Owner's Manual

16. Right-click Intermediate Certification Authorities → All Tasks → Import.
The Certificate Import Wizard is displayed.
17. Browse to select the Dell_Inc_Enterprise_Issuing_CA1.cer certificate file, and click Next.
The Certificate Store information is displayed.
18. Click Next.
19. Click Finish.
20. Right-click Intermediate Certification Authorities → All Tasks → Import.
The Certificate Import Wizard is displayed.
21. Browse to select the Dell_Inc_Enterprise_CA1.cer certificate file, and click Next.
The Certificate Store information is displayed.
22. Click Next.
23. Click Finish.
24. Under the Console Root, click Certificates (Local Computer).
25. Perform step 11 to step 23 to import the three certificate files.
Troubleshooting System Log Collection/Upload Failure
• If the generation of the system log collection fails for a device (Collection Status displays Failed to Run):
– Make sure that the default credentials for the device are configured correctly in the Settings → System
Logs tab. To edit the credentials for the device, select the device in the Device Inventory, and click Edit
Device Credentials
• If the upload of the system log collection fails for a device (Collection Status displays Collection Failed to
Upload):
– Make sure that the proxy server credentials are configured correctly in the web browser, and confirm if
you can access the internet using the browser.
To verify if the issue is resolved, select the device in the Device Inventory and click Send System Logs. The status of the
system log collection is displayed in the Collection Status column.
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