SupportAssist Version 1.1 For Microsoft System Center Operations Manager Support Matrix February 2016 Rev.
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 2016 Dell Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws.
1 Introduction Dell SupportAssist collects information about your computer hardware and software, and automatically creates support cases when issues arise. This helps Dell to provide you an enhanced, personalized, and efficient support experience. Dell uses this data to help solve common problems and design and market the products and services features you use most. This document lists the devices, operating systems, management packs, and minimum requirements for Dell SupportAssist Version 1.
Dell server generation 12th 4 Model Remote monitoring And case creation Automatic data collection ProSupport Plus configuration reports ProSupport Plus recommendation reports M610x Yes Yes Yes Yes M710 Yes Yes Yes Yes M710HD Yes Yes Yes Yes M910 Yes Yes Yes Yes M915 Yes Yes Yes Yes R210 Yes Yes Yes Yes R210II Yes Yes Yes Yes R310 Yes Yes Yes Yes R410 Yes Yes Yes Yes R415 Yes Yes Yes Yes R510 Yes Yes Yes Yes R515 Yes Yes Yes Yes R610 Yes Y
Dell server generation 13th Model Remote monitoring And case creation Automatic data collection ProSupport Plus configuration reports ProSupport Plus recommendation reports R920 Yes Yes Yes Yes T320 Yes Yes Yes Yes T420 Yes Yes Yes Yes T620 Yes Yes Yes Yes R430 Yes Yes Yes Yes R530 Yes Yes Yes Yes R530xd Yes Yes — — R630 Yes Yes Yes Yes R730 Yes Yes Yes Yes R730xd Yes Yes Yes Yes R930 Yes Yes — — M630 Yes Yes Yes Yes M830 Yes Yes — — T4
○ Windows Server 2008 R2 with SP1 ● Integration of SupportAssist with Operations Manager 2012 R2 or Operations Manager 2012 SP1 is supported only if the server is running one of the following operating systems: ● ● ● ● ○ Windows Server 2008 R2 with SP1 ○ Windows Server 2012 R2 Microsoft .Net Framework 4.0 Microsoft ASP.Net IIS 7.x with Windows authentication enabled Web browser — Internet Explorer 8, 9, 10, or 11 and Mozilla Firefox 23 or 24; supported only on Windows-based operating systems.
● If SupportAssist is installed on either a non-host system (Operations Manager 2012 R2 or 2012 SP1) or non-RMS system (Operations Manager 2007 R2), SupportAssist must be configured to establish a remote connection with the management group. ● The management server must be able to connect to the following destinations: ○ https://api.dell.com/support/case/v2/WebCase — End point for the SupportAssist server. ○ https://ddldropbox.us.dell.com/upload.
