On and fully functional.
Using the On-Screen Display (OSD) Menu Accessing the Menu System NOTE: If you change the settings and then either proceed to another menu or exit the OSD menu, the monitor automatically saves those changes. The changes are also saved if you change the settings and then wait for the OSD menu to disappear. NOTE: The model name U2414H is a generic name without suffix J. 1. Press the button to launch the OSD menu and display the main menu.
or Main Menu for digital (DP) input 2. Press the and buttons to move between the setting options. As you move from one icon to another, the option name is highlighted. See the following table for a complete list of all the options available for the monitor. 3. Press the 4. Press 5. Press to enter the slide bar and then use the and to the indicators on the menu, to make your changes. 6. Select the 38 | button once to activate the highlighted option. and button to select the desired parameter.
Icon Menu and Submenus Description Brightness/ Use this menu to activate Brightness/Contrast adjustment. Contrast Brightness Brightness adjusts the luminance of the backlight. Press the button to increase the brightness and press the button to decrease the brightness (min. 0 / max. 100). NOTE: Manual adjustment of Brightness is disabled when Dynamic Contrast is switched On. Contrast Adjust the Brightness first, and then adjust the Contrast only if further adjustment is necessary.
Input Source Use the Input Source menu to select between the different video signals that may be connected to your monitor. DisplayPort Select the DisplayPort input when you are using the DisplayPort (DP) connector. Press to select the DisplayPort input source. Mini DisplayPort Select the Mini DisplayPort input when you are using the Mini DisplayPort (Mini DP) connector. Press DisplayPort input source.
Input Color Format Allows you to set the video input mode to: RGB: Select this option if your monitor is connected to a computer (or DVD player) using the HDMI cable (or DisplayPort cable); or MHL devices using MHL cable. YPbPr: Select this option if your monitor is connected to a DVD player by YPbPr using HDMI cable (or DisplayPort cable); or MHL devices by YPbPr using MHL cable. Or if the DVD (or MHL devices) color output setting is not RGB. Gamma Allows you to set the Gamma to PC or MAC.
Preset Modes When you select Preset Modes, you can choose Standard, Multimedia, Movie, Game, Paper, Color Temp., sRGB or Custom Color from the list. • Standard: Loads the monitor's default color settings. This is the default preset mode. • Multimedia: Loads color settings ideal for multimedia applications. • Movie: Loads color settings ideal for movies. • Game: Loads color settings ideal for most gaming applications. • Paper: Loads brightness and sharpness settings ideal for viewing text.
Saturation This feature can adjust the color saturation of the video image. Use or to adjust the saturation from '0' to '100'. Press image. to increase the monochrome appearance of the video Press to increase the colorful appearance of the video image. NOTE: Saturation adjustment is available only when you select Movie or Game preset mode. Reset Color Settings Reset your monitor color settings to the factory settings. Display Settings Use the Display Settings to adjust image.
Energy Settings USB Allows you to enable or disable USB function during monitor standby mode. NOTE: USB ON/OFF under standby mode is only available when the USB upstream cable is unplugged. This option will be greyed out when the USB upstream cable plugs in. NOTE: Refer to Setting Up the Wireless Charging Function page for wireless charging setup info. 44 | Power Button LED Allows you to set the power LED indicator On or Off to save energy.
Menu Settings Select this option to adjust the settings of the OSD, such as, the languages of the OSD, the amount of time the menu remains on screen, and so on. Language Language options set the OSD display to one of the eight languages (English, Spanish, French, German, Brazilian Portuguese, Russian, Simplified Chinese or Japanese). Rotation Rotates the OSD by 90 degrees counter-clockwise. You can adjust the menu according to your Display Rotation.
Other Settings Button Sound DDC/CI The monitor beeps everytime a new option is selected in the menu. This feature enables or disables the sound. DDC/CI (Display Data Channel/Command Interface) allows your monitor parameters (brightness, color balance, and etc.) to be adjustable via the software on your computer. You can disable this feature by selecting Disable. Enable this feature for best user experience and optimum performance of your monitor.
LCD Conditioning Reset Other Settings Factory Reset Personalize Helps reduce minor cases of image retention. Depending on the degree of image retention, the program may take some time to run. You can enable this feature by selecting Enable. Reset all settings under the Other Settings menu to the factory preset values. Reset all settings to the factory preset values. Users can choose a feature from Preset Modes, Brightness/ Contrast, Input Source, Aspect Ratio, or Rotation and set it as a shortcut key.
OSD Warning Messages When the Dynamic Contrast feature is enabled (in these preset modes: Game or Movie), the manual brightness adjustment is disabled. When the monitor does not support a particular resolution mode, you will see the following message: This means that the monitor cannot synchronize with the signal that it is receiving from the computer. See Monitor Specifications for the Horizontal and Vertical frequency ranges addressable by this monitor. Recommended mode is 1920 x 1080.
When the monitor enters the Power Save mode, the following message appears: Activate the computer and wake up the monitor to gain access to the OSD. If you press any button other than the power button, one of the following messages will appear depending on the selected input: HDMI (MHL)/Mini DisplayPort/DP input or If either HDMI (MHL), Mini DisplayPort, or DP input is selected and the corresponding cable is not connected, a floating dialog box as shown below appears.
or or See Troubleshooting for more information.
Setting the Maximum Resolution To set the maximum resolution for the monitor: In Windows® 7, Windows® 8, and Windows® 8.1: 1. For Windows® 8 and Windows® 8.1 only, select the Desktop tile to switch to classic desktop. 2. Right-click on the desktop and click Screen Resolution. 3. Click the Dropdown list of the Screen Resolution and select 1920 x 1080. 4. Click OK. In Windows® 10: 1. Right-click on the desktop and click Display settings. 2. Click Advanced display settings. 3.
Using the Tilt, Swivel, and Vertical Extension NOTE: This is applicable for a monitor with a stand. When any other stand is bought, please refer to the respective stand setup guide for set up instructions. Tilt, Swivel With the stand attached to the monitor, you can tilt and swivel the monitor for the most comfortable viewing angle. NOTE: The stand is detached when the monitor is shipped from the factory.
Vertical Extension NOTE: The stand extends vertically up to 130 mm. The figure below illustrates how to extend the stand vertically. Rotating the Monitor Before you rotate the monitor, your monitor should be fully vertically extended (Vertical Extension) and fully tilted up to avoid hitting the bottom edge of the monitor.
Rotate clockwise Rotate counterclockwise 54 | Operating the Monitor
Reverse (180°) mount NOTE: To reverse (180°) mount, remove the stand and use wall mounting solution (optional). NOTE: To use the Display Rotation function (Landscape versus Portrait view) with your Dell computer, you require an updated graphics driver that is not included with this monitor. To download the graphics driver, go to www.dell.com/support and see the Download section for Video Drivers for latest driver updates.
Landscape (Top-bottom) Supported by wall mounting solution (optional) Portrait 56 | Operating the Monitor
Adjusting the Rotation Display Settings of Your System After you have rotated your monitor, you need to complete the procedure below to adjust the Rotation Display Settings of your system. NOTE: If you are using the monitor with a non-Dell computer, you need to go the graphics driver website or your computer manufacturer website for information on rotating the 'contents' on your display. To adjust the Rotation Display Settings: 1. Right-click on the desktop and click Properties. 2.
Using the Wireless Charging Base The stand base of your monitor allows you to charge a Qi (WPC)/PMA certified smartphone or mobile device wirelessly. For more information about wireless charging standards and certified devices, see: http://www.wirelesspowerconsortium.com and http://www.merger.powermatters.org Setting Up the Wireless Charging Function NOTE: Always enable USB in Standby mode in OSD (under Energy Settings) before you can use the wireless charging function.
Charging Your Mobile Device Wirelessly To charge your mobile device wirelessly: 1. Read the documentations that shipped with the mobile device for information on how to use the wireless charging function. 2. Make sure that the charging area of the wireless charging base is clear of any object and then place your mobile device at the center of the charging area. 3. When the device is properly placed on the charging area, the LED turns white indicating that your device is getting charged. 4.
WARNING: Do not charge a non Qi (WPC)/PMA certified device, or place any other object in the wireless charging area. If you use a Qi (WPC)/PMA certified wireless charging cover for the mobile device, do not place the cover in the charging area without the mobile device in it. WARNING: Do not place any magnetic storage media (like floppy disks or credit cards) near the charging area. The data on the media can get erased.
4 Troubleshooting WARNING: Before you begin any of the procedures in this section, follow the Safety Instructions. Self-Test Your monitor provides a self-test feature that allows you to check whether your monitor is functioning properly. If your monitor and computer are properly connected but the monitor screen remains dark, run the monitor self-test by performing the following steps: 1. Turn off both your computer and the monitor. 2. Unplug the video cable from the back of the computer.
or or 4. This box also appears during normal system operation, if the video cable becomes disconnected or damaged. 5. Turn Off your monitor and reconnect the video cable; then turn On both your computer and the monitor. If your monitor screen remains blank after you use the previous procedure, check your video controller and computer, because your monitor is functioning properly.
To run the built-in diagnostics: 1. Ensure that the screen is clean (no dust particles on the surface of the screen). 2. Unplug the video cable(s) from the back of the computer or monitor. The monitor then goes into the self-test mode. 3. Press and hold Button 1 and Button 4 on the front panel simultaneously for 2 seconds. A gray screen appears. 4. Carefully inspect the screen for abnormalities. 5. Press Button 4 on the front panel again. The color of the screen changes to red. 6.
Missing Pixels LCD screen has spots • Cycle power On-Off. • Pixel that is permanently Off is a natural defect that can occur in LCD technology. • For more information on Dell Monitor Quality and Pixel Policy, see Dell Support site at http://www.dell.com/ support/monitors. Stuck-on Pixels LCD screen has bright spots • Cycle power On-Off. • Pixel that is permanently off is a natural defect that can occur in LCD technology.
Image retention from a static image left on the monitor for a long period of time Faint shadow from the static image displayed appears on the screen • Use the Power Management feature to turn off the monitor at all times when not in use (for more information, see Power Management Modes). • Alternatively, use a dynamically changing screensaver.
Universal Serial Bus (USB) Specific Problems Specific Symptoms What You Experience Possible Solutions USB interface is USB peripherals not working are not working • • • • • • High Speed USB 3.0 interface is slow • Check that your computer is USB 3.0-capable. • Some computers have USB 3.0, USB 2.0, and USB 1.1 ports. Ensure that the correct USB port is used. • Reconnect the upstream cable to your computer. • Reconnect the USB peripherals (downstream connector). • Reboot the computer. High Speed USB 3.
5 Appendix WARNING: Safety Instructions WARNING: Use of controls, adjustments, or procedures other than those specified in this documentation may result in exposure to shock, electrical hazards, and/or mechanical hazards. For information on safety instructions, see the Product Information Guide. FCC Notices (U.S. Only) and Other Regulatory Information For FCC notices and other regulatory information, see the regulatory compliance website located at www.dell.com/regulatory_compliance.
Setting Up Your Monitor Setting the display resolution For maximum display performance with Microsoft® Windows® operating systems, set the display resolution to 1920 x 1080 pixels by performing the following steps: In Windows® 7, Windows® 8, and Windows® 8.1: 1. For Windows® 8 and Windows® 8.1 only, select the Desktop tile to switch to classic desktop. 2. Right-click on the desktop and click Screen Resolution. 3. Click the Dropdown list of the Screen Resolution and select 1920 x 1080. 4. Click OK.
6. Refer to the graphic card provider website for updated driver (for example, http://www.ATI.com OR http://www.NVIDIA.com). 7. After installing the drivers for your graphics adapter, attempt to set the resolution to 1920 x 1080 again. In Windows® 10: 1. Right-click on the desktop and click Display settings. 2. Click Advanced display settings. 3. Click the dropdown list of Resolution and select 1920 x 1080. 4.
