Owner's Manual
NOTE: Windows user names must be of the form [Domain\Username]. You can also use a period [ . ] to
indicate the local domain. This rule does not apply to Linux or ESX/ESXi credentials.
NOTE: For Force10 and PowerConnect Ethernet switches the domain name need not be specified.
Examples of Windows user names: .\Administrator; MyDomain\MyUsername.
Example of Linux, ESX/ESXi user name: Username.
4. Repeat step 2 and step 3 until you have configured the Default Device Type Credentials for each managed device
type.
5. Click Save Changes.
NOTE: If the credentials for a device differs from the Default Device Type Credentials you provided, you can
edit the credentials for that particular device using the Edit Device Credentials link in the Devices tab.
Configuring Periodic Collection Of System Logs (ProSupport Plus Only)
To receive the full benefits of the support, reporting, and maintenance offering of your ProSupport Plus service contract,
you must configure SupportAssist to collect the system logs at periodic intervals for each supported device type.
NOTE: The Settings tab is accessible only if you are logged on as a member of the OpenManage Essentials
Administrators or Power Users group.
1. Click the Settings tab.
2. Click Preferences.
The Email Settings, Support Collection, and Maintenance Mode page is displayed.
3. Under Support Collection, ensure that Enable scheduling is selected.
4. Click System Logs.
The System Logs page is displayed.
5. Under Edit Device Credentials, select the Device Type and Credential Type.
6. Under System Log Collection Schedule, set the Frequency, and select the appropriate fields in Specify day and
time.
NOTE: For recommendations on setting the frequency of periodic collection, see Recommendations For
Scheduling Periodic Collection.
7. Repeat step 5 and step 6 until you have scheduled the collection of system logs for all supported device types in
your environment.
8. Click Save Changes.
Recommendations For Scheduling Periodic Collection
The following table provides recommendations for scheduling periodic collections in an environment that consists of a
device mix of 75 percent servers, and 25 percent switch and storage devices. The recommendations also assume
compliance with the hardware, software, and networking requirements for SupportAssist.
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