Users Guide
Table Of Contents
- SupportAssist Version 2.2 for Dell OpenManage Essentials User's Guide
- Overview
- Installing, upgrading, and uninstalling SupportAssist
- Using Dell SupportAssist
- Starting SupportAssist
- Getting started with SupportAssist
- Configuring the default device type credentials
- Configuring the local SMTP e-mail server settings
- Verification of device status
- Connectivity test
- Editing device credentials
- Resetting the device-specific credentials to the default device type credentials
- Overwriting the device-specific credentials with the default device type credentials
- Filtering the system log collection
- Sending the system logs manually
- Enabling or disabling the automatic collection of system logs
- Enabling or disabling the scheduling of system log collection
- Scheduling the periodic collection of system logs
- Default system log collection schedule
- Disabling the scheduling of system log collection for a specific device type
- Viewing the case list
- Viewing the device inventory
- Filtering the displayed data
- Removing filters from the displayed data
- Sorting the displayed data
- Device grouping
- Device credentials used by SupportAssist
- Configuring the system credentials
- Auto update
- Configuring proxy server settings
- Confirming connectivity through the proxy server
- Opting in or opting out from ProSupport Plus server recommendation report emails
- Configuring e-mail notification settings
- Setting SupportAssist to maintenance mode
- Support for Dell OEM servers
- Viewing and updating the contact information
- Accessing and viewing the logs
- Accessing and viewing the system log collection
- Viewing SupportAssist product information
- Viewing support information
- Accessing the context-sensitive help
- Troubleshooting
- Installing SupportAssist
- Registration problem
- Ensuring successful communication between the SupportAssist application and the SupportAssist server
- Verifying the installation of the collection components
- Launching SupportAssist
- Services
- Collection error
- Collection upload error
- Security
- Troubleshooting SSL connection failure
- Service contract
- Service Tag warnings
- Dell SupportAssist user interface
- Related documents and resources
- Error code appendix
Editing device group details
You can edit the name and description of a device group based on your preference.
NOTE: You can edit the device group details only if you are logged on as a member of the OpenManage Essentials
Administrators, Power Users, or Site Administrators group.
To edit the device group details:
1. Click the Devices tab.
The Device Inventory page is displayed.
2. Click the Groups tab.
The Device Groups page is displayed.
3. Select a device group.
4. From the Select group actions list, select Edit/Delete Group.
The Edit/Delete Group window is displayed.
5. Edit the name and description based on your preference and click Update.
Deleting a device group
You can delete device groups based on your preference.
NOTE: You can delete a device group only if you are logged on as a member of the OpenManage Essentials Administrators,
Power Users, or Site Administrators group.
NOTE: Deleting a device group only removes the device group, device group credentials, and contact information. It does
not delete any devices from the Device Inventory page.
To delete a device group:
1. Click the Devices tab.
The Device Inventory page is displayed.
2. Click the Groups tab.
The Device Groups page is displayed.
3. Select a device group.
4. From the Select group actions list, select Edit/Delete Group.
5. In the window that is displayed, click Delete.
Device credentials used by SupportAssist
SupportAssist uses the credentials you configured for the devices to run the collection components and collect the system logs.
You may have configured the credentials for devices through the following options:
● Default credentials — Configured through the Default Device Type Credentials option in the System Logs page.
● Device-specific credentials — Configured through the Edit Credentials option in the Device Inventory page.
● Device group credentials — Configured through the Manage Credentials option in the Device Groups page.
SupportAssist uses the configured credentials based on the following order of priority:
1. Device-specific credentials
2. Device group credentials
3. Default credentials
For example:
● If you have configured the credentials for a device through all the options listed earlier, the device-specific credentials is
used for running the collection components.
● If you have configured the default credentials and device group credentials, the device group credentials is used for running
the collection components.
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Using Dell SupportAssist