Users Guide

Table 8. Manage Credentials (continued)
Field Description
Community String
NOTE: The
Community String
field is displayed
only when the
device type is
Storage -
EqualLogic.
Allows you to edit the community string in a masked format.
Save Click to save the credentials.
Next Click to navigate to the next device type displayed in the left pane.
Close Click to close the Manage Credentials window.
NOTE: SupportAssist does not require the credentials for collecting system logs from Dell PowerVault MD series storage
arrays.
Related references
Managing the credentials of a device group on page 31
Manage Contacts
The Manage Contacts window allows you to provide the contact information and parts dispatch information for a device
group.
The following table provides information about the fields displayed in the Manage Contacts window.
Table 9. Manage Contacts
Field Description
Use default Select to use the contact information already available in the Settings > Contact Information
page.
Primary Select to provide the primary contact details.
Secondary Select to provide the secondary contact details.
First Name Allows you to view or edit the first name of the primary or secondary contact.
Last Name Allows you to view or edit the last name of the primary or secondary contact.
Phone Number Allows you to view or edit the phone number of the primary or secondary contact.
Alternate Phone
Number
Allows you to view or edit the alternate phone number of the primary or secondary contact.
Email Address Allows you to view or edit the email address of the primary or secondary contact.
Preferred Contact
Method
Allows you to select the preferred contact method. The available options are:
● Phone
● Email
Preferred Contact
Hours
Allows you to view or edit the preferred hours at which Dell Technical Support can contact your
primary or secondary contact in case of any issues with the monitored devices.
Time Zone Allows you to select the time zone of the primary or secondary contact.
Parts Dispatch (Optional)
Address Allows you to view or edit the address to which a replacement part must be dispatched.
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